Compare Nice Chat vs Engati vs Intercom

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Crozscore:

51%
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18%
interest falling

Crozscore:

79%
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100%
33%
interest rising

Crozscore:

86%
what is this?
83%
53%
interest falling
Nice Chat screenshot view 2 more Engati screenshot view 4 more Intercom screenshot view 2 more

Software Description:

Nice Chat is an eCommerce oriented online chat solution with features including chat, visitor tracking, analytics, team management, and third party integrations. Targeting eCommerce solutions exclusively, Nice Chat is a marketing tool fully integrated with online stores, to track down traffic channels and their effectiveness.

Nice Chat gathers all the relevant data of store visitors in real time. Sales team members just need to monitor the client's behavior at the site, analyze traffic sources and browser data to be able to select appropriate options for guaranteeing successful deals.

Software Description:

Engati an all-in-one platform for chatbots which covers all aspects of creating, deploying, maintaining bots.

We have a robust FAQ engine which provides relevant responses to user's queries backed by our proprietary NLP algorithms.

Our focus is solving actual functional use-cases via chatbots and help businesses to deploy these solutions with the least effort and investment. Also, on top of that help them to monitor the effectiveness of the bots they build with relevant and real-time metrics.

Customer service and support is a major area we are focusing to provide easy plug-and-play functionality around this.

We are available on eight major messaging platforms such as FB Messenger, Telegram, Kik, Skype, Viber and Slack.

Engati supports intelligent paths, train, copy, analytics and private labelling.
Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot.

What are you waiting for? Lets Engati!

Software Description:

Intercom makes customer communication simple.

More than 4,000 web and mobile businesses use Intercom to see and talk to their customers. They send targeted email and in-app messages, triggered by time or behavior.

Intercom shows you who is using your product and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

Features:

  • Third-Party Plugins/Add-Ons
  • Referral Tracking
  • Dashboard
  • Audience Targeting
  • Data Export
  • Data Import
  • Notifications
  • Batch Permissions & Access
  • Multi-User
  • External Integrations
  • Customer Management
  • Chat
  • Lead Management
  • API
  • Email Integration

Features:

  • File Sharing
  • File Transfer
  • Notifications
  • Google Apps Integration
  • Scheduling
  • Customer Management
  • Calendar Management
  • Data Import
  • Data Visualization
  • Chat
  • Dashboard
  • External Integrations
  • Multi-User
  • Marketing Automation
  • API
  • Email Integration
  • Data Export

Features:

  • CRM Integration
  • Contact Sharing
  • Audience Targeting
  • Third-Party Plugins/Add-Ons
  • Contact Management
  • Dashboard
  • Notifications
  • Lead Management
  • Marketing Automation
  • API
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Email Integration
  • Data Export
  • Data Import
  • A/B Testing
  • Multi-Account
  • Multi-User
  • Password & Access Management
  • Chat

Summary:

  • Sales through chat

  • Customer qualifying with forms

  • Tracking the sources with UTM tags

  • Ability to send files

Summary:

  • The best free chatbot platform to build your bot.

  • Chatbot that is built once on the platform and published across 8 major platforms.

  • AI-driven technology to engage with your customers.

Summary:

  • Audience segmentation

  • Real-time performance monitoring

  • Intercom app for iOS

  • Message tagging & team assigning

  • Customer user profiles

  • Personalized reply templates

Free plan

Free
Included in plan:
  • 1 website, 3 agents and limited sales features

Business plan

$17.00
1 user(s) / month
Included in plan:
  • up to 10 000 products and limited chat history storage

Enterprise

$50.00
1 user(s) / month
Included in plan:
  • unlimited

Professional

$19.00
unlimited user(s) / month
Included in plan:
  • No. of interactions- Upto 10,000 per month
  • No. of bots- Upto 5
  • FAQ
  • NLP Engine/ FAQ Training
  • Conversation Flow
  • White Label
  • Copy a bot
  • Human Takeover
  • Auto Pop-up
  • JSON API Integration
  • Analytics Data Retention- 3 months

Business

$50.00
unlimited user(s) / month
Included in plan:
  • No. of interactions- Upto 30,000 per month
  • Upto 20
  • FAQ
  • NLP Engine/ FAQ Training
  • Conversation Flow
  • White Label
  • Copy a bot
  • Human Takeover
  • Auto Pop-up
  • JSON API Integration
  • Livechat
  • Voice-to-text support
  • Mobile SDKs
  • Analytics Data Retention
  • Salesforce Platform Integration

FAQs:

    What platforms does this service support?
  • It's web-based.

  • What is this service generally used for?
  • To grow sales through the chat on the website.

  • Does this service integrate with any other apps?
  • Nice Chat can be integrated with:

    Wordpress, Prestashop, OpenBox CRM, and Slack.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we have a dedicated support center on our website.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer an API?
  • Yes, our API can be accessed in the 'developers' section of our website.

  • What are some applications this service is commonly used in tandem with?
  • With any CRM or eCommerce website engine.

  • Who are the main user groups of this service?
  • Online retail stores.

FAQs:

    Does this service offer an API?
  • No

  • Who are the main user groups of this service?
  • Engati is a cross-domain, cross-audience platform that lets you build and deploy to a wide range of customers.

  • Does this service integrate with any other apps?
  • Dialogflow for Small Talk

  • What is this service generally used for?
  • Customer support and marketing

  • What are some applications this service is commonly used in tandem with?
  • CRM, HRMS, LMS, other plugins, Google Calendar, Google Maps

  • What platforms does this service support?
  • Website, Facebook Messenger, Line, Slack, Telegram, Kik, Viber, WeChat, Skype, Skype for Business

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
20
Followers:
48

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2011
Based in:
San Francisco
Employees:
51-200
Likes:
Followers:

Other:

Who uses Nice Chat
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Russian
Regional Restrictions:
No restrictions.

Other:

Who uses Engati
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Intercom
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Vietnamese
Regional Restrictions:
No restrictions.
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