Compare Nicereply vs IdSurvey

More Information More Information

Crozscore:

87%
what is this?
85%
39%
interest rising

Crozscore:

50%
what is this?
24%
interest falling
Nicereply screenshot view 4 more IdSurvey screenshot

Software Description:

Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center. It is an easy-to-use customer service app that allows your customers to rate and comment on emails from you.
It allows to use the constant feedback on user's emails to focus on what is important – their customers. Allow employees to check how they are rated compared to their peers and identify your top support agents.
Nicereply’s rating system is both flexible and powerful, and offers easy integration into virtually any ticketing system.

Software Description:

IDSURVEY SURVEY SOFTWARE, the all-in-one data collection tool software for TELEPHONE, WEB and FACE-TO-FACE surveys. Designed by IdWeb s.r.l.

The survey platform is web based and works with all browsers. One main Administration interface manages at the same time CATI telephone, CAWI web or CAPI face-to-face surveys.
Software available in English, Spanish, German, Italian.

  • Free CAPI offline app
  • Integrated email sender for web survey invitation
  • Optional dialer software integrated with CATI

Flexible licenses - no fixed cost - no cost for the Admin interface - no cost for the Cloud hosting

Our customers are research agencies, small or medium companies, public administrations, universities.

http://www.idsurvey.com/

Features:

Features:

  • Click-to-Dial
  • Lead Management
  • Multi-User
  • Contact Management
  • Email Integration
  • Data Export
  • Analytics
  • Big Data
  • Brand Management

Summary:

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Summary:

  • professional survey software

  • data collection software

  • cati software

  • cawi software

  • capi software

  • cati cawi capi

  • market research software

Pricing:

  • Credit card required: No
  • Starter: $19/month for 5 users.
    Pro: $49/month for 25 users.
    Business: $99/month for 75 users.
    Enterprise: price on request, more than 75 users.
    30-day trial period for any pricing plan.

FAQs:

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support?
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

FAQs:

    Who are the main user groups of this service?
  • Market Research agencies and institutes, private companies marketing departments, universities, public institutions

  • What is this service generally used for?
  • Market research
    Customer satisfaction
    Voice of the customer
    Employee Engagement
    Employee Satisfaction
    Election polls

Publisher:

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Città di Castello
Employees:
11-50
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses IdSurvey
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Russian, Spanish, Italian, English, German
Regional Restrictions:
No restrictions.
Back to top