Compare Nectar Desk vs Vivantio

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About Nectar Desk

Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.

About Vivantio

Vivantio offers leading, flexible service management software that meets the demands of any service teams across an entire organization without being cost- or growth-restrictive. Our platform is ideal for mid-size companies and smaller business with a growth trajectory across a multitude of industries.

By centralizing service management operations, companies can reduce licensing costs, improve inter-departmental efficiencies, share knowledge and centralize management reporting, allowing business owners and department heads to focus on the true cost of service delivery and measure service excellence.

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response

Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking

Summary

    No key features associated with this application.

Summary

  • Flexible, reliable, trusted IT Service Management Software

  • Built with ITIL standards at its core.

  • Automation captures service data, tracks milestones and triggers meaningful action.

  • Webhooks and APIs integrate Vivantio with core ITSM tools.

  • Customizable self-help portals empower your customers and improve your service.

  • Report on your true service team effort to highlight success and target areas of improvement.

Pricing

Intermediate

$49.00
1 user(s) / month
Included in plan:
  • custom messages and music
  • business hours
  • customer queues
  • IVRs
  • call recordings
  • unlimited concurrent calls
  • call control
  • voicemail by email
  • desktop notifications
  • call history
  • automatic call distribution
  • extensions
  • ring groups
  • unlimited calls in queues
  • caller ID masking
  • cold/warm transfers
  • skills based routing
  • call whispering
  • call monitoring
  • call disposition codes
  • auto-dialing
  • advanced queue history
  • call barging
  • email / SMS
  • custom agent statuses
  • agent activity
  • contact activity
  • contact center
  • real time dashboard
  • multi-queue
  • real time dashboard
  • detailed queue analytics
  • agent performance analytics
  • interval reports
  • CRM integrations
  • instant number purchasing

Basic

$29.00
1 user(s) / month
Included in plan:
  • custom messages and music
  • business hours
  • customer queues
  • IVRs
  • call recordings
  • unlimited concurrent calls
  • call control
  • voicemail by email
  • desktop notifications
  • call history
  • automatic call distribution
  • extensions
  • ring groups
  • unlimited calls in queues
  • caller ID masking
  • cold/warm transfers
  • skills based routing
  • call whispering
  • call monitoring
  • call disposition codes
  • auto-dialing
  • advanced queue history
  • call barging
  • email / SMS
  • custom agent statuses
  • agent activity
  • contact activity
  • contact center overview
  • real time dashboard
  • multi-queue
  • detailed queue analytics
  • agent performance analytics
  • interval reports
  • CRM integrations
  • instant number purchasing

Advanced

$99.00
1 user(s) / month
Included in plan:
  • ring groups
  • extensions
  • custom messages and music
  • business hours
  • customer queues
  • IVRs
  • call recordings
  • unlimited concurrent calls
  • call control
  • voicemail by email
  • desktop notifications
  • call history
  • automatic call distribution
  • unlimited calls in queues
  • caller ID masking
  • cold/warm transfers
  • skills based routing
  • call whispering
  • call monitoring
  • call disposition codes
  • auto-dialing
  • advanced queue history
  • call barging
  • email / SMS
  • custom agent statuses
  • instant number purchasing
  • agent activity
  • contact activity
  • contact center overview dashboard
  • multi-queue
  • real time dashboard
  • detailed queue analytics
  • agent performance analytics
  • interval reports
  • CRM integrations

Pricing

  • Starting from: $40.00/month
  • Credit card required: N/A
  • Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.

    Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.

    Your customers and end users don’t need licenses to use your self-service web portal.

    • Pricing starts at $40 per user, per month at the Essentials level, suited for small and medium-size service desk operations looking to increase efficiency.
    • Licenses at the Pro level start at $60 per user, per month and are designed to unify service operations with powerful core service management features.
    • Feature-rich Vivantio ITSM licenses start at $90 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.

FAQs

    No FAQs associated with this application.

FAQs

    No FAQs associated with this application.

Vendor Information

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Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other

Who uses Nectar Desk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Vivantio
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

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