Muvi is an end-to-end Multi-screen OTT Platform that enables content owners to launch their own branded Video/Audio Streaming Platform Instantly! Muvi includes IT Infrastructure, hosting, CDN, content management, transcoding, DRM, online video player, website and apps for mobile and TV.
Muvi comes to content owners with ZERO CapEx Cost and a deployable timeframe of a just a couple of minutes.
Muvi takes care of everything from Cloud Based Servers, Hosting, Unlimited Storage, Database Management, Server Side Security and Firewall, Bandwidth Management, Dynamic Scaleability of Infrastructure, CDN, HTML5 Video Player, DRM, Encoding, Transcoding and Encryption to Website, Mobile Apps and Apps for Smart TVs! Muvi is an ISO 27001:2013 certified company.
About Survio
Survio is an online survey platform created to help you grow your business. Cooperate with colleagues through workspaces, set roles and permissions. Safe onboarding with SSO. Automate workflows with access to our API and integrate your data to hundreds of popular apps through Zapier. Use automated analysisbuilt-in BI dashboards and have them sent regularly to your inbox. Survio is ISO 27001 certified and follows strict GDPR standards.
About Synthetix
Synthetix has been empowering companies with conversational customer engagement tools, powered by AI since 2001. The cloud-based software supports your customers and employees through the power of unified solutions that promote CX. With AI-powered knowledge management, self-service, chatbot and live chat tools that can seamlessly integrate, agents become more productive and customers receive an enhanced, optimised level of customer support and digital experience.
Knowledge Base
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels.
With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent.
With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.
FAQ Software
Automate up to 20% of routine queries online with Knowledge: For Your Customers, Synthetix’s FAQ self-service solution. With Natural Language Processing (NLP), AI unpicks customer queries, analysing each component including keyword, grammar, intent and popularity to serve relevant resolutions.
Seamless escalations between self-service and agent-assisted channels like live chat automatically transfer customers to agents when a query is too complex for AI alone to handle.
Knowledge: For Your Customers also includes an SEO-friendly help centre. Synthetix technology translates your knowledge articles into crawlable web pages whereby customers can access resolution via search engine results. By streamlining the user journey, CX is significantly enhanced.
Chatbot
Synthetix’s customer service chatbot, Xan guides your customers through their digital journey not only answering their questions but automating complex processes. Smart integrations allow Xan to carry out tasks such as ID&V, policy admin and bookings.
Custom triggers are easily configured so that Xan can offer help proactively when certain conditions are met. For instance, when a particular page is landed on or when certain keywords are entered.
Xan seamlessly escalates to live chat when AI detects that a query is too complex to automate or when certain conditions are met through trigger management
Live Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.
When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.
With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
Features
2-Factor Authentication
API
Batch Permissions & Access
Contact Management
Contact Sharing
Data Export
Data Import
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Password & Access Management
Malware Protection
Features
Analytics
API
Batch Permissions & Access
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Marketing Automation
Multi-User
Notifications
Scheduling
Template Designer
Net Promoter Score
Features
API
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Click-to-Dial
SAP Integration
Net Promoter Score
Summary
TV Everywhere Ready - Website, Mobile Apps, Media Boxes, Smart TVs
HTML5 Player
Geo Blocking
Support Various Revenue Models - SVOD, TVOD, AVOD and Hybrid
End-to-End Platform
Fully Managed
Summary
100+ professional survey templates
Question skip logic
Omni-channel response collection
Real-time analytics
Custom dashboards
User management
Single Sign-on and custom login page
GDPR compliant
ISO 27001:2013 certification (SOC 2)
EU / US Data storage options
Summary
Intelligent knowledge management software with agent knowledge base and scripting.
FAQ self-service software utilising Natural Language Processing and SEO-friendly help centre.
Customer service chatbot powered by AI to automate queries and complex tasks online.
Pricing
Starting from: $399.00/month
Credit card required: No
All Plans Include:
* Unlimited transcoding, content, subscribers and views
* World’s most comprehensive Video/Audio CMS
* 24x7x365 Support
* No contract. Cancel anytime
* No setup/configuration time/fee
Share on social media - Facebook, Twitter, Google+, LinkedIn, VK
Survey QR code
Surveys for printing
Response notification by e-mail
FAQs
What platforms does this service support?
Web (Responsive Website)
Mobile (iOS, Android, FireOS)
TV (Roku, Apple TV, Android TV, Fire TV, Samsung Tizen App, LG TV App, VEWD TV App)
Casting (Chromecast, Air Play)
Gaming Console (XBOX)
Who are the main user groups of this service?
Video Content Owners like Broadcasters (TV Channels), Production Houses (TV and Film / Movie), Short Film and Independent Film Makers, Documentary Film Makers, Conferences Service Providers, Events Companies, Gym and Fitness Video Trainers, Yoga Studio Video Trainers, Life Coaches, Corporate Trainers and Speakers, E-Learning based on Video Offering.
What is this service generally used for?
Launching a fully managed Multi-Screen Video on Demand / Video Streaming Service like Netflix or Hulu. It can also be used to stream videos live through Muvi Studio's HLS feed based Live Streaming Service.
Does this service integrate with any other apps?
Yes, full API support is there to integrate with any leading app or service.
Does this service offer an API?
Yes
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service offer guides, tutorials and or customer support?
Yes
FAQs
What platforms does this service support?
Software as a Service
Does this service offer an API?
Yes, integrate your data to hundreds of popular apps through Zapier
Does this service offer guides, tutorials and or customer support?
24/7 user support available via e-mail, plus guides are available on web and on blog.
What are some applications this service is commonly used in tandem with?
Microsoft Excel or SPSS
What is this service generally used for?
For creating surveys and sharing them, collectiong responses and automaticaly analyzing results.
Does this service offer multi-user capability (e.g. teams)?
Yes. Starting at 3 seats, which you can reassign at any time.
Does this service integrate with any other apps?
No
Who are the main user groups of this service?
Survio is designed especially for small and medium-sized enterprises (SMEs). The service is also suitable for all who need to prepare their own questionnaires: offices, schools, students, non-profit organizations, etc. However, more and more often is Survio chosen by large, international corporations.
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