Compare Mitrefinch vs ServiceDesk Plus vs timeION

More Information More Information More Information

Crozscore:

72%
what is this?
27%
interest falling

Crozscore:

87%
what is this?
80%
49%
no significant changes
Mitrefinch screenshot view 3 more ServiceDesk Plus screenshot timeION screenshot view 5 more

Software Description:

Mitrefinch Ltd is a leading provider of Workforce Management Solutions for medium-large organizations with 100+ employees. Offering a custom tailored solution, Mitrefinch helps you streamline your business processes, cut administration costs, and manage your employees effectively.
Solutions Include:

  • Time & Attendance
  • HR Management
  • Employee Scheduling
  • Absence Management
  • Employee Self Service.
  • Mobile Workforce

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

timeION is a simple, yet sophisticated availability scheduling app. It makes it super easy to communicate and share work availability within your team or company.

No more spending too much time trying to keep track of who is at and who is out of the office.

No more overcomplicating your time off request policy - just start streamlining the process for how employees go about requesting time off, call in sick or plan remote work.

Features:

  • Gantt Charts
  • Attendance Tracking
  • Forecasting
  • Multi-User
  • Timesheets
  • Vacation Calendar
  • Notifications
  • Dashboard
  • Scheduling
  • Calendar Management
  • Time Management
  • External Integrations
  • Employee Incentive Management
  • Data Import
  • Expense Tracking
  • Budgeting
  • Feedback Management
  • 360 Degree Feedback
  • Data Visualization
  • Data Export
  • Batch Permissions & Access
  • 2-Factor Authentication
  • API
  • Employee Database

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Features:

  • Employee Database
  • Notifications
  • Scheduling
  • External Integrations
  • Calendar Management
  • Vacation Calendar
  • Attendance Tracking
  • API
  • Data Visualization
  • Data Export
  • Dashboard

Summary:

  • Helping you track and manage your employees in real-time

  • Maintaining compliance and eliminating manual absence tracking

  • Empowering your employees to take ownership of their working time and leave

  • Centralized employee data for greater workforce insights

  • Creating and managing cost-effective workforce scheduling easily

  • Clocking In and Out anywhere using mobile devices

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary:

  • Team Availability At A Glance From Day/Week/Month Perspective

  • Share Your Work Schedule With 2 Clicks

  • Request, Approve or Reject Time Off in a Beautiful Interface!

  • Get The Right Notifications at the Right Time

  • Manage Employees Personal Time Off and See Reports

  • Seamlessly Synchronize with your Google Calendar

  • Support Remote Teams and Contractors

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Free for teams of 5 members

Free
Included in plan:
  • All

Regular

$25.00
10 user(s) / month
Included in plan:
  • All

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Who are the main user groups of this service?
  • HR, Payroll, Operations, Finance

  • What is this service generally used for?
  • Centralizing employee data and tracking employee time

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Payroll and ERP software

  • Does this service integrate with any other apps?
  • Yes

  • What platforms does this service support?
  • All Android, IOS, Windows, Blackberry

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

    Does this service offer an API?
  • Yes

  • Who are the main user groups of this service?
  • Remote/distributed Teams, plus any type of companies willing to save time on finding out who's where and when someone is working or not

  • Does this service offer guides, tutorials and or customer support?
  • Yes, very active individual support/onboarding when needed (free of charge)

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What is this service generally used for?
  • Tracking colleagues/staff availability, Communicating absence, Communicating work location (remote, conference, etc), Requesting personal time off, Accepting time off requests, and Reporting work/time off hours

  • What platforms does this service support?
  • Web app, Mobile view, native iOS & Android apps coming

  • Does this service integrate with any other apps?
  • Google Apps, Google Calendar, Microsoft Outlook (coming), and Slack (coming)

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.22k

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:
3.57k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Mitrefinch
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Spanish, French, English
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses timeION
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
Back to top