Compare Nice Chat vs HelpCrunch

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Software Description

Nice Chat is an eCommerce oriented online chat solution with features including chat, visitor tracking, analytics, team management, and third party integrations. Targeting eCommerce solutions exclusively, Nice Chat is a marketing tool fully integrated with online stores, to track down traffic channels and their effectiveness.

Nice Chat gathers all the relevant data of store visitors in real time. Sales team members just need to monitor the client's behavior at the site, analyze traffic sources and browser data to be able to select appropriate options for guaranteeing successful deals.

Software Description

HelpCrunch is a perfect customer communication tool for SaaS, e-commerce, and any type of online business.
It allows support, sales, and marketing teams to acquire more customers, increase customer satisfaction, and drive more revenue faster.

All-in-one software to suit your customer communication needs:

  • Modern Live chat - Help, engage, and convert your website visitors in real time.
  • Email marketing automation - Target customers with personalized email marketing campaigns.
  • Simple helpdesk - Manage multi-channel customer communication from one dashboard.

Create a Free account to try it out.

Features

  • Third-Party Plugins/Add-Ons
  • Referral Tracking
  • Dashboard
  • Audience Targeting
  • Data Export
  • Data Import
  • Notifications
  • Batch Permissions & Access
  • Multi-User
  • External Integrations
  • Customer Management
  • Chat
  • Lead Management
  • API
  • Email Integration

Features

  • Third-Party Plugins/Add-Ons
  • Conversion Tracking
  • Notifications
  • Multi-User
  • Batch Permissions & Access
  • External Integrations
  • Customer Management
  • Chat
  • Dashboard
  • Lead Management
  • Marketing Automation
  • API
  • Contact Management
  • Email Integration
  • Data Export
  • Data Import

Summary

  • Sales through chat

  • Customer qualifying with forms

  • Tracking the sources with UTM tags

  • Ability to send files

Summary

  • Live chat 2.0

  • In-app messaging

  • Auto messages

  • Multi-channel messaging

  • Pre-chat and offline forms

  • Email marketing automation

  • Email conversion tracking in real-time

  • Ticketing and helpdesk

  • Free personal onboarding assistant

Free plan

Free
Included in plan:
  • 1 website, 3 agents and limited sales features

Business plan

$17.00
1 user(s) / month
Included in plan:
  • up to 10 000 products and limited chat history storage

Enterprise

$50.00
1 user(s) / month
Included in plan:
  • unlimited

Basic - Live chat

$12.00
1 user(s) / month
Included in plan:
  • 3 chat auto messages
  • Full chat customization
  • 1 Domain or app
  • Personal onboarding assistant

Premium - Live chat

$21.00
1 user(s) / month
Included in plan:
  • Unlimited chat auto messages
  • Advanced chat customization
  • Chat widget unbranding
  • Up to 3 domains or apps
  • Personal onboarding assistant

Basic - Live chat+Emails

$25.00
1 user(s) / month
Included in plan:
  • 3 chat auto messages
  • Full chat customization
  • Up to 5,000 emails
  • 1 domain or app
  • Personal onboarding assistant

Premium - Live chat+Emails

$43.00
1 user(s) / month
Included in plan:
  • Unlimited chat auto messages
  • Advanced chat customization
  • Chat widget unbranding
  • Unlimited email auto messages
  • Up to 10,000 emails
  • Up to 3 domains or apps
  • Personal onboarding assistant

FAQs

    What platforms does this service support?
  • It's web-based.

  • What is this service generally used for?
  • To grow sales through the chat on the website.

  • Does this service integrate with any other apps?
  • Nice Chat can be integrated with:

    Wordpress, Prestashop, OpenBox CRM, and Slack.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we have a dedicated support center on our website.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer an API?
  • Yes, our API can be accessed in the 'developers' section of our website.

  • What are some applications this service is commonly used in tandem with?
  • With any CRM or eCommerce website engine.

  • Who are the main user groups of this service?
  • Online retail stores.

FAQs

    What are some applications this service is commonly used in tandem with?
  • Slack, Wordpress, and Magento.

  • What platforms does this service support?
  • HelpCrunch is a web-based tool. Also, it provides native iOS and Android apps.

  • Does this service offer an API?
  • Integrate your product with HelpCrunch via our JavaScript and REST API, iOS or Android SDKs. This will let you track your custom events, trigger messages based on your business-specific criteria, automatically switch the chat widget into your visitor’s language, and launch highly tailored marketing campaigns, etc.

  • Does this service offer guides, tutorials and or customer support?
  • Being a customer support tool, we try to provide an exceptional customer service to our clients. You get a Free personal onboarding assistant on all pricing plans so that you can set up and get HelpCrunch to work on your website/app asap and do its magic.

  • What is this service generally used for?
  • HelpCrunch is used by teams for:

    • Acquiring visitors with live chat auto messages
    • Converting visitors to leads and customers with live chat messages and emails
    • Improving retention with emails
    • Helping customers with in-app messages and email marketing
    • Increasing customer satisfaction with all-in-one toolset
  • Does this service offer multi-user capability (e.g. teams)?
  • Teams are called 'organizations' in HelpCrunch. You can invite as many customer support agents to your organization as you want.

  • Does this service integrate with any other apps?
  • Slack, Wordpress, and Magento.

  • Who are the main user groups of this service?
  • HelpCrunch is designed for customer support, sales, and marketing teams to help acquire and convert more leads, as well as support customers better.

    It's a perfect tool for:

    • SaaS
    • E-commerce
    • Any other type of online business.

Publisher

Founded:
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Based in:
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Employees:
-
Likes:
23
Followers:

Publisher

Founded:
-
Based in:
-
Employees:
-
Likes:
428
Followers:

Other

Who uses Nice Chat
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Russian, English
Regional Restrictions:
No restrictions.

Other

Who uses HelpCrunch
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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