Natero helps SaaS businesses place actionable insights directly in the hands of Customer Success managers. Natero's combination of predictive analytics and business rules enable Customer Success teams to increase customer retention and identify accounts that are ripe for expansion.
Proactive Alerts - Predict which customers are likely to churn, convert, or expand their business with you.
Health Scoring - Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.
Work Management - Use Workflows, Tasks, and Playbooks to drive Customer Success processes.
Targeted Emails - Engage the right customers with timely and relevant email messages.
Business Intelligence - Analyze all of your customer data in one place to uncover new insights and growing trends.
About FullContact
FullContact is a cloud-based address book. With these apps, you can unify your contracts across multiple accounts (iCloud, Outlook, Gmail, etc.) to create one single source of truth. FullContact also takes the hassle out of contact management by deduplicating contacts when they appear multiple times and enriching contact profiles by adding social and company insights.
Your address book is available everywhere with FullContact through mobile apps (iOS and Android), a web app, a Mac app, and an extension for Google Chrome that works alongside Gmail and Inbox by Gmail.
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Tracking
Click-to-Dial
Net Promoter Score
Features
API
Calendar Management
Data Export
Data Import
Email Integration
External Integrations
Notifications
Scheduling
Summary
Predict which customers are likely to churn, convert, or expand their business with you.
Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.
Use Workflows, Tasks, and Playbooks to drive your Customer Success processes.
Engage the right customers with timely and relevant email messages.
Analyze all of your customer data in one place to uncover new insights and growing trends.
See critical SaaS metrics like MRR, churn, CLV, customer adoption, and much more.
Summary
Contact management.
Address book unification.
Enriched contact profiles with social and company data.
Share contacts with team members.
Pricing
Basic
Free
Included in plan:
Sync with 1 account
Store 1K contacts
10 free business card scans
Premium
$9.99
1 user(s) / month
Included in plan:
Sync with 5 accounts
Store 25K contacts
50 business card scan/month
Teams
$12.99
1 user(s) / month
Included in plan:
Everything from Premium
14 day free trial
Contact sharing
FAQs
Does this service offer multi-user capability (e.g. teams)?
Yes
What is this service generally used for?
Preventing churn and proactively managing the customer lifecycle.
What are some applications this service is commonly used in tandem with?
Salesforce or similar CRM.
Zendesk or similar support ticketing.
Stripe or similar subscription billing.
AskNicely or similiar NPS survey systems.
Who are the main user groups of this service?
Customer Success Teams in B2B SaaS organizations.
Does this service integrate with any other apps?
Integrates with a variety of CRM, Support Ticketing, Billing, Interaction, and NPS systems. See the Natero website for an up-to-date list of the latest third-party integrations.
Does this service offer an API?
Yes, account and event REST APIs are available.
Does this service offer guides, tutorials and or customer support?
Yes
FAQs
Does this service offer multi-user capability (e.g. teams)?
We offer a teams specific plan that has additional contact sharing functionality.
Does this service offer guides, tutorials and or customer support?
Yes, we have a knowledge base and a team of Customer Success Managers to assist you.
Does this service integrate with any other apps?
Yes! We integrate with multiple apps such as Zapier. Visit our Integrations page to learn more.
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