Moxie's main advantage is its ability to anticipate customers' needs by connecting with them and inciting their engagement through the entire digital experience on a variety of devices. It includes Live Chat, Email, Knowledge, and Web Self-Service.
Businesses, mainly eCommerce are now able to build more meaningful and profitable interactions with their customers through a concierge-like experience. The platform provides them the possibility to deliver the best engagement offer through the right channel in order to increase complete customer value.
For eCommerce professionals, the customer journey is one of the essential parts of their service. Moxie Concierge makes it as accessible as possible, using chat, email, web-self-service and other digital channels, all of it integrated into users' websites. The platform connects the three vital modules that let businesses achieve big results: Digital Engagement, Intelligent Decisioning, and Performance Analytics.
About Aspect Via
The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement.
The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.
Net Promoter Score
Net Promoter Score
Analytics with Answers
Customer experience management
Self service portal
Real time reporting
IVR / voice recognition
Who are the main user groups of this service?
Main users of Moxie are small and medum-sized eCommerce businesses.
Does this service offer multi-user capability (e.g. teams)?
What platforms does this service support?
Does this service offer an API?
What is this service generally used for?
This service is generally used for digital customer engagement.
Does this service offer guides, tutorials and or customer support?
Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.