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About MindTouch

MindTouch offers an enterprise-grade, AI-powered knowledge management platform that includes functionality for customer self-service, agent assistance and departmental knowledge.

Designed for large organizations, MindTouch is highly scalable and reliable, providing unmatched content personalization to ensure contact center agents always have the answers they need.

Unlike other vendors, MindTouch content can also be made available directly to your customers through our knowledge portal or through Google searches, giving you a customer self-service tool to drive down contact center volumes and improve the customer experience. Onboard agents faster, close more cases, reduce call volume and reduce agent turnover, all by putting the answers customers and agents need right at their fingertips.

About Shopify

Shopify provides everything you need to create a beautiful online store.

Shopify has about 150,000 active e-commerce stores including Amnesty International, Evisu Jeans, and Tesla Motors.

E-commerce website hosting with unlimited bandwidth is included in all packages. Shopify includes mobile commerce features and can be managed with an iPhone.

About Krosswall

The most creative and intuitive Project Management tool for Agile and non-Agile Companies.
Scrum - Kanban - SAFe

Our Objective:
Agile Transformation & Agile Adoption Made Easy. Krosswall helps a team to mature and grow with Agile Processes.

Krosswall is the Solution to your issues
Any Project Manager: "I keep spending too much time taking status and planning. I need to do more innovative things."
Agile Start-ups: "I would really like to follow agile but the culture of my company doesn’t associate with Agile values"
Agile Follower: "I am passionate about agile but I can’t seem to find the proper tool that covers all aspects of agile"
All Agile Lovers: "It is quite expensive to practice agile!!!"

Key Features:
Prioritize - Plan - Track - Quality - Review - Retrospect
Agile & Enterprise Reporting

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • 2-Factor Authentication
  • A/B Testing
  • API
  • Budgeting
  • Calendar Management
  • Conversion Tracking
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Keyword Tracking
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Product Catalog
  • Order management
  • BitCoin
  • PayPal
  • Stripe
  • SAP Integration

Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Email Integration
  • External Integrations
  • Gantt Charts
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Task Scheduling/Tracking

Summary

  • Knowledge Base

  • Real-Time Updates

  • Customizable Functionality

  • Search Functionality

  • Indexing

  • Visitor Tracking

  • Third Party Integration

  • Self-Service Features

  • Self-Learning

  • Multiple Format Support

Summary

    No key features associated with this application.

Summary

  • Most creative and intuitive Project Management tool for Agile and non-Agile Companies. Scrum - Kanban - SAFe

Pricing

Free Plan

Free
Included in plan:
  • 1 Project
  • Unlimited Epic/Backlog/Story/Task
  • Sprint Planning, Tracking & Dashboards
  • Today’s Scrum
  • Issue Management & Quality Dashboards
  • Project/Role Based Security
  • Scrum /Kanban Boards
  • Live Time Tracking/ Time logs
  • Project/Role Based Security
  • Burndown/Velocity

One Team

$2.00
1 user(s) / month
Included in plan:
  • Everything From Free Plan
  • Unlimited Projects
  • Retrospectives
  • Test Case Management
  • Definition of Done (DoD)
  • Timesheets
  • Advance Customization
  • Project Road Map
  • Agile Reporting
  • To-do Management
  • Add on – Enterprise Reporting (Add-on)

Enterprise

$5.00
1 user(s) / month
Included in plan:
  • Everything From One Team
  • Unlimited Teams
  • SAFe
  • Release Management
  • Dynamic Fields
  • Priority Email Support
  • Portfolio Management (coming soon)
  • Add on – Enterprise Reporting (Add-on)

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations available: Salesforce Service Cloud, Salesforce Community Cloud, Google Analytics, Zendesk, SAP Hybris, Microsoft Dynamics CRM, Single Sign-On (SAML 2.0), Salesforce Sales Cloud, Facebook, Twitter, LinkedIn, Google+, Contextual Help, SAP Cloud for Customer.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Phone, Live Chat, Email, AQ/Knowledgebase, Video Tutorials / Webinar, On-Site.

  • Does this service offer an API?
  • Yes, it offers API.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with SAP and SalesForce.

  • What is this service generally used for?
  • This service is used as a product knowledge management solution.

  • What platforms does this service support?
  • This is a web-based application.

  • Who are the main user groups of this service?
  • Main users of MindTouch are Large Enterprises, Mid Size Business, Public Administrations, and Small Business.

FAQs

    No FAQs associated with this application.

FAQs

    Who are the main user groups of this service?
    • Project Managers
    • Agile Start-ups
    • All Agile Lovers
  • What is this service generally used for?
    • Agile Project Management,
    • Scrum,
    • Kanban
    • XP
    • Sprint planning
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • What platforms does this service support?
  • Web and Mobile.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, it does.

Vendor Information

Founded:
-
Based in:
San Diego
Employees:
51-200
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Ottawa
Employees:
1001-5000
Likes:
Followers:
252k

Vendor Information

Founded:
-
Based in:
LONDON
Employees:
11-50
Likes:
Followers:

Other

Who uses MindTouch
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.

Other

Who uses Krosswall
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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