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About MindTouch

MindTouch offers an enterprise-grade, AI-powered knowledge management platform that includes functionality for customer self-service, agent assistance and departmental knowledge.

Designed for large organizations, MindTouch is highly scalable and reliable, providing unmatched content personalization to ensure contact center agents always have the answers they need.

Unlike other vendors, MindTouch content can also be made available directly to your customers through our knowledge portal or through Google searches, giving you a customer self-service tool to drive down contact center volumes and improve the customer experience. Onboard agents faster, close more cases, reduce call volume and reduce agent turnover, all by putting the answers customers and agents need right at their fingertips.

About FieldAx

FieldAx - Field service management solution that helps organizations to manage Field Engineer's real-time reporting and analytics and It is not a traditional model application. You can access your data anywhere in the world. Connect your engineers all the time and keep your data up-to-date.

About TDSmaker

TDSmaker is a cloud-based data sheet creation and management system that reduces the time and cost it takes to create and edit data sheets by over 85%.

Data sheets often need to be edited to make them current, and that can be time consuming and expensive. Editing a data sheet normally requires hiring a graphic designer to update the design to fit the new edits. With TDSmaker, editing a data sheet is fast and easy, and does not require hiring a graphic designer. This can easily reduce a company’s cost to edit and update a data sheet by at least a couple hundred dollars.

Nearly all of the current design software that is used to create data sheets is complex to use and requires extensive employee training. Because TDSmaker is so simple to use, businesses do not have to pay for expensive employee training, and they can quickly and easily create professional data sheets with their in-house writer(s).

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Features

  • 2-Factor Authentication
  • API
  • Chat
  • Dashboard
  • Data Export
  • Data Import
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management

Summary

  • Knowledge Base

  • Real-Time Updates

  • Customizable Functionality

  • Search Functionality

  • Indexing

  • Visitor Tracking

  • Third Party Integration

  • Self-Service Features

  • Self-Learning

  • Multiple Format Support

Summary

  • We can customize the features with Developers.

  • Fieldax can accessible in Offline Area too

  • Update the Status and Close the case by sending the SMS from Anywhere

Summary

  • Datasheet can be published as a print-ready PDF or as a product page in your website if website if you integrate with TDSmaker

  • TDSmaker allows you to create new folders to upload other product documents.

  • TDSmaker is a collaborative tool for multiple users editing documents based on permission levels.

  • Datasheet templates can be design and datasheet can be created, exported and shared.

Pricing

SPROUT

$25.00
1 user(s) / month
Included in plan:
  • Service Terms
  • Job Sheet Management
  • Parts & Inspection Management
  • e-Signature
  • Invoice & Payment
  • Service Engineer Profile
  • Basic Dispatch Dashboard
  • Standard Support

BLOSSOM

$45.00
1 user(s) / month
Included in plan:
  • Everything in Sprout and…
  • Advanced Dispatch Dashboard
  • Time Off Request
  • Engineer Unavailability
  • Vehicle/Equipment Mapping
  • Time Cards
  • Work Calendar
  • Custom Templates
  • Customization
  • Standard Support

Pricing

Free Trial

Free
Included in plan:
  • 14-Day FREE Trial
  • 2 Users
  • 5 Templates
  • 100 Datasheets
  • Template Library Access
  • Mobile App
  • API

Standard

$49.00
2 user(s) / month
Included in plan:
  • 2 Users
  • 5 Templates
  • 100 Datasheets
  • Template Library Access
  • Mobile App
  • API
  • Custom Support

Professional

$219.00
per month
Included in plan:
  • Unlimited Users
  • 20 Templates
  • 500 Datasheets
  • Template Library Access
  • Mobile App
  • API
  • Custom Support

Enterprise


Contact Us
Included in plan:
  • Unlimited Users
  • Unlimited Templates
  • Unlimited Datasheets
  • Project Management Support for Implementation Process
  • Free Transfer of Your Datasheets to our Platform
  • 10 Free Template Designs or Free Transfer of Your Datasheet Template
  • Free Integration With Your Website

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations available: Salesforce Service Cloud, Salesforce Community Cloud, Google Analytics, Zendesk, SAP Hybris, Microsoft Dynamics CRM, Single Sign-On (SAML 2.0), Salesforce Sales Cloud, Facebook, Twitter, LinkedIn, Google+, Contextual Help, SAP Cloud for Customer.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Phone, Live Chat, Email, AQ/Knowledgebase, Video Tutorials / Webinar, On-Site.

  • Does this service offer an API?
  • Yes, it offers API.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with SAP and SalesForce.

  • What is this service generally used for?
  • This service is used as a product knowledge management solution.

  • What platforms does this service support?
  • This is a web-based application.

  • Who are the main user groups of this service?
  • Main users of MindTouch are Large Enterprises, Mid Size Business, Public Administrations, and Small Business.

FAQs

    Does this service integrate with any other apps?
  • Fieldax is developed in Salesofrce Platform. So, we can integrate with any external system, if they provides API.

  • Does this service offer an API?
  • Yes! We can.

  • Does this service offer guides, tutorials and or customer support?
  • Fieldax provide videos, webinars, eBooks, and online support.

  • What are some applications this service is commonly used in tandem with?
  • This service is most frequently is used with Salesforce,QuickBooks, Sage, NetSuite, Microsoft .

  • Does this service offer multi-user capability (e.g. teams)?
  • We can setup an unlimited number of user accounts for their company. Our application allows you to organize them by their location or by service type.

  • What is this service generally used for?
  • FieldAx Basically, used as field service management solution.

    To Specifically,

    • Fieldax is used to Manage work Orders,
    • Assigning Technician to Scheduled Visits,
    • Schedule planned/preventative maintenance
    • Emergency service calls
    • Provide field technicians all the details about their schedule
    • Jobs through the mobile app,
    • Collect information from fields techs through photos or paperwork.
  • What platforms does this service support?
  • FeildAx is web based software and we can access in any mobile by Installing the Salesforce1 App

  • Who are the main user groups of this service?
  • Fieldax is for Electrician, Plumbers, Security & Alarm,Door & Construction, Restaurant , Land, locksmith, Septic & Drain, security, property services and appliance repair industries.

    Moreover, Fieldax is for any business with 5 to 50,000 field workers offering onsite commercial services.

FAQs

    Does this service offer an API?
  • It offers API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Users can invite other users on their companies, the documents can be shared, opened, and edited by multiple users depends on their permission level.

  • Does this service integrate with any other apps?
  • Users can integrate TDSmaker with their CRM, ERP and their websites.

  • What is this service generally used for?
  • This web serviced is used for designing, creating, editing, sharing, and storing product datasheets online.

  • Does this service offer guides, tutorials and or customer support?
  • TDSmaker offers a help center, video tutorials and online support.

  • What platforms does this service support?
  • TDSmaker is officially supported on recent versions of the Chrome browsers running on Microsoft Windows, Apple OS X, and Linux operating systems.

    The two mobile apps are available on the stores for Android and iOS.

  • Who are the main user groups of this service?
  • TDSmaker can be used by product and service providers or manufacturers.

Vendor Information

Founded:
-
Based in:
San Diego
Employees:
51-200
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses MindTouch
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.

Other

Who uses FieldAx
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses TDSmaker
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English, Turkish
Regional Restrictions:
No restrictions.
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