Compare Natero vs LiveChat vs Spinify Leaderboards

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78%
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90%
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67%
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Natero screenshot view 2 more LiveChat screenshot view 2 more Spinify Leaderboards screenshot view 5 more

Software Description:

Natero helps SaaS businesses place actionable insights directly in the hands of Customer Success managers. Natero's combination of predictive analytics and business rules enable Customer Success teams to increase customer retention and identify accounts that are ripe for expansion.

  • Proactive Alerts - Predict which customers are likely to churn, convert, or expand their business with you.
  • Health Scoring - Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.
  • Work Management - Use Workflows, Tasks, and Playbooks to drive Customer Success processes.
  • Targeted Emails - Engage the right customers with timely and relevant email messages.
  • Business Intelligence - Analyze all of your customer data in one place to uncover new insights and growing trends.

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Software Description:

Spinify is a tool that helps increase employee engagement and workplace productivity by implementing a leaderboard approach that is fused with gamification and motivational psychology to empower employees to deliver accelerated performance. This web-based platform helps managers identify indicators that drive employee performance and motivates them with ABB (Activity-Based Behaviors).

With Spinify, management can set up goals for employees to achieve and configure target metrics to help evaluate individual performance. Leaderboards can contain elements such as progress bars and rankings to motivate employees to do more. Setting up leaderboards is a walk in the park and users don’t have to IT-inclined to fully maximize the platform. Once leaderboards are set up and running, it’s on autopilot, allowing you to do more and accomplish more.

Leaderboards have proven to be effective in keeping employees engaged and motivated. Spinify takes this unique approach to keep the workplace alive and workers eager to spike up their productivity. In most companies, 70% of their workers are disengaged. Spinify changes all that with its innovative solution that integrates gamification and motivational psychology, resulting in 31% increased productivity and employees becoming three times more creative. Ultimately, Spinify helps companies outperform their competition by as much as 202%.

Spinify is very intuitive and straightforward. Linking your data is effortless and creating leaderboards doesn’t take hours, just minutes. Managers can track the sales performance of their teams from a distance and see who their employees work their way to achieving their business goals. Everything is so transparent that you know how your employees perform their tasks and identify factors that drive productivity.

Spinify is a simple platform to set up. Users don’t need to be well versed in IT and coding to get the application up and running. Also, managers can easily see factors that spur employee engagement that they don’t need to have a psychologist assess their employees and help devise strategies to enhance productivity and energize their workplace environment.

The software smoothly integrates with the leading data applications and business systems, including Salesforce, Freshdesk, JIRA, and Slack as well as providing a native data entry functionality. Once your leaderboards are gamified, you get an instant view of your team’s performance and get an immediate boost.

Features:

  • Analytics
  • Task Scheduling/Tracking
  • Contact Management
  • Email Integration
  • Customer Management
  • External Integrations
  • Dashboard
  • Multi-User
  • Notifications
  • Data Import
  • Data Visualization
  • Data Export
  • API

Features:

  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Notifications
  • Google Apps Integration
  • Lead Management
  • Data Export
  • Data Import
  • Email Integration
  • API
  • Lead Scoring
  • Third-Party Plugins/Add-Ons
  • Scheduling
  • File Sharing
  • 2-Factor Authentication

Features:

  • Notifications
  • Dashboard
  • Data Visualization
  • API

Summary:

  • Predict which customers are likely to churn, convert, or expand their business with you.

  • Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.

  • Use Workflows, Tasks, and Playbooks to drive your Customer Success processes.

  • Engage the right customers with timely and relevant email messages.

  • Analyze all of your customer data in one place to uncover new insights and growing trends.

  • See critical SaaS metrics like MRR, churn, CLV, customer adoption, and much more.

Summary:

  • Tickets: Keeps the communication going and handles cases via tickets.

  • Customization: Fine-tuning of the look and developing user's brand awareness.

  • Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

  • File-sharing: Sharing files with website visitors over chat.

  • Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

  • Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Summary:

  • Change company culture with visible transparent staff performance information on office TV's.

  • Change staff behaviors on activity achievement by motivating them to do more work.

  • Give staff the recognition they for a job well done with a personalized celebration screen, including their individual song.

  • No one size fits all, only pay for the functionality you want and monthly subscription model means cancel anytime.

  • Mobile APPs give staff access to leaderboard positions and office notifications anywhere, anytime.

Pricing:

  • Starting from: $16.00/month
  • Credit card required: N/A
  • LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

    • Starter - $16/seat/month
    • Team - $33/seat/month
    • Business - $50/seat/month
    • Enterprise - $149/seat/month

Pilot Plan

$35.00
1 user(s) / month
Included in plan:
  • 3 Active Leaderboards
  • Unlimited Free Users
  • Free Mobile App
  • Spinify Branding Designs
  • Unlimited Customized Messages
  • Unlimited Customized Achievements
  • Google Sheets + Shopify Integrations.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What is this service generally used for?
  • Preventing churn and proactively managing the customer lifecycle.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce or similar CRM.
    Zendesk or similar support ticketing.
    Stripe or similar subscription billing.
    AskNicely or similiar NPS survey systems.

  • Who are the main user groups of this service?
  • Customer Success Teams in B2B SaaS organizations.

  • Does this service integrate with any other apps?
  • Integrates with a variety of CRM, Support Ticketing, Billing, Interaction, and NPS systems. See the Natero website for an up-to-date list of the latest third-party integrations.

  • Does this service offer an API?
  • Yes, account and event REST APIs are available.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

  • Does this service offer guides, tutorials and or customer support?
  • Support is provided 24/7/365 via live chat, email, phone, knowledge base.

  • Who are the main user groups of this service?
  • Sales and support teams in industries of all sizes.

  • What platforms does this service support?
  • LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

  • Does this service offer an API?
  • LiveChat is available for custom integrations over REST-based API.

  • Does this service integrate with any other apps?
  • It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

  • What is this service generally used for?
  • LiveChat is generally used as a real-time chat tool for customer services and online sales.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes, there is in-application help and articles. Spinify also offers customer service through its online Chat functionality.

  • Does this service integrate with any other apps?
  • Salesforce, Jira, MyDesktop, Slack, Google Sheets, Native Spinify, Zen Desk, Fresh Desk, Shopify.

  • What is this service generally used for?
  • Engagement and motivation of staff to do more of the business metrics that matter.
    Ranking staff performance on a leaderboard, tracking their progress against their targets and celebrating achievements.
    Improving information and communication especially with reps who are out of the office with leaderboard and company updates.

  • Who are the main user groups of this service?
    • Any organization who has staff on individual or team KPI's or targets.
    • Any organization with disengaged staff that they want to motivate to perform at levels up to 3 times greater productivity.
    • Any organization who wants to drive a more transparent company culture with highly visible staff performance and achievements shown on an office TV.
  • What platforms does this service support?
  • Desktop, Mobile APPs, Tablets, TV, Apple Watch.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, single and multi-user capability are available.

  • Does this service offer an API?
  • Yes, we have an API available.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Jira, MyDesktop, Slack, Google Sheets, Native Spinify, Zen Desk, Fresh Desk, Shopify.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
Wroclaw
Employees:
-
Likes:
50.9k
Followers:
16.6k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
118
Followers:
915

Other:

Who uses Natero
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses LiveChat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Who uses Spinify Leaderboards
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
None
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