Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.
About LiveChat
LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.
In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.
LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.
About Versature
Versature is a SaaS-based unified communications provider, delivering the highest-quality hosted VoIP, SIP trunking and call data solutions to the Canadian market. Trusted by clients and partners across Canada, Versature is raising the bar for business VoIP services with a suite of sophisticated features, enterprise integrations, free international calling to over 30 countries and innovative analytics tools to help businesses reach high-performance goals.
Versature is a customer-centric organization dedicated to providing the most reliable business tools to the Canadian market. From Versature’s 1:1 onboarding process to the dedicated Customer Support Managers, each Versature client receives the guidance and assistance they need to optimize their communications and customize a solution that caters to the business’ unique needs. The geo-redundant data centers and disaster recovery solutions ensures business continuity for clients regardless of natural disasters or weather impairments. Versature’s Canadian-based award-winning tech support team is reachable 24/7.
Features
All Versature plans come packed with valuable standard and not-so-standard business phone features.
Detailed Call History Short and Long-Term Call Recording
Call Data & Analytics Softwares
System Integrations
Salesforce: record call details and activity notes into leads, tickets, and contacts at the click of a button + inbound call functionality and record matching
Slack: effectively monitor incoming calls to specific extensions, phone numbers, or call queues and collaborate
Klipfolio: Gain deeper business insights by mashing up call data with data from CRMs, web analytics, project management tools and more.
Google Chrome: click to dial any embedded phone number from any webpage accessed through your Google Chrome web browser plus get unique social caller ID details on inbound calls through screen pops
Social Caller ID - Know more about who is calling with social business intelligence from Google, Twitter, and Facebook for all calls coming into the Versature network.
blueButler - Insurance brokers can keep detailed call recordings and an audit trail with Versature's blueButler integration.
Google Sheets - Analyze detailed call data your way to view call performance and align or mashup with operational system data.
Insights
Versature Insights is a suite of tools that enables organizations to gain unique perspectives and uncover business trends based on data generated from phone-based communications. Companies can leverage their Versature call data to create a culture of high-achievement by gamifying individual and team performance, communicate service levels transparently to improve relationships, build brand loyalty, and remain compliant with industry standards and legislative requirements.
Customer Success
From the initial phone call, businesses are rest assured that they are partnering with a company who has a vested interest in their success. Versature customers enjoy a seamless onboarding process and appreciate the continual support and learning from Versature’s Technical Support and Customer Success Teams.
The Versature TRUST Initiative
Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates regarding the Versature network. In an effort to maintain strong, trusted, and transparent customer and partner relations, Versature has taken it upon themselves to offer proactive and up-to-the-minute notifications on service levels affecting their user base. Customers can subscribe to updates to receive live system status updates delivered straight to their inbox in order to monitor Versature service levels that may affect their organization.
Features
Analytics
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Call Recording
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
Comparative Reporting
Automatic Call Distribution
Auto Dialer
Call Logging
Call Monitoring
Call Scripting
Escalation Management
Interactive Voice Response
Features
API
Batch Permissions & Access
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Click-to-Dial
Features
2-Factor Authentication
API
Chat
Contact Management
Contact Sharing
CRM Integration
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
File Transfer
Multi-User
Notifications
Scheduling
Video
SMS
Call Recording
Call Tracking
Call Disposition
Softphone
Click-to-Dial
Report & Compliance
Hardware Integration
Mobile App
Automatic Call Distribution
Auto Dialer
Call Logging
Call Monitoring
Call Scripting
Interactive Voice Response
Audio Recording
Summary
No key features associated with this application.
Summary
Tickets: Keeps the communication going and handles cases via tickets.
Customization: Fine-tuning of the look and developing user's brand awareness.
Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.
File-sharing: Sharing files with website visitors over chat.
Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.
Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.
Summary
Voicemail to Email Transcriptions
User and Administrative Portals
Auto Attendants
iOS and Android Mobile Apps
Integrations with Powerful Business Tools
Complimentary Phone Rentals
Free International Calling to 30+ Countries
Pricing
Intermediate
$49.00
1 user(s) / month
Included in plan:
custom messages and music
business hours
customer queues
IVRs
call recordings
unlimited concurrent calls
call control
voicemail by email
desktop notifications
call history
automatic call distribution
extensions
ring groups
unlimited calls in queues
caller ID masking
cold/warm transfers
skills based routing
call whispering
call monitoring
call disposition codes
auto-dialing
advanced queue history
call barging
email / SMS
custom agent statuses
agent activity
contact activity
contact center
real time dashboard
multi-queue
real time dashboard
detailed queue analytics
agent performance analytics
interval reports
CRM integrations
instant number purchasing
Basic
$29.00
1 user(s) / month
Included in plan:
custom messages and music
business hours
customer queues
IVRs
call recordings
unlimited concurrent calls
call control
voicemail by email
desktop notifications
call history
automatic call distribution
extensions
ring groups
unlimited calls in queues
caller ID masking
cold/warm transfers
skills based routing
call whispering
call monitoring
call disposition codes
auto-dialing
advanced queue history
call barging
email / SMS
custom agent statuses
agent activity
contact activity
contact center overview
real time dashboard
multi-queue
detailed queue analytics
agent performance analytics
interval reports
CRM integrations
instant number purchasing
Advanced
$99.00
1 user(s) / month
Included in plan:
ring groups
extensions
custom messages and music
business hours
customer queues
IVRs
call recordings
unlimited concurrent calls
call control
voicemail by email
desktop notifications
call history
automatic call distribution
unlimited calls in queues
caller ID masking
cold/warm transfers
skills based routing
call whispering
call monitoring
call disposition codes
auto-dialing
advanced queue history
call barging
email / SMS
custom agent statuses
instant number purchasing
agent activity
contact activity
contact center overview dashboard
multi-queue
real time dashboard
detailed queue analytics
agent performance analytics
interval reports
CRM integrations
Pricing
Starting from: $16.00/month
Credit card required: N/A
LiveChat is offered as SaaS, and comes with a 14-day free trial. There are 4 plans to choose from:
Starter - $16/seat/month
Team - $33/seat/month
Business - $50/seat/month
Enterprise - $149/seat/month
Pricing
Essentials
$29.99
1 user(s) / month
Included in plan:
10 Call Queues
Unlimited International Calling to 30+ Countries
Free Polycom Phones
Suite of Features & Integrations
Professional
$34.99
1 user(s) / month
Included in plan:
15 Call Queues
Unlimited International Calling to 30+ Countries
Free Polycom Phones
Conference Bridge
Enterprise
$44.99
1 user(s) / month
Included in plan:
20 Call Queues
Unlimited International Calling to 30+ Countries
Free Polycom Phones
Conference Bridge
Call Data & Analytics Software
FAQs
No FAQs associated with this application.
FAQs
What are some applications this service is commonly used in tandem with?
It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.
Does this service offer guides, tutorials and or customer support?
Support is provided 24/7/365 via live chat, email, phone, knowledge base.
Who are the main user groups of this service?
Sales and support teams in industries of all sizes.
What platforms does this service support?
LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.
Does this service offer an API?
LiveChat is available for custom integrations over REST-based API.
Does this service integrate with any other apps?
It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.
What is this service generally used for?
LiveChat is generally used as a real-time chat tool for customer services and online sales.
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