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About MindTouch

MindTouch offers an enterprise-grade, AI-powered knowledge management platform that includes functionality for customer self-service, agent assistance and departmental knowledge.

Designed for large organizations, MindTouch is highly scalable and reliable, providing unmatched content personalization to ensure contact center agents always have the answers they need.

Unlike other vendors, MindTouch content can also be made available directly to your customers through our knowledge portal or through Google searches, giving you a customer self-service tool to drive down contact center volumes and improve the customer experience. Onboard agents faster, close more cases, reduce call volume and reduce agent turnover, all by putting the answers customers and agents need right at their fingertips.

About FieldAx

FieldAx - Field service management solution that helps organizations to manage Field Engineer's real-time reporting and analytics and It is not a traditional model application. You can access your data anywhere in the world. Connect your engineers all the time and keep your data up-to-date.

About Krosswall

The most creative and intuitive Project Management tool for Agile and non-Agile Companies.
Scrum - Kanban - SAFe

Our Objective:
Agile Transformation & Agile Adoption Made Easy. Krosswall helps a team to mature and grow with Agile Processes.

Krosswall is the Solution to your issues
Any Project Manager: "I keep spending too much time taking status and planning. I need to do more innovative things."
Agile Start-ups: "I would really like to follow agile but the culture of my company doesn’t associate with Agile values"
Agile Follower: "I am passionate about agile but I can’t seem to find the proper tool that covers all aspects of agile"
All Agile Lovers: "It is quite expensive to practice agile!!!"

Key Features:
Prioritize - Plan - Track - Quality - Review - Retrospect
Agile & Enterprise Reporting

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Email Integration
  • External Integrations
  • Gantt Charts
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Task Scheduling/Tracking

Summary

  • Knowledge Base

  • Real-Time Updates

  • Customizable Functionality

  • Search Functionality

  • Indexing

  • Visitor Tracking

  • Third Party Integration

  • Self-Service Features

  • Self-Learning

  • Multiple Format Support

Summary

  • We can customize the features with Developers.

  • Fieldax can accessible in Offline Area too

  • Update the Status and Close the case by sending the SMS from Anywhere

Summary

  • Most creative and intuitive Project Management tool for Agile and non-Agile Companies. Scrum - Kanban - SAFe

Pricing

SPROUT

$25.00
1 user(s) / month
Included in plan:
  • Service Terms
  • Job Sheet Management
  • Parts & Inspection Management
  • e-Signature
  • Invoice & Payment
  • Service Engineer Profile
  • Basic Dispatch Dashboard
  • Standard Support

BLOSSOM

$45.00
1 user(s) / month
Included in plan:
  • Everything in Sprout and…
  • Advanced Dispatch Dashboard
  • Time Off Request
  • Engineer Unavailability
  • Vehicle/Equipment Mapping
  • Time Cards
  • Work Calendar
  • Custom Templates
  • Customization
  • Standard Support

Pricing

Free Plan

Free
Included in plan:
  • 1 Project
  • Unlimited Epic/Backlog/Story/Task
  • Sprint Planning, Tracking & Dashboards
  • Today’s Scrum
  • Issue Management & Quality Dashboards
  • Project/Role Based Security
  • Scrum /Kanban Boards
  • Live Time Tracking/ Time logs
  • Project/Role Based Security
  • Burndown/Velocity

One Team

$2.00
1 user(s) / month
Included in plan:
  • Everything From Free Plan
  • Unlimited Projects
  • Retrospectives
  • Test Case Management
  • Definition of Done (DoD)
  • Timesheets
  • Advance Customization
  • Project Road Map
  • Agile Reporting
  • To-do Management
  • Add on – Enterprise Reporting (Add-on)

Enterprise

$5.00
1 user(s) / month
Included in plan:
  • Everything From One Team
  • Unlimited Teams
  • SAFe
  • Release Management
  • Dynamic Fields
  • Priority Email Support
  • Portfolio Management (coming soon)
  • Add on – Enterprise Reporting (Add-on)

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations available: Salesforce Service Cloud, Salesforce Community Cloud, Google Analytics, Zendesk, SAP Hybris, Microsoft Dynamics CRM, Single Sign-On (SAML 2.0), Salesforce Sales Cloud, Facebook, Twitter, LinkedIn, Google+, Contextual Help, SAP Cloud for Customer.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Phone, Live Chat, Email, AQ/Knowledgebase, Video Tutorials / Webinar, On-Site.

  • Does this service offer an API?
  • Yes, it offers API.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with SAP and SalesForce.

  • What is this service generally used for?
  • This service is used as a product knowledge management solution.

  • What platforms does this service support?
  • This is a web-based application.

  • Who are the main user groups of this service?
  • Main users of MindTouch are Large Enterprises, Mid Size Business, Public Administrations, and Small Business.

FAQs

    Does this service integrate with any other apps?
  • Fieldax is developed in Salesofrce Platform. So, we can integrate with any external system, if they provides API.

  • Does this service offer an API?
  • Yes! We can.

  • Does this service offer guides, tutorials and or customer support?
  • Fieldax provide videos, webinars, eBooks, and online support.

  • What are some applications this service is commonly used in tandem with?
  • This service is most frequently is used with Salesforce,QuickBooks, Sage, NetSuite, Microsoft .

  • Does this service offer multi-user capability (e.g. teams)?
  • We can setup an unlimited number of user accounts for their company. Our application allows you to organize them by their location or by service type.

  • What is this service generally used for?
  • FieldAx Basically, used as field service management solution.

    To Specifically,

    • Fieldax is used to Manage work Orders,
    • Assigning Technician to Scheduled Visits,
    • Schedule planned/preventative maintenance
    • Emergency service calls
    • Provide field technicians all the details about their schedule
    • Jobs through the mobile app,
    • Collect information from fields techs through photos or paperwork.
  • What platforms does this service support?
  • FeildAx is web based software and we can access in any mobile by Installing the Salesforce1 App

  • Who are the main user groups of this service?
  • Fieldax is for Electrician, Plumbers, Security & Alarm,Door & Construction, Restaurant , Land, locksmith, Septic & Drain, security, property services and appliance repair industries.

    Moreover, Fieldax is for any business with 5 to 50,000 field workers offering onsite commercial services.

FAQs

    Who are the main user groups of this service?
    • Project Managers
    • Agile Start-ups
    • All Agile Lovers
  • What is this service generally used for?
    • Agile Project Management,
    • Scrum,
    • Kanban
    • XP
    • Sprint planning
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • What platforms does this service support?
  • Web and Mobile.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, it does.

Vendor Information

Founded:
-
Based in:
San Diego
Employees:
51-200
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
LONDON
Employees:
11-50
Likes:
Followers:

Other

Who uses MindTouch
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.

Other

Who uses FieldAx
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Krosswall
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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