Compare Natero vs User Testing vs Vision Critical

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Crozscore:

78%
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80%
32%
interest rising

Crozscore:

80%
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37%
56%
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Crozscore:

83%
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61%
46%
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Natero screenshot view 2 more User Testing screenshot view 4 more Vision Critical screenshot view 4 more

Software Description:

Natero helps SaaS businesses place actionable insights directly in the hands of Customer Success managers. Natero's combination of predictive analytics and business rules enable Customer Success teams to increase customer retention and identify accounts that are ripe for expansion.

  • Proactive Alerts - Predict which customers are likely to churn, convert, or expand their business with you.
  • Health Scoring - Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.
  • Work Management - Use Workflows, Tasks, and Playbooks to drive Customer Success processes.
  • Targeted Emails - Engage the right customers with timely and relevant email messages.
  • Business Intelligence - Analyze all of your customer data in one place to uncover new insights and growing trends.

Software Description:

UserTesting enables website owners or service vendors to set up customer interviews, and get videos of real people speaking about their experiences. It provides actionable insights to develop better products.

The idea behind this service is that people have their websites reviewed by the end user, for which they are paid $10. The knowledge they obtain will help them recognize where users may have a problem with their website, app, or prototype. It is used by designers, game developers, but also by big brands such as PayPal, CNN, WordPress, Adobe, Facebook, Twitter or Microsoft.

Software Description:

This is a customer intelligence platform used by customer-led companies. The platform comes with the Relationship Memory function which connects existing knowledge with attitudinal data that users accumulate from insight community.

Leaders from the world’s largest companies have made it clear: to boost revenue, increase profitability and build customer loyalty, you must make decisions with an understanding of customer actions, attitudes, and opinions. Vision Critical enables business users to create engaged and safe communities of customers to gather real-time actionable consumer intelligence. It is performed through a branded community website that engages the audience and enables them to share ideas and attain continuous insight.

Features:

  • Analytics
  • Task Scheduling/Tracking
  • Contact Management
  • Email Integration
  • Customer Management
  • External Integrations
  • Dashboard
  • Multi-User
  • Notifications
  • Data Import
  • Data Visualization
  • Data Export
  • API

Features:

  • Scheduling
  • Notifications
  • Dashboard
  • Data Export

Features:

  • Customer Management
  • Scheduling
  • Dashboard
  • Notifications
  • Data Visualization

Summary:

  • Predict which customers are likely to churn, convert, or expand their business with you.

  • Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.

  • Use Workflows, Tasks, and Playbooks to drive your Customer Success processes.

  • Engage the right customers with timely and relevant email messages.

  • Analyze all of your customer data in one place to uncover new insights and growing trends.

  • See critical SaaS metrics like MRR, churn, CLV, customer adoption, and much more.

Summary:

  • Longitudinal tests

  • A/B test variations

  • Reactions to photos

  • Searching for an app

  • Landing pages

  • Searching Google for your site

  • Your Facebook page

  • Moderated and unmoderated studies

  • Focus groups

  • Competitive benchmarking

Summary:

  • Build Communities and Engage Members

  • Advanced Recruitment Tools

  • Progressive Profiling

  • Deep Audience Segmentation

  • Target and Run Activities

  • Real-Time Community Engagement Metrics

  • Advanced Search Functionality

  • Sparq Authoring

  • Survey Templates

  • Private Discussion Boards

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What is this service generally used for?
  • Preventing churn and proactively managing the customer lifecycle.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce or similar CRM.
    Zendesk or similar support ticketing.
    Stripe or similar subscription billing.
    AskNicely or similiar NPS survey systems.

  • Who are the main user groups of this service?
  • Customer Success Teams in B2B SaaS organizations.

  • Does this service integrate with any other apps?
  • Integrates with a variety of CRM, Support Ticketing, Billing, Interaction, and NPS systems. See the Natero website for an up-to-date list of the latest third-party integrations.

  • Does this service offer an API?
  • Yes, account and event REST APIs are available.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support: Webinars, Tips, FAQs, Phone Supports, Email Support.

  • What are some applications this service is commonly used in tandem with?
  • This service is commonly used in tandem with screen recorders.

  • What platforms does this service support?
  • This is a web-based service.

  • Does this service offer an API?
  • No API offered.

  • Does this service integrate with any other apps?
  • No.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Who are the main user groups of this service?
  • UserTesting is for anyone who cares about customer experience, including eCommerce managers, UX research teams, product managers, marketers, and designers. It is designed specifically for Enterprise-sized companies.

  • What is this service generally used for?
  • This service is for getting rapid customer feedback on almost any customer experience including websites, mobile apps, and prototypes.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support: Help Center, Email Support, Phone Support, and Knowledge Base.

  • What platforms does this service support?
  • This is a cloud-based software.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Who are the main user groups of this service?
  • Main users of Vision Critcal are large and customer-centric enterprises.

  • Does this service offer an API?
  • No.

  • What is this service generally used for?
  • This service is generally used as a cloud-based customer intelligence platform.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with social media and CRM platforms.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:
893

Publisher:

Founded:
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Based in:
Mountain View
Employees:
201-500
Likes:
78.6k
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
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Likes:
Followers:

Other:

Who uses Natero
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses User Testing
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Vision Critical
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, German, French
Regional Restrictions:
No restrictions.
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