Natero helps SaaS businesses place actionable insights directly in the hands of Customer Success managers. Natero's combination of predictive analytics and business rules enable Customer Success teams to increase customer retention and identify accounts that are ripe for expansion.
Proactive Alerts - Predict which customers are likely to churn, convert, or expand their business with you.
Health Scoring - Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.
Work Management - Use Workflows, Tasks, and Playbooks to drive Customer Success processes.
Targeted Emails - Engage the right customers with timely and relevant email messages.
Business Intelligence - Analyze all of your customer data in one place to uncover new insights and growing trends.
Lithium Social Media Management is an integrated social media management platform which can be divided into two broad features; social publishing and social results.
Lithium stands out compared to our competitors in social media publishing for three main reasons:
Firstly, Lithium allows you to publish content that will resonate with your audience. Our auto-scheduler which is powered by Klout data will result in improved engagement with your platform.
Secondly, Lithium allows you to plan integrated campaigns with aligned ads, events, campaigns, social posts, emails, and more.
Thirdly, our platform provides a visual timeline with key milestones in order to stay on top of planned content.
In addition to social publishing, Lithium significantly improves your social response data:
Allows you to manage social responses at scale, without sacrificing the quality of your posts.
Provides powerful real-time insights into customer engagement, in addition to integrating with Twitter to analyze Net Promoter Score (NPS) and Customer Satisfaction (CSAT) data.
Improves your social media workflow by directing every incoming social media post to the most appropriate work queue or agent.
Uses languages, sources, and contact tags in order to consistently direct messages to the appropriate queue.
Through emails and mobile alerts, lithium enables you to stay up-to-date in the event that there are any spikes in activity on your profiles.
Lithium has the ability to automatically detect up to 25 languages.
Able to detect when a customer replies and can automatically route customer replies back to the original agent.
Net Promoter Score
Social Media Monitoring
Predict which customers are likely to churn, convert, or expand their business with you.
Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.
Use Workflows, Tasks, and Playbooks to drive your Customer Success processes.
Engage the right customers with timely and relevant email messages.
Analyze all of your customer data in one place to uncover new insights and growing trends.
See critical SaaS metrics like MRR, churn, CLV, customer adoption, and much more.
Integrated social media management platform
Manage social responses at scale
Powerful insights in real-time
Collaborative planning and valuable data
Does this service offer multi-user capability (e.g. teams)?
What is this service generally used for?
Preventing churn and proactively managing the customer lifecycle.
What are some applications this service is commonly used in tandem with?
Salesforce or similar CRM.
Zendesk or similar support ticketing.
Stripe or similar subscription billing.
AskNicely or similiar NPS survey systems.
Who are the main user groups of this service?
Customer Success Teams in B2B SaaS organizations.
Does this service integrate with any other apps?
Integrates with a variety of CRM, Support Ticketing, Billing, Interaction, and NPS systems. See the Natero website for an up-to-date list of the latest third-party integrations.
Does this service offer an API?
Yes, account and event REST APIs are available.
Does this service offer guides, tutorials and or customer support?