Compare Nectar Desk vs RingCentral vs Vision Helpdesk

Nectar Desk 3 ratings Call Center Management	RingCentral 449 ratings VoIP	Vision Helpdesk 59 ratings Support & Helpdesk
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Crozscore 74% what is this? User Happiness: 70% Press Buzz: 30% User Trend: interest falling	Crozscore 82% what is this? User Happiness: 71% Press Buzz: 39% User Trend: no significant changes	Crozscore 88% what is this? User Happiness: 93% Press Buzz: 38% User Trend: interest falling
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About Nectar Desk Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.	About RingCentral This service offers PBX features such as multiple extensions; Call control; Outlook, Salesforce, Google Docs, DropBox and Box integration; SMS; video conferencing and web conferencing; fax; auto-receptionist; call logs; and rule-based call routing and answering. It is flexible, cloud-based VoIP PBX service packed with advanced features, and gives its users a fully featured phone system that integrates with several business applications (Gmail, Outlook, Salesforce, Zendesk, Desk.com) so they can make calls without leaving the program.	About Vision Helpdesk Vision Helpdesk offers three customer service tools. 1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place. 2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies. 3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.
Features Analytics API Batch Permissions & Access Calendar Management Chat Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Call Recording Custom Data Forms Call Tracking Call Disposition Softphone Click-to-Dial Comparative Reporting Automatic Call Distribution Auto Dialer Call Logging Call Monitoring Call Scripting Escalation Management Interactive Voice Response	Features 2-Factor Authentication API Chat Contact Management Contact Sharing CRM Integration Dashboard Data Export Data Import Data Visualization External Integrations File Transfer Multi-User Notifications Scheduling Video SMS Call Recording Call Tracking Call Disposition Softphone Click-to-Dial Report & Compliance Hardware Integration Mobile App Automatic Call Distribution Auto Dialer Call Logging Call Monitoring Call Scripting Interactive Voice Response Audio Recording	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary No key features associated with this application.	Summary Available phone numbers: Freephone numbers; Local numbers; Non-geo numbers; International numbers. Cloud PBX: Hosted PBX service; Auto-Receptionist; Multi-level IVR;User templates; Music on hold; Extensions; Dial-by-Name Directory; Call Monitoring. Phone service and devices: VoIP service; Caller ID control; RingOut®; RingMe®; Desk phones; Conference phones; Analogue adapters; Desktop app. Call management: Answering rules; Call Forwarding; Automatic Call Recording; Presence; Call Flip; Call Park. Voicemail and greetings: Voicemail; Voicemail-to-email; Visual voicemail; Greetings. RingCentral Messaging: Unlimited texts; Mobile devices.	Summary Multi Channel Help Desk Multi Brand Help Desk Ticket Billing Task Management Help Desk Gamification and more.. Workflow Management SLA and Escalation Blabby - Staff Collaboration Incident Management Knowledgebase Management
Pricing Intermediate $49.00 1 user(s) / month Included in plan: custom messages and music business hours customer queues IVRs call recordings unlimited concurrent calls call control voicemail by email desktop notifications call history automatic call distribution extensions ring groups unlimited calls in queues caller ID masking cold/warm transfers skills based routing call whispering call monitoring call disposition codes auto-dialing advanced queue history call barging email / SMS custom agent statuses agent activity contact activity contact center real time dashboard multi-queue real time dashboard detailed queue analytics agent performance analytics interval reports CRM integrations instant number purchasing Basic $29.00 1 user(s) / month Included in plan: custom messages and music business hours customer queues IVRs call recordings unlimited concurrent calls call control voicemail by email desktop notifications call history automatic call distribution extensions ring groups unlimited calls in queues caller ID masking cold/warm transfers skills based routing call whispering call monitoring call disposition codes auto-dialing advanced queue history call barging email / SMS custom agent statuses agent activity contact activity contact center overview real time dashboard multi-queue detailed queue analytics agent performance analytics interval reports CRM integrations instant number purchasing Advanced $99.00 1 user(s) / month Included in plan: ring groups extensions custom messages and music business hours customer queues IVRs call recordings unlimited concurrent calls call control voicemail by email desktop notifications call history automatic call distribution unlimited calls in queues caller ID masking cold/warm transfers skills based routing call whispering call monitoring call disposition codes auto-dialing advanced queue history call barging email / SMS custom agent statuses instant number purchasing agent activity contact activity contact center overview dashboard multi-queue real time dashboard detailed queue analytics agent performance analytics interval reports CRM integrations	Pricing Credit card required: No Entry: £9.99 month/user. Standard: £16.99 month/user. Premium: £24.99 month/user. Enterprise: £34.99 month/user. All options have 30 day free trial.
FAQs No FAQs associated with this application.	FAQs Who are the main user groups of this service? RingCentral is a feature rich VoIP phone system for medium-sized businesses. What is this service generally used for? RingCentral is generally used as a cloud-based business phone system. What platforms does this service support? It works on: Android, iPhone-iPad, Mac, Windows, Web-based, Windows Phone, Mobile Web App Does this service integrate with any other apps? Integrations: Cloud storage integration, Microsoft Outlook, Salesforce, Zendesk, Desk.com, Google, Oracle Sales Cloud. Does this service offer an API? RingCentral has an API. Does this service offer guides, tutorials and or customer support? It offers: FAQs, a Knowledge Base, Online Support, Phone Support, Video Tutorials	FAQs What are some applications this service is commonly used in tandem with? Social media: Facebook, Twitter, LinkedIn Live chat: Userlike, Livechat Inc, Com100, Livezilla Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting VOIP: Twillio CMS: Joomla, WordPress, Drupal Payment gateways: Paypal and Authorize.net Billing software: WHMCS, Hostbill, Freshbooks Email: Google Hosted emails, Exchange Servers and more Does this service offer multi-user capability (e.g. teams)? YES Does this service offer guides, tutorials and or customer support? YES Who are the main user groups of this service? Any business that wish to offer customer service support. Does this service integrate with any other apps? Vision Helpdesk integrates with several 3rd party apps Does this service offer an API? YES What platforms does this service support? Web Based Software and Mobile apps like IOS, Windows Phone and Android App What is this service generally used for? Managing customer support Managing IT support Task management
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: Nasik Employees: - Likes: Followers:
Other Who uses Nectar Desk Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses RingCentral Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Vision Helpdesk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android WinPhone Languages: English, Dutch, Spanish, Russian, Portuguese, Polish, French, Turkish, Italian Regional Restrictions: No restrictions.