Natero helps SaaS businesses place actionable insights directly in the hands of Customer Success managers. Natero's combination of predictive analytics and business rules enable Customer Success teams to increase customer retention and identify accounts that are ripe for expansion.
Proactive Alerts - Predict which customers are likely to churn, convert, or expand their business with you.
Health Scoring - Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.
Work Management - Use Workflows, Tasks, and Playbooks to drive Customer Success processes.
Targeted Emails - Engage the right customers with timely and relevant email messages.
Business Intelligence - Analyze all of your customer data in one place to uncover new insights and growing trends.
Net Promoter Score
Predict which customers are likely to churn, convert, or expand their business with you.
Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.
Use Workflows, Tasks, and Playbooks to drive your Customer Success processes.
Engage the right customers with timely and relevant email messages.
Analyze all of your customer data in one place to uncover new insights and growing trends.
See critical SaaS metrics like MRR, churn, CLV, customer adoption, and much more.
Does this service offer multi-user capability (e.g. teams)?
What is this service generally used for?
Preventing churn and proactively managing the customer lifecycle.
What are some applications this service is commonly used in tandem with?
Salesforce or similar CRM.
Zendesk or similar support ticketing.
Stripe or similar subscription billing.
AskNicely or similiar NPS survey systems.
Who are the main user groups of this service?
Customer Success Teams in B2B SaaS organizations.
Does this service integrate with any other apps?
Integrates with a variety of CRM, Support Ticketing, Billing, Interaction, and NPS systems. See the Natero website for an up-to-date list of the latest third-party integrations.
Does this service offer an API?
Yes, account and event REST APIs are available.
Does this service offer guides, tutorials and or customer support?