Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.
About Vivantio
Vivantio offers leading, flexible service management software that meets the demands of any service teams across an entire organization without being cost- or growth-restrictive. Our platform is ideal for mid-size companies and smaller business with a growth trajectory across a multitude of industries.
By centralizing service management operations, companies can reduce licensing costs, improve inter-departmental efficiencies, share knowledge and centralize management reporting, allowing business owners and department heads to focus on the true cost of service delivery and measure service excellence.
About Freshworks CRM
Freshworks CRM (formerly Freshsales) is a sales CRM software by Freshworks. With a highly intuitive UI and a powerful feature set including AI-based lead scoring, visual deal pipeline, and intelligent workflow automations, Freshworks CRM gives businesses everything they need to manage their sales in a hassle-free package. Freshworks CRM is trusted by over 15,000 businesses from 80+ countries. Some companies that use Freshworks CRM include Dyson, Best Western Hotels & Resorts, Purdue University, and WallyPark.
An all-in-one sales CRM software which is packed with features like built-in phone and email, lead scoring, visual sales pipeline, reports and dashboards, automations, and mobile apps, ensuring that sales reps do not have to juggle between multiple tools to get the job done. The extremely easy to use, highly intuitive UI means that sales reps will need minimal onboarding and can start selling from the get-go. Freshworks CRM's powerful and intelligent set of features ensure that sales reps spend more time selling and less time performing tasks like manual data entry. Freshworks CRM comes with auto-profile enrichment and activity tracking which helps sales reps get a 360-degree view of their leads. The AI-based lead scoring feature helps sales reps understand and prioritize their leads better. With the visual sales pipeline helps sales reps get a holistic view of their entire sales pipeline with a single sweep of the eye. The drag and drop UI makes it easy to move deals between stages and even mark them as won or lost. The visual sales reports and dashboards make it easy to accurately forecast your business. The sales campaigns feature in Freshworks CRM allows users to create, send, and track outbound email campaigns without having to rely on external software. The full-featured mobile apps for iOS and Android ensure maximum productivity for field sales agents. A large number of third-party apps via the Freshworks CRM marketplace (75+) as well as native integrations (15) to ensure that Freshworks CRM fits seamlessly into your business ecosystem.
Sales-360 puts Freshworks CRM at the center of your business ecosystem supported by a tightly knit network of products such as Freshdesk (for customer support), Freshchat (for customer engagement), Freshcaller (for cloud-based telephony), Freshconnect (for collaboration in context) and Freshmarketer (for CRO) enabling businesses to get a 360-degree view of their leads as well as customers.
Features
Analytics
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Call Recording
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
Comparative Reporting
Automatic Call Distribution
Auto Dialer
Call Logging
Call Monitoring
Call Scripting
Escalation Management
Interactive Voice Response
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
API
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Call Tracking
Click-to-Dial
Sales Automation
Pipeline Management
Summary
No key features associated with this application.
Summary
Flexible, reliable, trusted IT Service Management Software
Built with ITIL standards at its core.
Automation captures service data, tracks milestones and triggers meaningful action.
Webhooks and APIs integrate Vivantio with core ITSM tools.
Customizable self-help portals empower your customers and improve your service.
Report on your true service team effort to highlight success and target areas of improvement.
Summary
Built-in phone and email features enable users to make calls, send targeted emails, and keep in touch with prospects with a single click
The 'email-to-lead' feature automatically links emails to the appropriate lead or contact’s record.
Users can auto-capture leads directly into Freshworks CRM whenever a visitor completes a webform
Freshworks CRM's 'enrichment' feature automatically adds social information and photos to profiles
The pipeline dashboard informs users on what needs to be done to move deals forward, identifies bottlenecks, and helps analyse lost deals
Pricing
Intermediate
$49.00
1 user(s) / month
Included in plan:
custom messages and music
business hours
customer queues
IVRs
call recordings
unlimited concurrent calls
call control
voicemail by email
desktop notifications
call history
automatic call distribution
extensions
ring groups
unlimited calls in queues
caller ID masking
cold/warm transfers
skills based routing
call whispering
call monitoring
call disposition codes
auto-dialing
advanced queue history
call barging
email / SMS
custom agent statuses
agent activity
contact activity
contact center
real time dashboard
multi-queue
real time dashboard
detailed queue analytics
agent performance analytics
interval reports
CRM integrations
instant number purchasing
Basic
$29.00
1 user(s) / month
Included in plan:
custom messages and music
business hours
customer queues
IVRs
call recordings
unlimited concurrent calls
call control
voicemail by email
desktop notifications
call history
automatic call distribution
extensions
ring groups
unlimited calls in queues
caller ID masking
cold/warm transfers
skills based routing
call whispering
call monitoring
call disposition codes
auto-dialing
advanced queue history
call barging
email / SMS
custom agent statuses
agent activity
contact activity
contact center overview
real time dashboard
multi-queue
detailed queue analytics
agent performance analytics
interval reports
CRM integrations
instant number purchasing
Advanced
$99.00
1 user(s) / month
Included in plan:
ring groups
extensions
custom messages and music
business hours
customer queues
IVRs
call recordings
unlimited concurrent calls
call control
voicemail by email
desktop notifications
call history
automatic call distribution
unlimited calls in queues
caller ID masking
cold/warm transfers
skills based routing
call whispering
call monitoring
call disposition codes
auto-dialing
advanced queue history
call barging
email / SMS
custom agent statuses
instant number purchasing
agent activity
contact activity
contact center overview dashboard
multi-queue
real time dashboard
detailed queue analytics
agent performance analytics
interval reports
CRM integrations
Pricing
Starting from: $40.00/month
Credit card required: No
Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.
Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.
Your customers and end users don’t need licenses to use your self-service web portal.
• Pricing starts at $40 per user, per month at the Essentials level, suited for small and medium-size service desk operations looking to increase efficiency.
• Licenses at the Pro level start at $60 per user, per month and are designed to unify service operations with powerful core service management features.
• Feature-rich Vivantio ITSM licenses start at $90 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.
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