Compare Moxie vs Salesmachine vs Bazaarvoice

More Information More Information More Information

Crozscore:

73%
what is this?
32%
interest falling

Crozscore:

64%
what is this?
30%
interest falling

Crozscore:

84%
what is this?
73%
51%
no significant changes
Moxie screenshot view 4 more Salesmachine screenshot view 2 more Bazaarvoice screenshot view 3 more

Software Description:

Moxie's main advantage is its ability to anticipate customers' needs by connecting with them and inciting their engagement through the entire digital experience on a variety of devices. It includes Live Chat, Email, Knowledge, and Web Self-Service.

Businesses, mainly eCommerce are now able to build more meaningful and profitable interactions with their customers through a concierge-like experience. The platform provides them the possibility to deliver the best engagement offer through the right channel in order to increase complete customer value.

For eCommerce professionals, the customer journey is one of the essential parts of their service. Moxie Concierge makes it as accessible as possible, using chat, email, web-self-service and other digital channels, all of it integrated into users' websites. The platform connects the three vital modules that let businesses achieve big results: Digital Engagement, Intelligent Decisioning, and Performance Analytics.

Software Description:

We all have been confronted so many times with sales reps, CS or account managers wasting their time sorting contacts on their CRM everyday trying to identify who they should be calling.

Salesmachine monitors your customer health and activity so you can focus on the right customers at the right time.

Salesmachine acts like your personal assistant telling you which customers need your attention and why, creating tasks, suggesting emails and contextual notifications based on your customers health and activity. So you can just focus on what's matter: making your customers happy.

  • Identify who needs your attention in the customer journey: onboarding, adoption, renewal, upsell.
  • Get deep activity and business insights on each customer at account and contact level.
  • Get instantly alerted when customer health and usage frequency changes.
  • Monitor and analyze the impact of specific group of customers.
  • Your team instantly knows when and how to act.
  • Deliver targeted email campaigns automatically.

Software Description:

With Bazaarvoice, users can discover and approach customers and offer them trusted contests. The main purpose of this solution is that retailers and big brands can acquire new clients by sharing customer-generated content.

Bazaarvoice makes the most of its technology to obtain unique data and insights that are later used for targeting audience and personalizing ads. Content that is shared consists of reviews, ratings, videos, photos, and other experience-based material. If this content is adequately leveraged, it can be the basis for increasing sales and building brand loyalty.

Retailers can send customers email messages so they can quickly reach their review submission page, or they can publish it on Google seller ratings. Other benefits of this program include awareness on the: online retail sales increase, in-store retail sales influence, customer insights, the success of new products, and more.

Features:

  • Email Integration
  • External Integrations
  • Dashboard
  • Notifications
  • API
  • Data Export
  • Chat
  • Customer Management

Features:

  • Audience Targeting
  • Email Integration
  • Marketing Automation
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • Dashboard
  • Lead Scoring
  • Data Import
  • Data Export
  • Data Visualization
  • Lead Management
  • Multi-User
  • Notifications
  • Forecasting
  • Customer Management

Features:

  • Notifications
  • Dashboard
  • API
  • External Integrations

Summary:

  • Digital Engagement

  • Intelligent Decisioning

  • Analytics with Answers

  • KBot

  • Live Chat

  • Email

  • Mobile Compatibility

  • Security

Summary:

  • Customer Health Score

  • User Adoption

  • Portfolio Management

  • Reduce Churn

  • Identify Upsell Candidates

  • Onboard Your New Users

  • Automated Customer Alerts

  • Data Enrichment

  • Many External Integrations

  • Analytics & Visualisation Tools

Summary:

  • Ratings and Reviews

  • Questions and Answers

  • Seller Ratings

  • Moderation

  • Fraud Detection and Protection

  • ROI Measurement

Starter

$75.00
1 user(s) / month
Included in plan:
  • Health Scoring
  • Lifecycle Stages
  • Profiles Analytics
  • Unlimited Integrations
  • Alerts
  • Slack Notifications
  • Health Report
  • Revenue Report

Starter (Yearly)

$60.00
1 user(s) / month
Included in plan:
  • Health Scoring
  • Lifecycle Stages
  • Profiles Analytics
  • Unlimited Integrations
  • Alerts
  • Slack Notifications
  • Health Report
  • Revenue Report

Standard

$125.00
1 user(s) / month
Included in plan:
  • Health Scoring
  • Lifecycle Stages
  • Profiles Analytics
  • Unlimited Integrations
  • Alerts
  • Slack Notifications
  • Health Report
  • Revenue Report
  • Segmentation
  • Workflows
  • Campaigns
  • Salesforce One-Way Sync
  • Team Permission & Roles

Standard (Yearly)

$100.00
1 user(s) / month
Included in plan:
  • Health Scoring
  • Lifecycle Stages
  • Profiles Analytics
  • Unlimited Integrations
  • Alerts
  • Slack Notifications
  • Health Report
  • Revenue Report
  • Segmentation
  • Workflows
  • Campaigns
  • Salesforce One-Way Sync
  • Team Permission & Roles

Enterprise

$125.00
1 user(s) / month
Included in plan:
  • Health Scoring
  • Lifecycle Stages
  • Profiles Analytics
  • Unlimited Integrations
  • Alerts
  • Slack Notifications
  • Health Report
  • Revenue Report
  • Segmentation
  • Workflows
  • Campaigns
  • Salesforce One-Way Sync
  • Team Permission & Roles
  • Push Health Scores to Salesforce
  • High Traffic Volume
  • Dedicated Onboarding
  • High Priority Support

FAQs:

    Who are the main user groups of this service?
  • Main users of Moxie are small and medum-sized eCommerce businesses.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What platforms does this service support?
  • Web-based

  • Does this service offer an API?
  • Yes.

  • What is this service generally used for?
  • This service is generally used for digital customer engagement.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce, VirtuOz, Facebook Messenger, Skype, Sharepoint, IBM’s Tealeaf, Microsoft Dynamics, Glance, Nuance.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Segment, Mixpanel, Intercom, Zendesk, Olark, Intercom, Slack, Satismeter, Promoter.io, Stripe, Zapier, Delighted, Groove, Uservoice, Healp Scout, and Desk (via Zapier).

  • Does this service integrate with any other apps?
    • Connect live customer data sources: Segment, Mixpanel and Intercom
    • Connect data from your support, payment, NPS tools: Zendesk, Olark, Intercom, Satismeter, Promoter.io, Stripe, Zapier, Delighted, Groove, Uservoice, Healp Scout, and Desk (via Zapier).
    • Push notifications: Slack
  • Does this service offer an API?
  • Yes, it does.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we have a dedicated help center.

FAQs:

    Who are the main user groups of this service?
  • Main users of Bazaarvoice are big brands and retail websites.

  • What platforms does this service support?
  • This is a web-based software.

  • Does this service offer an API?
  • Yes, it offers API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with social media, analytics, and CRM applications.

  • What is this service generally used for?
  • This service is generally used to collect and publish authentic feedback from customers.

  • Does this service integrate with any other apps?
  • Bazaarvoice provides integration with Facebook, Twitter, Adobe Analytics, Google Analytics, Salesforce Commerce Cloud, Magento, IBM WebSphere Commerce, SAP.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Live Support, Phone Support, Email Support, Account Manager.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Austin
Employees:
501-1000
Likes:
Followers:

Other:

Who uses Moxie
  • Startups
  • SMEs
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Salesmachine
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Bazaarvoice
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
Back to top