Compare Nectar Desk vs AVOXI Core vs Freshworks CRM

Nectar Desk 3 ratings Call Center Management	AVOXI Core 78 ratings VoIP	Freshworks CRM 860 ratings CRM
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Crozscore 74% what is this? User Happiness: 70% Press Buzz: 30% User Trend: interest falling	Crozscore 83% what is this? User Happiness: 75% Press Buzz: 41% User Trend: interest falling	Crozscore 93% what is this? User Happiness: 92% Press Buzz: 58% User Trend: interest rising
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About Nectar Desk Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.	About AVOXI Core With the AVOXI Core Cloud PBX phone system, your business can manage global and local communications from anywhere. It's easy to get started: Choose your toll free and local numbers (available for 120+ countries). Configure your extensions, softphones, phone system features. Start making and taking calls. The AVOXI Core VoIP system includes 40+ business-class calling features, including: Call Forwarding Call Recording IVR/Virtual Attendant Ring Groups Call Conferencing Call Tracking Call Logs Voicemail Voicemail to Email And more! You can manage all of your phone numbers and features from the AVOXI Core Online Portal. All you and your team need to get started is a laptop and a reliable Internet connection. Ready to learn more? Contact an AVOXI VoIP specialist today!	About Freshworks CRM Freshworks CRM (formerly Freshsales) is a sales CRM software by Freshworks. With a highly intuitive UI and a powerful feature set including AI-based lead scoring, visual deal pipeline, and intelligent workflow automations, Freshworks CRM gives businesses everything they need to manage their sales in a hassle-free package. Freshworks CRM is trusted by over 15,000 businesses from 80+ countries. Some companies that use Freshworks CRM include Dyson, Best Western Hotels & Resorts, Purdue University, and WallyPark. An all-in-one sales CRM software which is packed with features like built-in phone and email, lead scoring, visual sales pipeline, reports and dashboards, automations, and mobile apps, ensuring that sales reps do not have to juggle between multiple tools to get the job done. The extremely easy to use, highly intuitive UI means that sales reps will need minimal onboarding and can start selling from the get-go. Freshworks CRM's powerful and intelligent set of features ensure that sales reps spend more time selling and less time performing tasks like manual data entry. Freshworks CRM comes with auto-profile enrichment and activity tracking which helps sales reps get a 360-degree view of their leads. The AI-based lead scoring feature helps sales reps understand and prioritize their leads better. With the visual sales pipeline helps sales reps get a holistic view of their entire sales pipeline with a single sweep of the eye. The drag and drop UI makes it easy to move deals between stages and even mark them as won or lost. The visual sales reports and dashboards make it easy to accurately forecast your business. The sales campaigns feature in Freshworks CRM allows users to create, send, and track outbound email campaigns without having to rely on external software. The full-featured mobile apps for iOS and Android ensure maximum productivity for field sales agents. A large number of third-party apps via the Freshworks CRM marketplace (75+) as well as native integrations (15) to ensure that Freshworks CRM fits seamlessly into your business ecosystem. Sales-360 puts Freshworks CRM at the center of your business ecosystem supported by a tightly knit network of products such as Freshdesk (for customer support), Freshchat (for customer engagement), Freshcaller (for cloud-based telephony), Freshconnect (for collaboration in context) and Freshmarketer (for CRO) enabling businesses to get a 360-degree view of their leads as well as customers.
Features Analytics API Batch Permissions & Access Calendar Management Chat Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Call Recording Custom Data Forms Call Tracking Call Disposition Softphone Click-to-Dial Comparative Reporting Automatic Call Distribution Auto Dialer Call Logging Call Monitoring Call Scripting Escalation Management Interactive Voice Response	Features 2-Factor Authentication API Chat Contact Management Contact Sharing CRM Integration Dashboard Data Export Data Import Data Visualization External Integrations File Transfer Multi-User Notifications Scheduling Video SMS Call Recording Call Tracking Call Disposition Softphone Click-to-Dial Report & Compliance Hardware Integration Mobile App Automatic Call Distribution Auto Dialer Call Logging Call Monitoring Call Scripting Interactive Voice Response Audio Recording	Features 2-Factor Authentication API Calendar Management Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations File Sharing File Transfer Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Social-Media Integration Task Scheduling/Tracking Third-Party Plugins/Add-Ons Call Tracking Click-to-Dial Sales Automation Pipeline Management
Summary No key features associated with this application.	Summary Toll Free Numbers in 120+ Countries Local Phone Numbers in 1500+ Cities Worldwide Free Softphone Included with Every Extension Package and Per-minute Plans Available Business VoIP Software with 20+ Business-class Calling Features	Summary Built-in phone and email features enable users to make calls, send targeted emails, and keep in touch with prospects with a single click The 'email-to-lead' feature automatically links emails to the appropriate lead or contact’s record. Users can auto-capture leads directly into Freshworks CRM whenever a visitor completes a webform Freshworks CRM's 'enrichment' feature automatically adds social information and photos to profiles The pipeline dashboard informs users on what needs to be done to move deals forward, identifies bottlenecks, and helps analyse lost deals
Pricing Intermediate $49.00 1 user(s) / month Included in plan: custom messages and music business hours customer queues IVRs call recordings unlimited concurrent calls call control voicemail by email desktop notifications call history automatic call distribution extensions ring groups unlimited calls in queues caller ID masking cold/warm transfers skills based routing call whispering call monitoring call disposition codes auto-dialing advanced queue history call barging email / SMS custom agent statuses agent activity contact activity contact center real time dashboard multi-queue real time dashboard detailed queue analytics agent performance analytics interval reports CRM integrations instant number purchasing Basic $29.00 1 user(s) / month Included in plan: custom messages and music business hours customer queues IVRs call recordings unlimited concurrent calls call control voicemail by email desktop notifications call history automatic call distribution extensions ring groups unlimited calls in queues caller ID masking cold/warm transfers skills based routing call whispering call monitoring call disposition codes auto-dialing advanced queue history call barging email / SMS custom agent statuses agent activity contact activity contact center overview real time dashboard multi-queue detailed queue analytics agent performance analytics interval reports CRM integrations instant number purchasing Advanced $99.00 1 user(s) / month Included in plan: ring groups extensions custom messages and music business hours customer queues IVRs call recordings unlimited concurrent calls call control voicemail by email desktop notifications call history automatic call distribution unlimited calls in queues caller ID masking cold/warm transfers skills based routing call whispering call monitoring call disposition codes auto-dialing advanced queue history call barging email / SMS custom agent statuses instant number purchasing agent activity contact activity contact center overview dashboard multi-queue real time dashboard detailed queue analytics agent performance analytics interval reports CRM integrations	Pricing USA Unlimited $39.99 1 user(s) / month Included in plan: Unlimited Inbound/Outbound Calling to USA Includes US Toll Free or Local Number 20+ Business-class Calling Features Global Office $24.99 1 user(s) / month Included in plan: 150 included minutes Toll Free Number Free Extension and Softphone 25% Off Added Minutes Available for select countries 20+ Business-class Calling Features USA & Canada Unlimited $45.99 1 user(s) / month Included in plan: Unlimited Inbound/Outbound to the US and Canada Includes US or Canada Toll Free Number 20+ Business-class Calling Features	Pricing Forest $79.00 1 user(s) / month Included in plan: Everything in Estate and... EUC Data Center IP Whitelisting Audit Logs BLOSSOM $12.00 1 user(s) / month Included in plan: Deal Funnel View Templates & Notifications Real-time Email Tracking Everything in Sprout and... Contact Management Pipeline Management 250 Bulk emails/user/day Built-in Phone powered by Freshcaller SMS Integration 2 Sales Campaigns/user Lead Scoring 5 Intelligent Workflows Basic Reporting Marketplace iPhone and Android Apps Gmail Add-on SPROUT Free Included in plan: Leads, Contacts, Accounts & Deals Customisable Sales Process Phone & Email Basic Lead Scoring Freshdesk & Freshchat Integration GARDEN $25.00 1 user(s) / month Included in plan: Everything in Blossom and... Custom Reports Auto Profile Enrichment Lead Assignment Rules Territories Advanced CRM customization ESTATE $49.00 1 user(s) / month Included in plan: Everything in Garden and... Auto profile enrichment Reports Dashboard Smartforms and event tracking Multi-currency
FAQs No FAQs associated with this application.	FAQs Does this service offer guides, tutorials and or customer support? The complete AVOXI Core User Guide is available for all customers. We also offer bi-weekly training webinars to help our customers get the most from the AVOXI Core system. Customer support via chat, email, and phone is available at no extra charge should you need immediate assistance. Does this service offer multi-user capability (e.g. teams)? The AVOXI Core Cloud PBX phone system supports small and large teams alike. Contact an AVOXI VoIP specialist for a free quote for your team. What is this service generally used for? The AVOXI Core platform is used for local and global communications. Extension to extension calling on the Bria softphone is free, so it works well for companies with multiple locations or remote employees. What platforms does this service support? Every AVOXI Core extension comes with a free Bria softphone that can be accessed from mobile phones or personal computers. Who are the main user groups of this service? The AVOXI Core Cloud PBX phone system is used by international businesses of all sizes. The AVOXI Core Online Portal allows businesses to manage their phone numbers and business phone system features from anywhere. Toll free and local phone numbers make it easy for these businesses to reach prospects and customers worldwide. Does this service integrate with any other apps? Google Analytics, Google AdWords Does this service offer an API? Not at this time. What are some applications this service is commonly used in tandem with? Google Analytics, Google AdWords, Smart Queue Call Center Software	FAQs Does this service integrate with any other apps? Yes, Freshdesk Freshchat Freshcaller Freshconnect Mailchimp Segment Piesync Zapier Xero Quickbooks Google contacts What platforms does this service support? Android iPhone-iPad Mac Windows Web-based Mobile Web App What is this service generally used for? CRM Customer Relationship Management Contact Management Pipeline Management Sales Enablement Lead Management Contact Management Deal Management Email Management & Tracking Territory Management User Behaviour Tracking Who are the main user groups of this service? SMEs Mid Market Enterprise What are some applications this service is commonly used in tandem with? Freshdesk Does this service offer guides, tutorials and or customer support? Yes Does this service offer an API? Yes Does this service offer multi-user capability (e.g. teams)? Yes
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Other Who uses Nectar Desk Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses AVOXI Core Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, Spanish Regional Restrictions: No restrictions.	Other Who uses Freshworks CRM Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English, Dutch, Spanish, German, French, Italian, Russian, Chinese, Polish, Portuguese Regional Restrictions: No restrictions.