Compare MindTouch

About MindTouch

MindTouch offers an enterprise-grade, AI-powered knowledge management platform that includes functionality for customer self-service, agent assistance and departmental knowledge.

Designed for large organizations, MindTouch is highly scalable and reliable, providing unmatched content personalization to ensure contact center agents always have the answers they need.

Unlike other vendors, MindTouch content can also be made available directly to your customers through our knowledge portal or through Google searches, giving you a customer self-service tool to drive down contact center volumes and improve the customer experience. Onboard agents faster, close more cases, reduce call volume and reduce agent turnover, all by putting the answers customers and agents need right at their fingertips.

Features

• API
• Calendar Management
• Chat
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Click-to-Dial
• Net Promoter Score

Summary

• Knowledge Base

• Real-Time Updates

• Customizable Functionality

• Search Functionality

• Indexing

• Visitor Tracking

• Third Party Integration

• Self-Service Features

• Self-Learning

• Multiple Format Support

FAQs

Does this service offer multi-user capability (e.g. teams)?

• No.

Does this service integrate with any other apps?

• Integrations available: Salesforce Service Cloud, Salesforce Community Cloud, Google Analytics, Zendesk, SAP Hybris, Microsoft Dynamics CRM, Single Sign-On (SAML 2.0), Salesforce Sales Cloud, Facebook, Twitter, LinkedIn, Google+, Contextual Help, SAP Cloud for Customer.

Does this service offer guides, tutorials and or customer support?

• Support offered: Phone, Live Chat, Email, AQ/Knowledgebase, Video Tutorials / Webinar, On-Site.

Does this service offer an API?

• Yes, it offers API.

What are some applications this service is commonly used in tandem with?

• It is most commonly used in tandem with SAP and SalesForce.

What is this service generally used for?

• This service is used as a product knowledge management solution.

What platforms does this service support?

• This is a web-based application.

Who are the main user groups of this service?

• Main users of MindTouch are Large Enterprises, Mid Size Business, Public Administrations, and Small Business.

Vendor Information

Other

• SMEs
• Enterprises

• Web App