Compare Mitrefinch vs ProProfs Training Maker vs ServiceDesk Plus

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Crozscore:

55%
what is this?
25%
interest falling

Crozscore:

91%
what is this?
90%
54%
no significant changes

Crozscore:

86%
what is this?
80%
48%
interest falling
Mitrefinch screenshot view 3 more ProProfs Training Maker screenshot ServiceDesk Plus screenshot

Software Description:

Mitrefinch Ltd is a leading provider of Workforce Management Solutions for medium-large organizations with 100+ employees. Offering a custom tailored solution, Mitrefinch helps you streamline your business processes, cut administration costs, and manage your employees effectively.
Solutions Include:

  • Time & Attendance
  • HR Management
  • Employee Scheduling
  • Absence Management
  • Employee Self Service.
  • Mobile Workforce

Software Description:

Keeping up with the changing market standards, ProProfs Training Maker is the smartest way to create online training courses. You can build a user-friendly course which is adaptable to both web and mobile interface. It is that simple to develop courses on ProProfs Training Maker using existing documents, videos, files, presentations, etc. to train your learners. You get to build engaging content on the easy-to-use course builder, using features such as course compliance reports, detailed analytics, and so on. All-in-one Learning Management System also comes with ProProfs Quiz Maker - world's largest assessment software with over 300k+ free quiz templates.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Features:

  • Gantt Charts
  • Attendance Tracking
  • Forecasting
  • Multi-User
  • Timesheets
  • Vacation Calendar
  • Notifications
  • Dashboard
  • Scheduling
  • Calendar Management
  • Time Management
  • External Integrations
  • Employee Incentive Management
  • Data Import
  • Expense Tracking
  • Budgeting
  • Feedback Management
  • 360 Degree Feedback
  • Data Visualization
  • Data Export
  • Batch Permissions & Access
  • 2-Factor Authentication
  • API
  • Employee Database

Features:

  • API
  • Onboarding
  • Notifications
  • Google Apps Integration
  • Password & Access Management
  • Time Management
  • Employee Engagement
  • Employee Onboarding
  • Scheduling
  • Class Management
  • Document Comparison
  • Data Visualization
  • Data Import
  • Multi-User
  • Video Courses
  • Student Registration
  • SCORM
  • Gamification
  • Employee Training
  • Personal Learning
  • Corporate/Business

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Summary:

  • Helping you track and manage your employees in real-time

  • Maintaining compliance and eliminating manual absence tracking

  • Empowering your employees to take ownership of their working time and leave

  • Centralized employee data for greater workforce insights

  • Creating and managing cost-effective workforce scheduling easily

  • Clocking In and Out anywhere using mobile devices

Summary:

  • Cloud-based LMS

  • OSHA Safety Compliance Training Software

  • eLearning authoring tool

  • Online Employee Training Software

  • Online Harassment Training Software for the Workplace

  • Online HR Training & Course Software

  • Enterprise LMS

  • Online Customer Service Training Software

  • xAPI &Tin Can API

  • Blended Learning

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

TEAM

$59.00
100 user(s) / month
Included in plan:
  • Learners 100
  • Instructors 1
  • Online Classroom & Learner Dashboard
  • Sell Courses
  • Branding
  • Storage
  • Forums & Learner Communities
  • Certificates

BUSINESS

$129.00
unlimited user(s) / month
Included in plan:
  • Learners 200
  • Instructors 1
  • Online Classroom & Learner Dashboard
  • Sell Courses
  • Branding
  • Storage 5GB
  • Forums & Learner Communities
  • Certificates
  • Quizzes & Assessments
  • Feedback & Surveys
  • Groups 5

ENTERPRISE

$499.00
unlimited user(s) / month
Included in plan:
  • Unlimited Learners
  • Unlimited Instructors
  • Unlimited Storage
  • Certificates
  • Group Admins
  • Training Manuals & Docs
  • Roles, Permissions & Collaboration
  • API & Single-Sign On, SAML & LDAP
  • SCORM, TinCan & LRS
  • Course Bundles & Learning Path
  • Custom License, Enterprise Security & Ownership
  • White Label
  • Integrations
  • Customer Support

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Who are the main user groups of this service?
  • HR, Payroll, Operations, Finance

  • What is this service generally used for?
  • Centralizing employee data and tracking employee time

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Payroll and ERP software

  • Does this service integrate with any other apps?
  • Yes

  • What platforms does this service support?
  • All Android, IOS, Windows, Blackberry

FAQs:

    Does this service integrate with any other apps?
  • You can easily integrate ProProfs Quiz Maker into the e-learning course to assess the retention rate and training progress made by the learners.

  • Does this service offer guides, tutorials and or customer support?
  • ProProfs Training Maker offers you everything which includes guides, tutorials and customer support too.

  • What is this service generally used for?
  • This service is generally used for preparing e-learning courses.

  • Who are the main user groups of this service?
  • ProProfs Training Maker can be used for developing engaging web-based training courses for corporates as well as students and scholars. Whosoever requires a convenient method of learning can consider approaching ProProfs Training Maker.

  • What are some applications this service is commonly used in tandem with?
  • ProProfs Quiz Maker and Survey Maker are two of the other applications this service is used in tandem with.

  • Does this service offer multi-user capability (e.g. teams)?
  • There is a feature called ‘classroom’ in ProProfs Training Maker. Here, you can create ‘Users’ and ‘Groups’ easily. This segregation will help you to organize and manage large batches of learners from a single, centralized location. You can also separate learners as individual ‘Users’ or keep them in a batch or ‘Group.’ Every user will have their login credentials too.

  • Does this service offer an API?
  • Yes.

  • What platforms does this service support?
  • ProProfs Training Maker is a web-based platform which can create engaging content in no time. Learners and course creators can access and generate learning courses on any electronic device- be it a mobile, laptop or a desktop.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

Publisher:

Founded:
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Based in:
-
Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
24.5k
Followers:
5.35k

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:

Other:

Who uses Mitrefinch
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Spanish, French, English
Regional Restrictions:
No restrictions.

Other:

Who uses ProProfs Training Maker
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
French, English, Portuguese, Arabic, Dutch
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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