Compare Nicereply vs Bornevia vs SurveyLegend

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Crozscore:

82%
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80%
40%
interest rising

Crozscore:

88%
what is this?
89%
33%
no significant changes
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Software Description:

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in CRM software and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Software Description:

Bornevia is a simple customer support software designed for teams.

It brings all your customer email, live chat, twitter, and facebook conversations in a shared team inbox. Save more time to deliver more amazing and personal support as a team.

Software Description:

SurveyLegend is the next generation of online surveys — engaging, platform-independent and beautiful. We empower companies - large & small - and individuals, to create mobile-friendly, gorgeous surveys; most importantly with ease and a smile on their faces!

Now you can create great-looking surveys on your computer or tablet wherever you are, customize the look of your survey however you like, and display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag and drop, and you don't need to be a market research expert to use our tool.

It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student and employee engagement.

Today, SurveyLegend has users all over the world, from amazing organizations like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, Air Liquide, Roche, MANGO, to awesome start-up companies and individuals.

SurveyLegend's advanced users can take advantage of unlimited features, company branding, white-label questionnaires, skip logic, branching, media-rich questions and much more. You’re just a sign up away from getting your first question answered and start making insightful decisions.

Features:

  • Dashboard
  • Scheduling
  • Notifications
  • Multi-User
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Data Visualization
  • Net Promoter Score
  • Analytics

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • API

Features:

  • Employee Engagement
  • Psychometric Testing
  • Personality Testing
  • Cognitive Testing
  • Soft Skill Testing
  • Behavioral Testing
  • Chat
  • Email Integration
  • Template Designer
  • Analytics
  • Net Promoter Score
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Multi-User
  • Data Export
  • Data Visualization
  • 360 Degree Feedback
  • Attendance Tracking
  • Employee Database
  • API
  • Employee Incentive Management
  • Feedback Management
  • Employee Onboarding
  • External Integrations
  • Lead Scoring
  • Lead Management
  • Customer Management
  • Third-Party Plugins/Add-Ons
  • Contact Management
  • Contact Sharing

Summary:

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Summary:

  • Multichannel dashboard/team inbox for email, chats, twitter, and facebook messages

  • Advanced analytics

  • Canned responses

  • Smart rules

  • Case management

  • Live chat time-based trigger. Greet your visitor with custom messages after staying on your site for a certain period of time.

  • Live chat as a group/team. One customer can be handled by multiple agents in a chat room

  • Smart live chat widget that autoreplies with a lead generation form outside business hours or when agents are all offline

  • Unlimited email mailboxes, twitter accounts, facebook accounts, and chat widgets

  • Developer API

Summary:

    No key features associated with this application.

Pricing:

  • Starting from: $49.00/month
  • Credit card required: No
  • Mini: $49/month for 100 received ratings a month.
    Start: $99/month for 250 received ratings a month.
    Grow: $199/month for 1000 received ratings a month.
    Business: $299/month for 2500 received ratings a month.
    Need more
    than 2,500 responses, an enterprise solution or a special pricing? Contact us!

    14-day trial period for any pricing plan.

Pricing:

  • Starting from: $10.00/month
  • Credit card required: No
  • One pricing plan only

Pro yearly (save 25 %)

$170.00
1 user(s) / year
Included in plan:
  • Real-Time Analytics
  • Share Real-Time Results
  • Filter Data
  • Top-notch Security & Encryption
  • Collect Responses on Any Device
  • URL Redirection
  • Export 1000 Responses/mo.
  • Create on Tablets & Computers
  • UNLIMITED Responses
  • 30 Pictures
  • 20 Surveys
  • Watermarked
  • "Thank You" Page

Legendary yearly (save 25%)

$780.00
1 user(s) / year
Included in plan:
  • URL Redirection
  • Enable Data Export
  • Upload Custom Backgrounds
  • Real-Time Analytics
  • UNLIMITED Responses
  • Export UNLIMITED Responses
  • Priority Email Support
  • Share Real-Time Results
  • UNLIMITED Surveys
  • Upload Logos & Add External Links
  • Phone Support
  • "Thank You" Page
  • Collect Responses on Any Device
  • UNLIMITED Pictures
  • White Label
  • Top-Notch Security & Encryption
  • Create on Tablets & Computers
  • Filter Data

Legendary monthly

$89.00
1 user(s) / month
Included in plan:
  • Upload Custom Backgrounds
  • UNLIMITED Pictures
  • Create on Tablets & Computers
  • UNLIMITED Surveys
  • Phone Support
  • Upload Logos & Add External Links
  • Collect Responses on Any Device
  • UNLIMITED Responses
  • Filter Data
  • Enable Data Export
  • Share Real-Time Results
  • Top-Notch Security & Encryption
  • Export UNLIMITED Responses
  • Priority Email Support
  • "Thank You" Page
  • White Label
  • Real-Time Analytics
  • URL Redirection

Business yearly (save 25 %)

$300.00
1 user(s) / year
Included in plan:
  • Enable Data Export
  • URL Redirection
  • Upload Custom Backgrounds
  • UNLIMITED Responses
  • Upload Logos & Add External Links
  • Collect Responses on Any Device
  • UNLIMITED Surveys
  • Filter Data
  • "Thank You" Page
  • Real-Time Analytics
  • Share Real-Time Results
  • Export 10,000 Responses/mo
  • Top-Notch Security & Encryption
  • UNLIMITED Pictures
  • Watermarked
  • Create on Tablets & Computers

Business monthly

$39.00
1 user(s) / month
Included in plan:
  • Real-Time Analytics
  • UNLIMITED Responses
  • Enable Data Export
  • Share Real-Time Results
  • Create on Tablets & Computers
  • UNLIMITED Pictures
  • Filter Data
  • Upload Logos & Add External Links
  • Collect Responses on Any Device
  • UNLIMITED Surveys
  • Top-notch Security & Encryption
  • "Thank You" Page
  • Upload Custom Backgrounds
  • Watermarked
  • Export 10,000 Responses/mo
  • URL Redirection

Pro monthly

$19.00
1 user(s) / month
Included in plan:
  • UNLIMITED Responses
  • 30 Pictures
  • 20 Surveys
  • Share Real-Time Results
  • Watermarked
  • URL Redirection
  • Export 1000 Responses/mo
  • Filter Data
  • "Thank You" Page

Starter

Free
Included in plan:
  • Real-Time Analytics
  • Collect Responses on Any Device
  • Create on Tablets & Computers
  • Ads & Watermarked
  • Top-Notch Security & Encryption
  • 3 Surveys
  • UNLIMITED Responses
  • 6 Pictures
  • No Data Export

FAQs:

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support?
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

FAQs:

    What platforms does this service support?
  • Web and mobile (Android)

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Coming soon: Slack, Shopify, Wordpress, Magento, Hubspot CRM.

  • What is this service generally used for?
  • Customer service, customer support, technical support, live chat support.

  • Who are the main user groups of this service?
  • Small and modern businesses, Startups, and e-commerce businesses.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Our amazing support team is ready to help and reply within 1 hour within business days and hours.

  • Does this service offer an API?
  • Yes

FAQs:

    What are some applications this service is commonly used in tandem with?
  • SurveyLegend can be used with the following solutions: email, your web-page, Salesforce, Facebook, Twitter, LinkedIn, Google+, Google Drive, Wordpress, Joomla, Drupal, Magento, Blog and plenty more amazing web solutions.

  • What is this service generally used for?
  • SurveyLegend is generally used for listening to customer demands, measure customer or employee satisfaction, manage client experience, or maintaining student and employee engagement.

    Due to our "Media gallery" question type we have become the go-to service for retailers, artists and designers of all professions when it comes to collecting feedback for designs and products.

  • Does this service offer multi-user capability (e.g. teams)?
  • SurveyLegend can be used by several users at the same time, but with the same username and password. We are developing a dashboard for managing multiuser and their roles.

  • Does this service offer an API?
  • Yes we do offer an API.

  • What platforms does this service support?
  • SurveyLegend is a modern web-app and supports all devices that have a modern browser installed on them. No need to install an app just visit the SurveyLegend site using your browser, register or login to your already existing account and enjoy our amazing survey tool.

  • Does this service integrate with any other apps?
  • SurveyLegend has a great integration to Google Drive. We also allow data export as Excel or CSV that can be used to export the raw data to any other solution on the web, making integration of data super easy and fast.

    We also offer several APIs that enable deeper integrations between SurveyLegend and other software you may use. Software like Salesforce, MailChimp, Zapier, Google and many more.

  • Who are the main user groups of this service?
  • SurveyLegend empowers companies - large & small - and individuals, to create mobile-friendly, gorgeous surveys.

    Today, SurveyLegend has users all over the world, from amazing organizations like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, Air Liquide, Roche, MANGO, to awesome start-up companies and individuals.

  • Does this service offer guides, tutorials and or customer support?
  • We offer the following support: email, live chat, telephone, forum, user guide and tutorials.

Publisher:

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
711
Followers:

Publisher:

Founded:
2013
Based in:
-
Employees:
2-10
Likes:
3.87k
Followers:
504

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
2.11k
Followers:

Other:

Who uses Nicereply
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Bornevia
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses SurveyLegend
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Afrikaans, Arabic, Bengali, Tibetan, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Fijian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Maltese, Mongolian, Maori, Malay, Nepali, Dutch, Norwegian, Panjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Samoan, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese, Xhosa
Regional Restrictions:
No restrictions.
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