Compare MindTouch

Software Description:

MindTouch offers product knowledge management customer's self-service platform, serving SMEs, and big brands. By creating smarter and engaged customers, businesses can gain more sales revenues, and stimulate product adoption.

This service combines CRM and the customer's self-service to get insight into their experience with their products. MindTouch increases web traffic, customer time on the site, and reduces the bounce rate.

It enables businesses to spread help content to customers, establishing a community that they can commit to. Customers can also self-serve using the knowledge center, and become product experts themselves.

Features:

• Google Apps Integration
• Multi-User
• API
• Notifications
• Data Export
• Data Import
• Dashboard
• Customer Management
• External Integrations
• SAP Integration

Summary:

• Knowledge Base

• Real-Time Updates

• Customizable Functionality

• Search Functionality

• Indexing

• Visitor Tracking

• Third Party Integration

• Self-Service Features

• Self-Learning

• Multiple Format Support

FAQs:

Does this service offer multi-user capability (e.g. teams)?

• No.

Does this service integrate with any other apps?

• Integrations available: Salesforce Service Cloud, Salesforce Community Cloud, Google Analytics, Zendesk, SAP Hybris, Microsoft Dynamics CRM, Single Sign-On (SAML 2.0), Salesforce Sales Cloud, Facebook, Twitter, LinkedIn, Google+, Contextual Help, SAP Cloud for Customer.

Does this service offer guides, tutorials and or customer support?

• Support offered: Phone, Live Chat, Email, AQ/Knowledgebase, Video Tutorials / Webinar, On-Site.

Does this service offer an API?

• Yes, it offers API.

What are some applications this service is commonly used in tandem with?

• It is most commonly used in tandem with SAP and SalesForce.

What is this service generally used for?

• This service is used as a product knowledge management solution.

What platforms does this service support?

• This is a web-based application.

Who are the main user groups of this service?

• Main users of MindTouch are Large Enterprises, Mid Size Business, Public Administrations, and Small Business.

Publisher:

Other:

• SMEs
• Enterprises

• Web App