Compare Nectar Desk vs RingCentral vs Versature

Nectar Desk 3 ratings Call Center Management	RingCentral 449 ratings VoIP	Versature 44 ratings VoIP
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Crozscore 74% what is this? User Happiness: 70% Press Buzz: 30% User Trend: interest falling	Crozscore 82% what is this? User Happiness: 71% Press Buzz: 39% User Trend: no significant changes	Crozscore 88% what is this? User Happiness: 92% Press Buzz: 32% User Trend: interest falling
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About Nectar Desk Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.	About RingCentral This service offers PBX features such as multiple extensions; Call control; Outlook, Salesforce, Google Docs, DropBox and Box integration; SMS; video conferencing and web conferencing; fax; auto-receptionist; call logs; and rule-based call routing and answering. It is flexible, cloud-based VoIP PBX service packed with advanced features, and gives its users a fully featured phone system that integrates with several business applications (Gmail, Outlook, Salesforce, Zendesk, Desk.com) so they can make calls without leaving the program.	About Versature Versature is a SaaS-based unified communications provider, delivering the highest-quality hosted VoIP, SIP trunking and call data solutions to the Canadian market. Trusted by clients and partners across Canada, Versature is raising the bar for business VoIP services with a suite of sophisticated features, enterprise integrations, free international calling to over 30 countries and innovative analytics tools to help businesses reach high-performance goals. Versature is a customer-centric organization dedicated to providing the most reliable business tools to the Canadian market. From Versature’s 1:1 onboarding process to the dedicated Customer Support Managers, each Versature client receives the guidance and assistance they need to optimize their communications and customize a solution that caters to the business’ unique needs. The geo-redundant data centers and disaster recovery solutions ensures business continuity for clients regardless of natural disasters or weather impairments. Versature’s Canadian-based award-winning tech support team is reachable 24/7. Features All Versature plans come packed with valuable standard and not-so-standard business phone features. Business and Operational Features Local Area Codes Unlimited International Calling to 30+ Countries Advanced Auto Attendant/Digital Receptionist Toll-Free Call Queues Ring Groups Custom On-Hold Music or Messaging Voicemail, Voicemail-to-Email, Voicemail Transcription Real-Time Analytics and Dashboards Geo-Redundant Data Centres Disaster Recovery Integrations with Leading SaaS Platforms Mobile App Call Control Features Call Forwarding Call Hold 3-Way Call Conferencing Call Park and Retrieve Find Me, Follow Me Simultaneous Ring Call Transfer Do Not Disturb Call Pull Call Return Administration Features Sonar, Self Service Portal Transparent Invoices Detailed Call History Short and Long-Term Call Recording Call Data & Analytics Softwares System Integrations Salesforce: record call details and activity notes into leads, tickets, and contacts at the click of a button + inbound call functionality and record matching Slack: effectively monitor incoming calls to specific extensions, phone numbers, or call queues and collaborate Klipfolio: Gain deeper business insights by mashing up call data with data from CRMs, web analytics, project management tools and more. Google Chrome: click to dial any embedded phone number from any webpage accessed through your Google Chrome web browser plus get unique social caller ID details on inbound calls through screen pops Social Caller ID - Know more about who is calling with social business intelligence from Google, Twitter, and Facebook for all calls coming into the Versature network. blueButler - Insurance brokers can keep detailed call recordings and an audit trail with Versature's blueButler integration. Google Sheets - Analyze detailed call data your way to view call performance and align or mashup with operational system data. Insights Versature Insights is a suite of tools that enables organizations to gain unique perspectives and uncover business trends based on data generated from phone-based communications. Companies can leverage their Versature call data to create a culture of high-achievement by gamifying individual and team performance, communicate service levels transparently to improve relationships, build brand loyalty, and remain compliant with industry standards and legislative requirements. Customer Success From the initial phone call, businesses are rest assured that they are partnering with a company who has a vested interest in their success. Versature customers enjoy a seamless onboarding process and appreciate the continual support and learning from Versature’s Technical Support and Customer Success Teams. The Versature TRUST Initiative Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates regarding the Versature network. In an effort to maintain strong, trusted, and transparent customer and partner relations, Versature has taken it upon themselves to offer proactive and up-to-the-minute notifications on service levels affecting their user base. Customers can subscribe to updates to receive live system status updates delivered straight to their inbox in order to monitor Versature service levels that may affect their organization.
Features Analytics API Batch Permissions & Access Calendar Management Chat Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Call Recording Custom Data Forms Call Tracking Call Disposition Softphone Click-to-Dial Comparative Reporting Automatic Call Distribution Auto Dialer Call Logging Call Monitoring Call Scripting Escalation Management Interactive Voice Response	Features 2-Factor Authentication API Chat Contact Management Contact Sharing CRM Integration Dashboard Data Export Data Import Data Visualization External Integrations File Transfer Multi-User Notifications Scheduling Video SMS Call Recording Call Tracking Call Disposition Softphone Click-to-Dial Report & Compliance Hardware Integration Mobile App Automatic Call Distribution Auto Dialer Call Logging Call Monitoring Call Scripting Interactive Voice Response Audio Recording	Features 2-Factor Authentication API Chat Contact Management Contact Sharing CRM Integration Dashboard Data Export Data Import Data Visualization External Integrations File Transfer Multi-User Notifications Scheduling Video SMS Call Recording Call Tracking Call Disposition Softphone Click-to-Dial Report & Compliance Hardware Integration Mobile App Automatic Call Distribution Auto Dialer Call Logging Call Monitoring Call Scripting Interactive Voice Response Audio Recording
Summary No key features associated with this application.	Summary Available phone numbers: Freephone numbers; Local numbers; Non-geo numbers; International numbers. Cloud PBX: Hosted PBX service; Auto-Receptionist; Multi-level IVR;User templates; Music on hold; Extensions; Dial-by-Name Directory; Call Monitoring. Phone service and devices: VoIP service; Caller ID control; RingOut®; RingMe®; Desk phones; Conference phones; Analogue adapters; Desktop app. Call management: Answering rules; Call Forwarding; Automatic Call Recording; Presence; Call Flip; Call Park. Voicemail and greetings: Voicemail; Voicemail-to-email; Visual voicemail; Greetings. RingCentral Messaging: Unlimited texts; Mobile devices.	Summary Voicemail to Email Transcriptions User and Administrative Portals Auto Attendants iOS and Android Mobile Apps Integrations with Powerful Business Tools Complimentary Phone Rentals Free International Calling to 30+ Countries
Pricing Intermediate $49.00 1 user(s) / month Included in plan: custom messages and music business hours customer queues IVRs call recordings unlimited concurrent calls call control voicemail by email desktop notifications call history automatic call distribution extensions ring groups unlimited calls in queues caller ID masking cold/warm transfers skills based routing call whispering call monitoring call disposition codes auto-dialing advanced queue history call barging email / SMS custom agent statuses agent activity contact activity contact center real time dashboard multi-queue real time dashboard detailed queue analytics agent performance analytics interval reports CRM integrations instant number purchasing Basic $29.00 1 user(s) / month Included in plan: custom messages and music business hours customer queues IVRs call recordings unlimited concurrent calls call control voicemail by email desktop notifications call history automatic call distribution extensions ring groups unlimited calls in queues caller ID masking cold/warm transfers skills based routing call whispering call monitoring call disposition codes auto-dialing advanced queue history call barging email / SMS custom agent statuses agent activity contact activity contact center overview real time dashboard multi-queue detailed queue analytics agent performance analytics interval reports CRM integrations instant number purchasing Advanced $99.00 1 user(s) / month Included in plan: ring groups extensions custom messages and music business hours customer queues IVRs call recordings unlimited concurrent calls call control voicemail by email desktop notifications call history automatic call distribution unlimited calls in queues caller ID masking cold/warm transfers skills based routing call whispering call monitoring call disposition codes auto-dialing advanced queue history call barging email / SMS custom agent statuses instant number purchasing agent activity contact activity contact center overview dashboard multi-queue real time dashboard detailed queue analytics agent performance analytics interval reports CRM integrations	Pricing Credit card required: No Entry: £9.99 month/user. Standard: £16.99 month/user. Premium: £24.99 month/user. Enterprise: £34.99 month/user. All options have 30 day free trial.	Pricing Essentials $29.99 1 user(s) / month Included in plan: 10 Call Queues Unlimited International Calling to 30+ Countries Free Polycom Phones Suite of Features & Integrations Professional $34.99 1 user(s) / month Included in plan: 15 Call Queues Unlimited International Calling to 30+ Countries Free Polycom Phones Conference Bridge Enterprise $44.99 1 user(s) / month Included in plan: 20 Call Queues Unlimited International Calling to 30+ Countries Free Polycom Phones Conference Bridge Call Data & Analytics Software
FAQs No FAQs associated with this application.	FAQs Who are the main user groups of this service? RingCentral is a feature rich VoIP phone system for medium-sized businesses. What is this service generally used for? RingCentral is generally used as a cloud-based business phone system. What platforms does this service support? It works on: Android, iPhone-iPad, Mac, Windows, Web-based, Windows Phone, Mobile Web App Does this service integrate with any other apps? Integrations: Cloud storage integration, Microsoft Outlook, Salesforce, Zendesk, Desk.com, Google, Oracle Sales Cloud. Does this service offer an API? RingCentral has an API. Does this service offer guides, tutorials and or customer support? It offers: FAQs, a Knowledge Base, Online Support, Phone Support, Video Tutorials	FAQs No FAQs associated with this application.
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Other Who uses Nectar Desk Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses RingCentral Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Versature Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Languages: English, French Regional Restrictions: Services Canadian Businesses