MindTouch offers an enterprise-grade, AI-powered knowledge management platform that includes functionality for customer self-service, agent assistance and departmental knowledge.
Designed for large organizations, MindTouch is highly scalable and reliable, providing unmatched content personalization to ensure contact center agents always have the answers they need.
Unlike other vendors, MindTouch content can also be made available directly to your customers through our knowledge portal or through Google searches, giving you a customer self-service tool to drive down contact center volumes and improve the customer experience. Onboard agents faster, close more cases, reduce call volume and reduce agent turnover, all by putting the answers customers and agents need right at their fingertips.
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Summary
Knowledge Base
Real-Time Updates
Customizable Functionality
Search Functionality
Indexing
Visitor Tracking
Third Party Integration
Self-Service Features
Self-Learning
Multiple Format Support
FAQs
Does this service offer multi-user capability (e.g. teams)?
No.
Does this service integrate with any other apps?
Integrations available: Salesforce Service Cloud, Salesforce Community Cloud, Google Analytics, Zendesk, SAP Hybris, Microsoft Dynamics CRM, Single Sign-On (SAML 2.0), Salesforce Sales Cloud, Facebook, Twitter, LinkedIn, Google+, Contextual Help, SAP Cloud for Customer.
Does this service offer guides, tutorials and or customer support?
Support offered: Phone, Live Chat, Email, AQ/Knowledgebase, Video Tutorials / Webinar, On-Site.
Does this service offer an API?
Yes, it offers API.
What are some applications this service is commonly used in tandem with?
It is most commonly used in tandem with SAP and SalesForce.
What is this service generally used for?
This service is used as a product knowledge management solution.
What platforms does this service support?
This is a web-based application.
Who are the main user groups of this service?
Main users of MindTouch are Large Enterprises, Mid Size Business, Public Administrations, and Small Business.
We have a small team of dedicated Customer Experience software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
view 1 more
