Compare Nice Chat vs VICIdial vs Chat.io

More Information More Information More Information

Crozscore:

79%
what is this?
86%
33%
no significant changes

Crozscore:

81%
what is this?
86%
29%
interest rising
Nice Chat screenshot view 2 more VICIdial screenshot Chat.io screenshot view 5 more

Software Description:

Nice Chat is an eCommerce oriented online chat solution with features including chat, visitor tracking, analytics, team management, and third party integrations. Targeting eCommerce solutions exclusively, Nice Chat is a marketing tool fully integrated with online stores, to track down traffic channels and their effectiveness.

Nice Chat gathers all the relevant data of store visitors in real time. Sales team members just need to monitor the client's behavior at the site, analyze traffic sources and browser data to be able to select appropriate options for guaranteeing successful deals.

Software Description:

VICIdial is an enterprise-class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand (14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty-five thousand (25,000) times in the last year alone.

VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents, as well as inbound emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen (16) different languages, with options to make your own translations as well.

VICIdial is extremely flexible and scalable. A large VICIdial installation can handle over two million (2,000,000) phone calls per day, with over five hundred (500) agents handling calls and internet communications from customers. There are also over two thousand (2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.

Software Description:

Chat.io is a multichannel communication platform and support system designed to interact with website visitors through live chat, offline messaging and Messenger. This results in better customer support and has the potential to increase your revenue.

From answering support queries to onboarding new customers, chat.io can be used to facilitate every aspect of running a business.  It provides your browsing customers the chance to not only get further information about your products and services, but also a one-on-one experience that isn't available for all companies.

Chat.io provides your customers with instant access to support and sales teams regardless of the channel they are using - website, email, SMS or social media platforms, like Facebook or Twitter.

Launch your 14-day free trial. No credit card, no commitments.

Features:

  • Third-Party Plugins/Add-Ons
  • Referral Tracking
  • Dashboard
  • Audience Targeting
  • Data Export
  • Data Import
  • Notifications
  • Batch Permissions & Access
  • Multi-User
  • External Integrations
  • Customer Management
  • Chat
  • Lead Management
  • API
  • Email Integration

Features:

  • Third-Party Plugins/Add-Ons
  • Softphone
  • Call Tracking
  • Call Disposition
  • Click-to-Dial
  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Scheduling
  • Lead Management
  • Multi-User
  • Contact Management
  • Data Visualization
  • Email Integration
  • API
  • Data Export
  • Data Import

Features:

  • Dashboard
  • Notifications
  • External Integrations
  • Contact Management
  • Third-Party Plugins/Add-Ons
  • Chat
  • Customer Management
  • Lead Management
  • Multi-User
  • API

Summary:

  • Sales through chat

  • Customer qualifying with forms

  • Tracking the sources with UTM tags

  • Ability to send files

Summary:

  • Predictive dialer

  • Inbound, Outbound blended call handling

  • Inbound email

  • Customer website live chat

  • Call recording

  • Web-based

  • Several integration options including APIs

Summary:

  • Connect directly with your leads

  • Provide more personalized support

  • Contact customers via Messenger

  • Speed up the response time with AI-powered canned responses

  • Chat on the go with mobile apps for iOS and Android

  • Integrate with your workflow using an open API and webhooks

Free plan

Free
Included in plan:
  • 1 website, 3 agents and limited sales features

Business plan

$17.00
1 user(s) / month
Included in plan:
  • up to 10 000 products and limited chat history storage

Enterprise

$50.00
1 user(s) / month
Included in plan:
  • unlimited

Hosted Service

$400.00
1 server(s) / month
Included in plan:
  • dedicated hardware
  • 1 hour per month included support

Paid Support

$200.00
per hour
Included in plan:
  • 24/7 service
  • From the creators of VICIdial

FAQs:

    What platforms does this service support?
  • It's web-based.

  • What is this service generally used for?
  • To grow sales through the chat on the website.

  • Does this service integrate with any other apps?
  • Nice Chat can be integrated with:

    Wordpress, Prestashop, OpenBox CRM, and Slack.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we have a dedicated support center on our website.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer an API?
  • Yes, our API can be accessed in the 'developers' section of our website.

  • What are some applications this service is commonly used in tandem with?
  • With any CRM or eCommerce website engine.

  • Who are the main user groups of this service?
  • Online retail stores.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, VICIdial allows for up to thousands of users on the system.

  • Does this service offer an API?
  • Yes, VICIdial offers both APIs and HTTP Push agent events.

  • What are some applications this service is commonly used in tandem with?
  • CRM solutions are commonly used with VICIdial.

  • What platforms does this service support?
  • VICIdial is web-based, so users on all platforms can access and use the solution. The server components run on Linux.

  • What is this service generally used for?
  • Companies requiring a contact center solution.

  • Does this service offer guides, tutorials and or customer support?
  • There are many guides and tutorials available, and we also offer customer support.

  • Does this service integrate with any other apps?
  • Yes, VICIdial can integrate with many CRM applications and many other applications through it's APIs and push event notifications.

  • Who are the main user groups of this service?
  • Companies that are looking for a full-featured contact center solution without vendor lock-in or end-of-life of the software solution.

    You can use on your own hardware or host in our private VICIhost cloud service.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Chat.io has a support team that is available 24/7 via live chat, email, and phone.

  • Does this service offer multi-user capability (e.g. teams)?
  • There's no limitation as to the number of user accounts. Each user can have their own account.

  • What are some applications this service is commonly used in tandem with?
  • Chat.io can be integrated with the tools you already use, such as Messenger, allowing to support customers from your Facebook page.

  • What platforms does this service support?
  • Chat.io comes with a range of clean, powerful applications to chat with customers - web app, desktop, and mobile.

  • What is this service generally used for?
  • Chat.io's omnichannel platform is designed for covering the needs of both sales and customer service teams.

  • Who are the main user groups of this service?
  • Hosting, retail, travel, government, manufacturing, education, finance – any industry can benefit from chat.io's communication platform.

  • Does this service offer an API?
  • With its open API and developer tools, chat.io enables easy integration with third party services.

  • Does this service integrate with any other apps?
  • Chat.io

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
615

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Nice Chat
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Russian, English
Regional Restrictions:
No restrictions.

Other:

Who uses VICIdial
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Danish, German, Italian, English, Spanish, Portuguese, Russian, Japanese, Chinese, Swedish, Dutch, Polish, Greek, Slovak, French
Regional Restrictions:
No restrictions.

Other:

Who uses Chat.io
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
Back to top