Compare NetSuite vs bpm'online CRM

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63%
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81%
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Software Description:

NetSuite groups its services into four main suites:
Enterprise resource planning (ERP), supporting back office operations which includes financial, human resources, orders, inventory, shipping and billing.
Customer relationship management (CRM), supporting sales, marketing operations and customer insights.
E-commerce, intended as a platform for online sales and integration with traditional phone and Point of Sale (POS) sales.
OneWorld is additional service, and it offers the above services, plus capabilities for multinational companies such as the ability to manage multiple subsidiaries, currencies, accounting standards and tax requirements.

Software Description:

BPMonline CRM is a cloud-based application that merges CRM (Client Relationship Management) and BPM (Business Process Management) tools. The heart of the application is the business process designer that allows for process modeling and execution. The logic and rules are defined by processes which can be changed when needed. Implementing a new process is as simple as modifying an old one - you simply draw a diagram and save it. The application is easily customizable with the click of a mouse. Users love bpm’online’s engaging interface with a social look and feel, free from redundant information to keep them focused on what’s relevant. Today, the company serves thousands of customers worldwide.
Bpm’online has been widely recognized by key industry analysts (such as Gartner, Forrester, Nucleus, etc.), receiving multiple awards.

Bpm’online CRM bundle offers an interconnected solution that allows you to automate marketing, sales and service:

  • Bpm’online marketing: multichannel marketing software to deliver demand generation excellence.

  • Bpm’online sales: sales force automation to manage the complete sales cycle — from lead to repeat sales.

  • Bpm’online service: innovative customer service tools to deliver exceptional customer experience.

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Features:

  • Analytics
  • API
  • Dashboard
  • Data Export
  • Data Import
  • Forecasting
  • Inventory Tracking
  • Multi-Currency
  • Payroll
  • Timesheets
  • Billing/Invoicing
  • Supplier Management
  • Expense Tracking
  • Payment Processor
  • Data Visualization
  • Scheduling
  • Accounts Receivable
  • General Account Ledger
  • Project Management
  • Tax Management

Features:

  • Time Management
  • Project Management
  • Travel Management
  • Dashboard
  • Calendar Management
  • Customer Management
  • Third-Party Plugins/Add-Ons
  • External Integrations
  • Data Import
  • Forecasting
  • Lead Scoring
  • Lead Management
  • Contact Sharing
  • Marketing Automation
  • Contact Management
  • Email Integration

Summary:

  • Accounting, ERP

  • Analytics, Dashboards

  • Inventory Management, Order Management

  • CRM, CRM Analytics, SFA, Marketing, Customer Service

  • Quoting, Sales Order Management

  • Ecommerce

Summary:

    No key features associated with this application.

Pricing:

  • Credit card required: N/A
  • Hosted software pricing varies by product line and their range is $99.00 to $129.00 per user per month based on annual contract. Additional fees apply to various add-on products and add-on services. Help desk support plans are priced separately and may range from 22.5% to 37.5% of the software subscription.

FAQs:

    What platforms does this service support? (e.g. native mobile apps)
  • This is web-based service, mobile version works on: Android, iPhone-iPad, and Windows Phone.

  • Who are the main user groups of this service?
  • NetSuite's services are primarily aimed at medium- to enterprise-sized businesses.

  • What is this service generally used for?
  • It is generally used as a business management software,

  • What are some applications this service is commonly used in tandem with?
  • NetSuite is commonly used in tandem with: Bill.com; BambooHR; and FieldAware.

  • Does this service integrate with any other apps?
  • It integrates with: Dell Boomi, Ascentis, Bronto, Five9, DocuSign, Bill.com, Concur, BambooHR, Kronos Workforce Ready, FieldAware, Box, Expensify, 8x8 Virtual Contact Center, ProofHQ.

  • Does this service offer an API?
  • NetSuite offers APIs to integrate with third-party systems.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: On-line support; Toll-free Technical Centre contact; 24x7 telephone support worldwide.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support:

    • Phone support
    • Knowledge base
    • Customer success management
    • Academy
    • Community
    • ITIL/ITSM
  • Who are the main user groups of this service?
    • Enterprises
    • Mid-size companies
    • Startups
    • Small companies
  • What is this service generally used for?
  • Bpm’online CRM bundle offers an interconnected solution that allows you to automate marketing, sales and service:

    bpm'onlise sales - sales force automation software to manage the complete sales cycle — from lead to repeat sales.*

    *bpm'online service *- innovative customer service tools to deliver an exceptional customer experience.

    *bpm'onlie marketing *- multichannel marketing software to deliver demand generation excellence.

  • What are some applications this service is commonly used in tandem with?
  • Integration:

    • Twitter,
    • Facebook,
    • Google Contacts and Calendars,
    • LDAP,
    • IMAP,
    • MS Exchange,
    • Google Maps,
    • OpenStreetMap,
    • MailChimp / Mandrill
  • Does this service offer multi-user capability? (e.g. teams)
  • Software offers multi-user capability.

  • Does this service offer an API?
  • Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.

  • What platforms does this service support? (e.g. native mobile apps)
  • Platforms: Android, iOS, Mac, Windows, Web-based.

Publisher:

Founded:
1998
Based in:
San Mateo
Employees:
1001-5000
Likes:
12.5k
Followers:
25.2k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
11.7k
Followers:
2.88k

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses bpm'online CRM
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, German, English, French, Italian, Portuguese, Hebrew, Polish, Russian, Spanish, Turkish
Regional Restrictions:
No restrictions.

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