Mitrefinch Ltd is a leading provider of Workforce Management Solutions for medium-large organizations with 100+ employees. Offering a custom tailored solution, Mitrefinch helps you streamline your business processes, cut administration costs, and manage your employees effectively.
Solutions Include:
Time & Attendance
HR Management
Employee Scheduling
Absence Management
Employee Self Service.
Mobile Workforce
About ProProfs Training Maker
Keeping up with the changing market standards, ProProfs Training Maker is the smartest way to create online training courses. You can build a user-friendly course which is adaptable to both web and mobile interface. It is that simple to develop courses on ProProfs Training Maker using existing documents, videos, files, presentations, etc. to train your learners. You get to build engaging content on the easy-to-use course builder, using features such as course compliance reports, detailed analytics, and so on. All-in-one Learning Management System also comes with ProProfs Quiz Maker - world's largest assessment software with over 300k+ free quiz templates.
About ServiceDesk Plus
ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.
Benefits:
Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
Create SLA and provide quality services in time, to your end users
Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
Web based portal to submit service requests & Incidents.
Restore normal service of operation quickly with the comprehensive incident management
Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
Discover every asset in your network with the efficient auto discovery options
Provide structured and prompt handling of all changes in your IT infrastructure.
With the new agent based scanning, you can access any system from the remote network, independent of their location.
Showcase the offered IT services to your end user and give a new face to your IT.
Scan your network and automatically discover all the software available in your organization
Stay informed about your tickets and keep your technicians and end users up to date on the status
of the tickets by email and sms.
Manage your purchases right from the birth of the PO
Auto assign feature distributes tickets based on the existing load on your technicians
Manage Contracts with different vendors seamlessly
Automatic email to ticket conversion using email commands
ServiceDesk plus allows you to import users and their informations from Active directory and LDAP
with a simple easy to use interface.
Archive your old, unused data and improve your helpdesk performance.
Support multiple sites and customize your configurations for every site according to their unique
working procedure.
Generate detailed reports about your Help desk performance & metrics.
Automatically reset the password, by integrating the ticketing system with the Active Directory.
Know the satisfaction level of your end users with the ServiceDesk Plus survey option.
Features
2-Factor Authentication
360 Degree Feedback
API
Application Tracking
Attendance Tracking
Batch Permissions & Access
Budgeting
Calendar Management
Dashboard
Data Export
Data Import
Data Visualization
Employee Database
Employee Incentive Management
Employee Onboarding
Expense Tracking
External Integrations
Feedback Management
Forecasting
Multi-User
Notifications
Onboarding
Payroll
Project Management
Scheduling
Timesheets
Travel Management
Vacation Calendar
Time Management
Employee Engagement
Features
API
Corporate/Business
Data Export
Data Import
Data Visualization
Document Comparison
Employee Training
External Integrations
Multi-User
Personal Learning
Scheduling
Video Courses
Class Management
Student Registration
SCORM
Report & Compliance
Comparative Reporting
Mobile App
Features
2-Factor Authentication
Anti-Virus
API
Batch Permissions & Access
Contact Management
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Summary
Helping you track and manage your employees in real-time
Maintaining compliance and eliminating manual absence tracking
Empowering your employees to take ownership of their working time and leave
Centralized employee data for greater workforce insights
Creating and managing cost-effective workforce scheduling easily
Clocking In and Out anywhere using mobile devices
Summary
Cloud-based LMS
OSHA Safety Compliance Training Software
eLearning authoring tool
Online Employee Training Software
Online Harassment Training Software for the Workplace
Online HR Training & Course Software
Enterprise LMS
Online Customer Service Training Software
xAPI &Tin Can API
Blended Learning
Summary
Best practice ITSM workflows
Powerful integrations with IT management apps
Smart automations
Extensive reporting capabilities
Codeless customizations
Deploy on cloud or on-premise
Single sign on
AD & LDAP synchronisation
95,000 customers across worldwide
Over 10 years in the ITSM industry
Pricing
TEAM
$59.00
100 user(s) / month
Included in plan:
Learners 100
Instructors 1
Online Classroom & Learner Dashboard
Sell Courses
Branding
Storage
Forums & Learner Communities
Certificates
BUSINESS
$129.00
unlimited user(s) / month
Included in plan:
Learners 200
Instructors 1
Online Classroom & Learner Dashboard
Sell Courses
Branding
Storage 5GB
Forums & Learner Communities
Certificates
Quizzes & Assessments
Feedback & Surveys
Groups 5
ENTERPRISE
$499.00
unlimited user(s) / month
Included in plan:
Unlimited Learners
Unlimited Instructors
Unlimited Storage
Certificates
Group Admins
Training Manuals & Docs
Roles, Permissions & Collaboration
API & Single-Sign On, SAML & LDAP
SCORM, TinCan & LRS
Course Bundles & Learning Path
Custom License, Enterprise Security & Ownership
White Label
Integrations
Customer Support
Pricing
Standard Edition
$8.00
1 user(s) / month
Included in plan:
Free forever upto 5 technicians
Incident management
Self-service portal
Knowledge base
Multi-site support
SLA management
Help desk reports
Professional Edition
$16.00
1 user(s) / month
Included in plan:
Free upto 2 technicians and 250 nodes
Help desk management
Knowledge base
Self-service portal
Software Asset management
Asset inventory reports
Agent based asset scanning
Enterprise Edition
$49.00
1 user(s) / month
Included in plan:
Free upto 2 technicians and 250 nodes
Incident management
Asset management
Problem management
Service catalog
Change management
FAQs
Does this service offer multi-user capability (e.g. teams)?
Yes
Who are the main user groups of this service?
HR, Payroll, Operations, Finance
What is this service generally used for?
Centralizing employee data and tracking employee time
Does this service offer guides, tutorials and or customer support?
Yes
Does this service offer an API?
Yes
What are some applications this service is commonly used in tandem with?
Payroll and ERP software
Does this service integrate with any other apps?
Yes
What platforms does this service support?
All Android, IOS, Windows, Blackberry
FAQs
Does this service offer multi-user capability (e.g. teams)?
There is a feature called ‘classroom’ in ProProfs Training Maker. Here, you can create ‘Users’ and ‘Groups’ easily. This segregation will help you to organize and manage large batches of learners from a single, centralized location. You can also separate learners as individual ‘Users’ or keep them in a batch or ‘Group.’ Every user will have their login credentials too.
Who are the main user groups of this service?
ProProfs Training Maker can be used for developing engaging web-based training courses for corporates as well as students and scholars. Whosoever requires a convenient method of learning can consider approaching ProProfs Training Maker.
What is this service generally used for?
Learning Management System
Healthcare LMS
Hospitality LMS
Blended Learning Software
Online Courseware Development Tool
SCORM Compliant LMS
Employee Training Software
Employee Training Software
Hipaa Compliance Training Software
Career Training Software
Cloud LMS
Compliance Training Software
Corporate Training Software
Customer Service Training Software
Diversity Training Software
Food Service Training Software
Harassment Training Software
HR Training Software
Induction Training Software
IT Training Software
Management Training Software
Safety Training Software
Sales Training Software
Sexual Harassment Training Software
Workplace Training Software
OSHA Safety Compliance Training Software
Web Based Training Software
Enterprise LMS
What are some applications this service is commonly used in tandem with?
ProProfs Quiz Maker and Survey Maker are two of the other applications this service is used in tandem with ProProfs Quiz Maker and Survey Maker are two of the other applications this service is used in tandem with.
Does this service integrate with any other apps?
You can easily integrate ProProfs Quiz Maker into the e-learning course to assess the retention rate and training progress made by the learners.
Does this service offer guides, tutorials and or customer support?
ProProfs Training Maker offers you everything which includes guides, tutorials and customer support too.
Does this service offer an API?
Yes.
What platforms does this service support?
ProProfs Training Maker is a web-based platform which can create engaging content in no time. Learners and course creators can access and generate learning courses on any electronic device- be it a mobile, laptop or a desktop.
FAQs
What are some applications this service is commonly used in tandem with?
ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.
Does this service offer guides, tutorials and or customer support?
Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.
What is this service generally used for?
ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.
Does this service offer multi-user capability (e.g. teams)?
Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.
Does this service integrate with any other apps?
Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.
Does this service offer an API?
Yes, ServiceDesk Plus offers Rest-API access.
Who are the main user groups of this service?
ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.
What platforms does this service support?
ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).
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