Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.
About NetDispatcher
REDUCE YOUR COSTS AND INCREASE PROFITS BY 20%
Field service management and office automation software for home improvement businesses
See how office automation and field service management and streamline your business. You’re known for quality workmanship in your community. Your customer service has earned a lot of word of mouth and repeat business.
But that admin work — if only you could automate it all away…
NetDispatcher is your answer to reducing filing cabinets worth of paperwork. Now you can connect your entire office and field staff electronically to ALL of your business information.
Simple and Easy to Use Field Service Platform.
Once you’ve tried field service management software, you’ll never want to go back to pen and paper again. Schedule a live demonstration with one of our qualified sales agents to see the power of office automation and field service management.
Connect schedules between the office and field staff: records can be accessed with any mobile device by field personnel and office staff. Schedules are updated or canceled with instantaneous push notifications
Reduce errors and increase ROI: Paperwork can be a hassle to locate, and sometimes get lost. NetDispatcher puts all your critical customer information, billing records, and other documents in a safe, secure online database, easily accessed through a simple point and click interface.
Integrates with your current accounting software: NetDispatcher integrates with over 65 accounting packages. Connect Sage, QuickBooks, and many others out of the box
Fully customizable platform: Your business is unique, and NetDispatcher is built to suit the needs of your contracting business
No more double entry bookkeeping: Now you can finally update expenses and receipts once let software do the rest.
Features
Analytics
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Call Recording
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
Comparative Reporting
Automatic Call Distribution
Auto Dialer
Call Logging
Call Monitoring
Call Scripting
Escalation Management
Interactive Voice Response
Features
API
Calendar Management
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Fleet Management
Map Visualization
Appointment Scheduling
Summary
No key features associated with this application.
Summary
Simple, Form Based Work Orders
Streamline Customer Followup
Real-Time Dispatch
Drag-n-Drop Scheduling
Real-Time Reporting
Send and Recieve job updates on the fly
Automated Time Tracking
Mobile Workforce
Open API Integrations To Other Software Programs
Pricing
Intermediate
$49.00
1 user(s) / month
Included in plan:
custom messages and music
business hours
customer queues
IVRs
call recordings
unlimited concurrent calls
call control
voicemail by email
desktop notifications
call history
automatic call distribution
extensions
ring groups
unlimited calls in queues
caller ID masking
cold/warm transfers
skills based routing
call whispering
call monitoring
call disposition codes
auto-dialing
advanced queue history
call barging
email / SMS
custom agent statuses
agent activity
contact activity
contact center
real time dashboard
multi-queue
real time dashboard
detailed queue analytics
agent performance analytics
interval reports
CRM integrations
instant number purchasing
Basic
$29.00
1 user(s) / month
Included in plan:
custom messages and music
business hours
customer queues
IVRs
call recordings
unlimited concurrent calls
call control
voicemail by email
desktop notifications
call history
automatic call distribution
extensions
ring groups
unlimited calls in queues
caller ID masking
cold/warm transfers
skills based routing
call whispering
call monitoring
call disposition codes
auto-dialing
advanced queue history
call barging
email / SMS
custom agent statuses
agent activity
contact activity
contact center overview
real time dashboard
multi-queue
detailed queue analytics
agent performance analytics
interval reports
CRM integrations
instant number purchasing
Advanced
$99.00
1 user(s) / month
Included in plan:
ring groups
extensions
custom messages and music
business hours
customer queues
IVRs
call recordings
unlimited concurrent calls
call control
voicemail by email
desktop notifications
call history
automatic call distribution
unlimited calls in queues
caller ID masking
cold/warm transfers
skills based routing
call whispering
call monitoring
call disposition codes
auto-dialing
advanced queue history
call barging
email / SMS
custom agent statuses
instant number purchasing
agent activity
contact activity
contact center overview dashboard
multi-queue
real time dashboard
detailed queue analytics
agent performance analytics
interval reports
CRM integrations
Pricing
Gold Plan Per User
$39.00
1 user(s) / month
Silver Plan Per User
$29.00
1 user(s) / month
FAQs
No FAQs associated with this application.
FAQs
Does this service offer an API?
Yes we have a open API that each customer can use to connect other applications.
Does this service integrate with any other apps?
NetDispatcher integrates with many of the common CRM, accounting, ERP systems out of the box and offers a public API (Application Programming Interface) to enable fast link between systems. Sage, Microsoft NAV and Quickbooks are among the common one. We have over 70 different API connectors.
What platforms does this service support?
We hae a web application that supports any device that has a web broswer and data connection. We have all the same features as a mobile app like caching, offline mode and GPS. On our road map we have a IOS and Android app coming out also.
Who are the main user groups of this service?
We can work with any company that has a mobile work force. Usually when customers has over 5 trucks or 20 or more field service tech it makes sense to use our software. We have a domain experience in landscaping and HVAC
What are some applications this service is commonly used in tandem with?
Most common are Accounting programs like Quickbooks and Sage.
Does this service offer multi-user capability (e.g. teams)?
Yes we have multi-user support and sites for different business locations and crew base teams support.
What is this service generally used for?
We help schedule and dispatcher your field techs work order and track time in the field.
Does this service offer guides, tutorials and or customer support?
We have a online academy the users can use or we have web-based and onsite training avaible for a fee.
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