Compare MindTouch vs Magento vs NetSuite

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Crozscore:

83%
what is this?
81%
47%
interest rising

Crozscore:

93%
what is this?
95%
65%
interest rising

Crozscore:

86%
what is this?
78%
54%
interest falling
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Software Description:

MindTouch offers product knowledge management customer's self-service platform, serving SMEs, and big brands. By creating smarter and engaged customers, businesses can gain more sales revenues, and stimulate product adoption.

This service combines CRM and the customer's self-service to get insight into their experience with their products. MindTouch increases web traffic, customer time on the site, and reduces the bounce rate.

It enables businesses to spread help content to customers, establishing a community that they can commit to. Customers can also self-serve using the knowledge center, and become product experts themselves.

Software Description:

Magento is an ecommerce platform built on open source technology, which provides online merchants with a flexible shopping cart system, as well as control over the look, content and functionality of their online store.
It uses Zend PHP and MySQL databases, which offers great flexibility through its modular architecture, and is completely scalable, with wide range of control options for easy use.
This eCommerce software provides two distinct platforms, Magento Community Edition and Magento Enterprise Edition.

Software Description:

NetSuite groups its services into four main suites:
Enterprise resource planning (ERP), supporting back office operations which includes financial, human resources, orders, inventory, shipping and billing.
Customer relationship management (CRM), supporting sales, marketing operations and customer insights.
E-commerce, intended as a platform for online sales and integration with traditional phone and Point of Sale (POS) sales.
OneWorld is additional service, and it offers the above services, plus capabilities for multinational companies such as the ability to manage multiple subsidiaries, currencies, accounting standards and tax requirements.

Features:

  • Google Apps Integration
  • Multi-User
  • API
  • Notifications
  • Data Export
  • Data Import
  • Dashboard
  • Customer Management
  • External Integrations
  • SAP Integration

Features:

  • Customer Management
  • Notifications
  • SEO
  • API

Features:

  • Analytics
  • API
  • Dashboard
  • Data Export
  • Data Import
  • Forecasting
  • Inventory Tracking
  • Multi-Currency
  • Payroll
  • Timesheets
  • Billing/Invoicing
  • Supplier Management
  • Expense Tracking
  • Payment Processor
  • Data Visualization
  • Scheduling
  • Accounts Receivable
  • General Account Ledger
  • Project Management
  • Tax Management

Summary:

  • Knowledge Base

  • Real-Time Updates

  • Customizable Functionality

  • Search Functionality

  • Indexing

  • Visitor Tracking

  • Third Party Integration

  • Self-Service Features

  • Self-Learning

  • Multiple Format Support

Summary:

  • Modules: Magento users can install modules by downloading them, and uploading them to their server, or applying a module's Extension Key through Magento Connect Manager.

  • Integration: Magento allows users to integrate several different domain names into one control panel and manage more than one storefront at a time from a single admin panel.

  • Themes: There is a basic theme which sets up an ecommerce website, and users may install additional themes to change the display of the website or its functionality.

Summary:

  • Accounting, ERP

  • Analytics, Dashboards

  • Inventory Management, Order Management

  • CRM, CRM Analytics, SFA, Marketing, Customer Service

  • Quoting, Sales Order Management

  • Ecommerce

Pricing:

  • Credit card required: No
  • Magento Community (CE): Free to download and use, small-medium size businesses
    Magento Enterprise (EE): $18,000 per year

Pricing:

  • Credit card required: N/A
  • Hosted software pricing varies by product line and their range is $99.00 to $129.00 per user per month based on annual contract. Additional fees apply to various add-on products and add-on services. Help desk support plans are priced separately and may range from 22.5% to 37.5% of the software subscription.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations available: Salesforce Service Cloud, Salesforce Community Cloud, Google Analytics, Zendesk, SAP Hybris, Microsoft Dynamics CRM, Single Sign-On (SAML 2.0), Salesforce Sales Cloud, Facebook, Twitter, LinkedIn, Google+, Contextual Help, SAP Cloud for Customer.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Phone, Live Chat, Email, AQ/Knowledgebase, Video Tutorials / Webinar, On-Site.

  • Does this service offer an API?
  • Yes, it offers API.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with SAP and SalesForce.

  • What is this service generally used for?
  • This service is used as a product knowledge management solution.

  • What platforms does this service support?
  • This is a web-based application.

  • Who are the main user groups of this service?
  • Main users of MindTouch are Large Enterprises, Mid Size Business, Public Administrations, and Small Business.

FAQs:

    Who are the main user groups of this service?
  • Main users of Magento are online merchants.

  • What is this service generally used for?
  • It is used for building ecommerce platforms.

  • What platforms does this service support?
  • Magento is a cross-platform computer software.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with Redis, Memcached, and Apache Solr.

  • Does this service integrate with any other apps?
  • It integrates with many services like: Wordpress, Hubspot, MailChimp, Drupal etc.

  • Does this service offer an API?
  • It offers APIs.

  • Does this service offer multi-user capability (e.g. teams)?
  • Magento allows users to integrate several different domain names into one control panel and manage more than one storefront at a time from a single admin panel.

  • Does this service offer guides, tutorials and or customer support?
  • They offer help and support, documentation, forms, training, courses, and consulting services.

FAQs:

    What platforms does this service support?
  • This is web-based service, mobile version works on: Android, iPhone-iPad, and Windows Phone.

  • Who are the main user groups of this service?
  • NetSuite's services are primarily aimed at medium- to enterprise-sized businesses.

  • What is this service generally used for?
  • It is generally used as a business management software,

  • What are some applications this service is commonly used in tandem with?
  • NetSuite is commonly used in tandem with: Bill.com; BambooHR; and FieldAware.

  • Does this service integrate with any other apps?
  • It integrates with: Dell Boomi, Ascentis, Bronto, Five9, DocuSign, Bill.com, Concur, BambooHR, Kronos Workforce Ready, FieldAware, Box, Expensify, 8x8 Virtual Contact Center, ProofHQ.

  • Does this service offer an API?
  • NetSuite offers APIs to integrate with third-party systems.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: On-line support; Toll-free Technical Centre contact; 24x7 telephone support worldwide.

Publisher:

Founded:
-
Based in:
San Diego
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Campbell
Employees:
501-1000
Likes:
37.3k
Followers:
78.1k

Publisher:

Founded:
1998
Based in:
San Mateo
Employees:
1001-5000
Likes:
Followers:

Other:

Who uses MindTouch
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.

Other:

Who uses Magento
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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