Compare Nectar Desk vs Buzzstream vs Service Creatio

Nectar Desk 3 ratings Call Center Management	Buzzstream 139 ratings PR & Outreach	Service Creatio 142 ratings Support & Helpdesk
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Crozscore 74% what is this? User Happiness: 70% Press Buzz: 30% User Trend: interest falling	Crozscore 86% what is this? User Happiness: 81% Press Buzz: 49% User Trend: interest rising	Crozscore 91% what is this? User Happiness: 92% Press Buzz: 37% User Trend: interest falling
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About Nectar Desk Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.	About Buzzstream BuzzStream discovers contact information, social profiles, and site metrics for you. It’s easy to prioritize the most important, influential contacts. It automatically saves your emails and tweets and lets you set reminders to follow-up. You’ll never lose track of a conversation or project again. Buzzstream gives your entire team one centralized database to work from. You can collaborate with teammates, share notes, and keep projects organized.	About Service Creatio Service Creatio is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence. Сustomer center The best fit for companies that are looking to manage omni-channel communications. Service enterprise The best choice for medium and large companies looking to deliver high-level service across multiple communication channels Features: Product Features 360° customer view Case management Problem management Service catalogue management Knowledge management Service level agreement Feedback management Omni-channel communications Field service Customer portal ITIL processe
Features Analytics API Batch Permissions & Access Calendar Management Chat Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Call Recording Custom Data Forms Call Tracking Call Disposition Softphone Click-to-Dial Comparative Reporting Automatic Call Distribution Auto Dialer Call Logging Call Monitoring Call Scripting Escalation Management Interactive Voice Response	Features A/B Testing API Audience Targeting Brand Management Calendar Management Contact Management Contact Sharing Conversion Tracking Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Social-Media Integration Third-Party Plugins/Add-Ons Click-to-Dial	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary No key features associated with this application.	Summary Digital PR: Get the placements you and your clients deserve with BuzzStream’s press list building and pitching features. Link Builders: Spend less time on spreadsheets and more time building links. BuzzStream researches prospects, monitors links, and helps you do great outreach. Content Promotion: Get more attention for your content through earned media. BuzzStream helps you build lists and pitch influencers – so you can get real distribution for your content.	Summary No key features associated with this application.
Pricing Intermediate $49.00 1 user(s) / month Included in plan: custom messages and music business hours customer queues IVRs call recordings unlimited concurrent calls call control voicemail by email desktop notifications call history automatic call distribution extensions ring groups unlimited calls in queues caller ID masking cold/warm transfers skills based routing call whispering call monitoring call disposition codes auto-dialing advanced queue history call barging email / SMS custom agent statuses agent activity contact activity contact center real time dashboard multi-queue real time dashboard detailed queue analytics agent performance analytics interval reports CRM integrations instant number purchasing Basic $29.00 1 user(s) / month Included in plan: custom messages and music business hours customer queues IVRs call recordings unlimited concurrent calls call control voicemail by email desktop notifications call history automatic call distribution extensions ring groups unlimited calls in queues caller ID masking cold/warm transfers skills based routing call whispering call monitoring call disposition codes auto-dialing advanced queue history call barging email / SMS custom agent statuses agent activity contact activity contact center overview real time dashboard multi-queue detailed queue analytics agent performance analytics interval reports CRM integrations instant number purchasing Advanced $99.00 1 user(s) / month Included in plan: ring groups extensions custom messages and music business hours customer queues IVRs call recordings unlimited concurrent calls call control voicemail by email desktop notifications call history automatic call distribution unlimited calls in queues caller ID masking cold/warm transfers skills based routing call whispering call monitoring call disposition codes auto-dialing advanced queue history call barging email / SMS custom agent statuses instant number purchasing agent activity contact activity contact center overview dashboard multi-queue real time dashboard detailed queue analytics agent performance analytics interval reports CRM integrations	Pricing Starting from: $29.00/month Credit card required: N/A 2 users, 500 contacts, 30 link prospecting searches: $29/mo. 4 users, 25,000 contacts, 200 link prospecting searches: $99/mo 12 users, 100,000 contacts, 600 link prospecting searches $249/mo.	Pricing service enterprise $50.00 1 user(s) / month Included in plan: Unified customer database Service catalogue Business process management Contact center Service level management Configuration management Case management Request management Problem management Knowledge management Change management Release management Synchronization and integration System designer Omni-channel communications customer center $35.00 1 user(s) / month Included in plan: Unified customer database Omnichannel communications Service catalogue Business process management Contact center Case management Knowledge management Synchronization and integration System designer
FAQs No FAQs associated with this application.	FAQs No FAQs associated with this application.	FAQs What is this service generally used for? Leverage built-in processes Service Creatio offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Manage omnichannel communications Personalize communications with your clients using service Creatio. Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal. Engaging interface that users love Work is a pleasure with Service Creatio clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important. Does this service offer multi-user capability (e.g. teams)? Software offers multi-user capability. What are some applications this service is commonly used in tandem with? Twitter, Facebook, Google Contacts and Calendars, LDAP, IMAP, MS Exchange, Google Maps, OpenStreetMap, MailChimp / Mandrill Does this service offer guides, tutorials and or customer support? Support: Phone support Knowledge base Customer success management Academy Community ITIL/ITSM Does this service offer an API? Creatio provides open configuration and extensive API to allow any customizations and integrations required for your business. Who are the main user groups of this service? Enterprises Mid-size companies Startups Small companies What platforms does this service support? Platforms: Android, iOS, Mac, Windows, Web-based.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 6.59k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 3.89k
Other Who uses Nectar Desk Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Buzzstream Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Service Creatio Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Arabic, Hebrew, Polish, Turkish, Russian, Spanish, Italian, Portuguese, French, German Regional Restrictions: No restrictions.