Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.
About LiveChat
LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.
In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.
LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.
About AVOXI Core
With the AVOXI Core Cloud PBX phone system, your business can manage global and local communications from anywhere. It's easy to get started:
Choose your toll free and local numbers (available for 120+ countries).
Configure your extensions, softphones, phone system features.
Start making and taking calls.
The AVOXI Core VoIP system includes 40+ business-class calling features, including:
Call Forwarding
Call Recording
IVR/Virtual Attendant
Ring Groups
Call Conferencing
Call Tracking
Call Logs
Voicemail
Voicemail to Email
And more!
You can manage all of your phone numbers and features from the AVOXI Core Online Portal. All you and your team need to get started is a laptop and a reliable Internet connection.
Ready to learn more? Contact an AVOXI VoIP specialist today!
Features
Analytics
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Call Recording
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
Comparative Reporting
Automatic Call Distribution
Auto Dialer
Call Logging
Call Monitoring
Call Scripting
Escalation Management
Interactive Voice Response
Features
API
Batch Permissions & Access
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Click-to-Dial
Features
2-Factor Authentication
API
Chat
Contact Management
Contact Sharing
CRM Integration
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
File Transfer
Multi-User
Notifications
Scheduling
Video
SMS
Call Recording
Call Tracking
Call Disposition
Softphone
Click-to-Dial
Report & Compliance
Hardware Integration
Mobile App
Automatic Call Distribution
Auto Dialer
Call Logging
Call Monitoring
Call Scripting
Interactive Voice Response
Audio Recording
Summary
No key features associated with this application.
Summary
Tickets: Keeps the communication going and handles cases via tickets.
Customization: Fine-tuning of the look and developing user's brand awareness.
Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.
File-sharing: Sharing files with website visitors over chat.
Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.
Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.
Summary
Toll Free Numbers in 120+ Countries
Local Phone Numbers in 1500+ Cities Worldwide
Free Softphone Included with Every Extension
Package and Per-minute Plans Available
Business VoIP Software with 20+ Business-class Calling Features
Pricing
Intermediate
$49.00
1 user(s) / month
Included in plan:
custom messages and music
business hours
customer queues
IVRs
call recordings
unlimited concurrent calls
call control
voicemail by email
desktop notifications
call history
automatic call distribution
extensions
ring groups
unlimited calls in queues
caller ID masking
cold/warm transfers
skills based routing
call whispering
call monitoring
call disposition codes
auto-dialing
advanced queue history
call barging
email / SMS
custom agent statuses
agent activity
contact activity
contact center
real time dashboard
multi-queue
real time dashboard
detailed queue analytics
agent performance analytics
interval reports
CRM integrations
instant number purchasing
Basic
$29.00
1 user(s) / month
Included in plan:
custom messages and music
business hours
customer queues
IVRs
call recordings
unlimited concurrent calls
call control
voicemail by email
desktop notifications
call history
automatic call distribution
extensions
ring groups
unlimited calls in queues
caller ID masking
cold/warm transfers
skills based routing
call whispering
call monitoring
call disposition codes
auto-dialing
advanced queue history
call barging
email / SMS
custom agent statuses
agent activity
contact activity
contact center overview
real time dashboard
multi-queue
detailed queue analytics
agent performance analytics
interval reports
CRM integrations
instant number purchasing
Advanced
$99.00
1 user(s) / month
Included in plan:
ring groups
extensions
custom messages and music
business hours
customer queues
IVRs
call recordings
unlimited concurrent calls
call control
voicemail by email
desktop notifications
call history
automatic call distribution
unlimited calls in queues
caller ID masking
cold/warm transfers
skills based routing
call whispering
call monitoring
call disposition codes
auto-dialing
advanced queue history
call barging
email / SMS
custom agent statuses
instant number purchasing
agent activity
contact activity
contact center overview dashboard
multi-queue
real time dashboard
detailed queue analytics
agent performance analytics
interval reports
CRM integrations
Pricing
Starting from: $16.00/month
Credit card required: N/A
LiveChat is offered as SaaS, and comes with a 14-day free trial. There are 4 plans to choose from:
Starter - $16/seat/month
Team - $33/seat/month
Business - $50/seat/month
Enterprise - $149/seat/month
Pricing
USA Unlimited
$39.99
1 user(s) / month
Included in plan:
Unlimited Inbound/Outbound Calling to USA
Includes US Toll Free or Local Number
20+ Business-class Calling Features
Global Office
$24.99
1 user(s) / month
Included in plan:
150 included minutes
Toll Free Number
Free Extension and Softphone
25% Off Added Minutes
Available for select countries
20+ Business-class Calling Features
USA & Canada Unlimited
$45.99
1 user(s) / month
Included in plan:
Unlimited Inbound/Outbound to the US and Canada
Includes US or Canada Toll Free Number
20+ Business-class Calling Features
FAQs
No FAQs associated with this application.
FAQs
What are some applications this service is commonly used in tandem with?
It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.
Does this service offer guides, tutorials and or customer support?
Support is provided 24/7/365 via live chat, email, phone, knowledge base.
Who are the main user groups of this service?
Sales and support teams in industries of all sizes.
What platforms does this service support?
LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.
Does this service offer an API?
LiveChat is available for custom integrations over REST-based API.
Does this service integrate with any other apps?
It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.
What is this service generally used for?
LiveChat is generally used as a real-time chat tool for customer services and online sales.
FAQs
Does this service offer guides, tutorials and or customer support?
The complete AVOXI Core User Guide is available for all customers. We also offer bi-weekly training webinars to help our customers get the most from the AVOXI Core system.
Customer support via chat, email, and phone is available at no extra charge should you need immediate assistance.
Does this service offer multi-user capability (e.g. teams)?
The AVOXI Core Cloud PBX phone system supports small and large teams alike. Contact an AVOXI VoIP specialist for a free quote for your team.
What is this service generally used for?
The AVOXI Core platform is used for local and global communications. Extension to extension calling on the Bria softphone is free, so it works well for companies with multiple locations or remote employees.
What platforms does this service support?
Every AVOXI Core extension comes with a free Bria softphone that can be accessed from mobile phones or personal computers.
Who are the main user groups of this service?
The AVOXI Core Cloud PBX phone system is used by international businesses of all sizes. The AVOXI Core Online Portal allows businesses to manage their phone numbers and business phone system features from anywhere. Toll free and local phone numbers make it easy for these businesses to reach prospects and customers worldwide.
Does this service integrate with any other apps?
Google Analytics, Google AdWords
Does this service offer an API?
Not at this time.
What are some applications this service is commonly used in tandem with?
Google Analytics, Google AdWords, Smart Queue Call Center Software
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