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About Muvi

Muvi is an end-to-end Multi-screen OTT Platform that enables content owners to launch their own branded Video/Audio Streaming Platform Instantly! Muvi includes IT Infrastructure, hosting, CDN, content management, transcoding, DRM, online video player, website and apps for mobile and TV.
Muvi comes to content owners with ZERO CapEx Cost and a deployable timeframe of a just a couple of minutes.

Muvi takes care of everything from Cloud Based Servers, Hosting, Unlimited Storage, Database Management, Server Side Security and Firewall, Bandwidth Management, Dynamic Scaleability of Infrastructure, CDN, HTML5 Video Player, DRM, Encoding, Transcoding and Encryption to Website, Mobile Apps and Apps for Smart TVs! Muvi is an ISO 27001:2013 certified company.

About Bornevia

Bornevia is a simple customer support software designed for teams.

It brings all your customer email, live chat, twitter, and facebook conversations in a shared team inbox. Save more time to deliver more amazing and personal support as a team.

About Vivantio

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.

The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.
Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.

For more information, visit Vivantio.com.

Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Contact Management
  • Contact Sharing
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Password & Access Management
  • Malware Protection

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

  • TV Everywhere Ready - Website, Mobile Apps, Media Boxes, Smart TVs

  • HTML5 Player

  • Geo Blocking

  • Support Various Revenue Models - SVOD, TVOD, AVOD and Hybrid

  • End-to-End Platform

  • Fully Managed

Summary

  • Multichannel dashboard/team inbox for email, chats, twitter, and facebook messages

  • Advanced analytics

  • Canned responses

  • Smart rules

  • Case management

  • Live chat time-based trigger. Greet your visitor with custom messages after staying on your site for a certain period of time.

  • Live chat as a group/team. One customer can be handled by multiple agents in a chat room

  • Smart live chat widget that autoreplies with a lead generation form outside business hours or when agents are all offline

  • Unlimited email mailboxes, twitter accounts, facebook accounts, and chat widgets

  • Developer API

Summary

  • Flexible, reliable, trusted IT Service Management Software

  • Built with ITIL standards at its core.

  • Automation captures service data, tracks milestones and triggers meaningful action.

  • Webhooks and APIs integrate Vivantio with core ITSM tools.

  • Customizable self-help portals empower your customers and improve your service.

  • Report on your true service team effort to highlight success and target areas of improvement.

Pricing

  • Starting from: $399.00/month
  • Credit card required: No
  • All Plans Include:
    * Unlimited transcoding, content, subscribers and views
    * World’s most comprehensive Video/Audio CMS
    * 24x7x365 Support
    * No contract. Cancel anytime
    * No setup/configuration time/fee

    Add-ons:
    * Alie Recommendation Engine
    * Content Partner Portal
    * Policy Engine
    * Credits
    * UGC

    Start 14-Days Free Trial Now (No Credit Card Required)

Muvi Standard

$399.00
/month
Included in plan:
  • Content, Encoding & Users - Unlimited
  • Support - Email, Ticketing System
  • Number of administrators - 2
  • Concurrent Users - 2000

Muvi Professional

$1,499.00
/month
Included in plan:
  • All Features of Muvi Standard +
  • Alie Recommendation Engine
  • DRM Included
  • Number of administrators - 5
  • Email, Ticketing System with Higher SLA

Muvi Enterprise

$3,900.00
/month
Included in plan:
  • All Features of Muvi Professional +
  • Dedicated Server
  • Dedicated Hosting Server in your region with auto-scaling
  • Number of administrators - 10
  • Enterprise Support - Email, Ticketing System, Phone, Weekly Meetings, Dedicated Account Manager
  • Monthly Stress test and security test

Muvi Ultimate

$8,900.00
/month
Included in plan:
  • All Features of Muvi Enterprise +
  • Concurrent Users - Unlimited
  • API - Unlimited
  • Number of administrators - Unlimited
  • Free DevHours
  • Proactive consulting

Pricing

  • Starting from: $10.00/month
  • Credit card required: No
  • One pricing plan only

Pricing

  • Starting from: $42.00/month
  • Credit card required: No
  • Vivantio enables you to build a robust Service Management system that fits your organization by enabling only the features you need. Our editions are designed to align with your immediate needs on the same powerful platform that scales with your business.

    Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.

    Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.

    Your customers and end users don’t need licenses to use your self-service web portal.

    • Pricing starts at roughly $42 per user, per month at the VALUE level for those looking to centralize customer service operations and provide their teams with the tools to succeed
    • Licenses at the VITAL level start at $58 per user, per month and are designed growing service teams looking to improve their operations, improve efficiency and reduce costs
    • Feature-rich VELOCITY licenses start at $86 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.
    • The VISIONARY level at $140 per user, offer a totally flexible solution for global enterprise companies looking for white glove service.

FAQs

    What platforms does this service support?
    • Web (Responsive Website)
    • Mobile (iOS, Android, FireOS)
    • TV (Roku, Apple TV, Android TV, Fire TV, Samsung Tizen App, LG TV App, VEWD TV App)
    • Casting (Chromecast, Air Play)
    • Gaming Console (XBOX)
  • Who are the main user groups of this service?
  • Video Content Owners like Broadcasters (TV Channels), Production Houses (TV and Film / Movie), Short Film and Independent Film Makers, Documentary Film Makers, Conferences Service Providers, Events Companies, Gym and Fitness Video Trainers, Yoga Studio Video Trainers, Life Coaches, Corporate Trainers and Speakers, E-Learning based on Video Offering.

  • What is this service generally used for?
  • Launching a fully managed Multi-Screen Video on Demand / Video Streaming Service like Netflix or Hulu. It can also be used to stream videos live through Muvi Studio's HLS feed based Live Streaming Service.

  • Does this service integrate with any other apps?
  • Yes, full API support is there to integrate with any leading app or service.

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

FAQs

    What platforms does this service support?
  • Web and mobile (Android)

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Coming soon: Slack, Shopify, Wordpress, Magento, Hubspot CRM.

  • What is this service generally used for?
  • Customer service, customer support, technical support, live chat support.

  • Who are the main user groups of this service?
  • Small and modern businesses, Startups, and e-commerce businesses.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Our amazing support team is ready to help and reply within 1 hour within business days and hours.

  • Does this service offer an API?
  • Yes

FAQs

    Does this service integrate with any other apps?
  • The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.

  • Who are the main user groups of this service?
  • The Vivantio Unified Service Platform has over 5000+ (and growing) satisfied users that include customer service teams, IT professionals and enterprise employees from all business departments looking to manage better relationships, boost productivity and improve the customer journey.

  • Does this service offer guides, tutorials and or customer support?
  • Absolutely! All of our training, implementation and technical support is handled in-house to ensure our customers get the high-quality service and attention they deserve.

  • What is this service generally used for?
  • A Service Management platform streamlines processes and provides clear paths for internal and external end users to submit requests. The Vivantio platform optimizes service through our Unified Service Management platform that integrates easily with other software offering a true 360 degree customer view.

  • Does this service offer an API?
  • Yes, the Vivantio does offer an API

  • What platforms does this service support?
  • The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.

  • Does this service offer multi-user capability (e.g. teams)?
  • Only users of the main application require a license. That licenses can be a named license and dedicated to that user, or a shared concurrent license. End customers who make use of mail to ticket, or self service portals do not require a license.

Vendor Information

Founded:
-
Based in:
Halfmoon
Employees:
201-500
Likes:
Followers:
2.72k

Vendor Information

Founded:
2013
Based in:
-
Employees:
2-10
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
103

Other

Who uses Muvi
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, English, French, Spanish, Chinese
Regional Restrictions:
Global

Other

Who uses Bornevia
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Vivantio
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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