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About Milo

Milo is a mobile-first, private, cloud-based community engagement platform tailor-made to help businesses run their communities like never before. See 10x increase in community collaborations within a month of launch.

Members. Groups. Announcements. Meetups. Events. Posts. Polls. – get everything in one place and see your community thrive - all in less than a day and at a fraction of the cost of building it in-house.

Milo is like Slack, but designed for offline communities. Our customers see user retention that is as high as 70% at the end of 30 days and an average engagement of 10 mins a user a day, all with very little efforts from the community managers. We primarily cater to customers that keep community at the heart of their business and want to leverage the power of their community by enabling people-to-people interactions.

About eGain

eGain offers AI-powered solution used by leading organizations worldwide. It is a transformative customer service for supporting online customers and contact center agents. This service helps businesses engage, gain, and serve customers throughout various communication channels.

The suite consists of following modules: eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. The whole package ensures 360-degree customer feedback and reliable information that can improve customer interaction. This way, businesses can offer their customers the option of live chat with support agents.

eGain converts conventional call centers into knowledge-based multichannel customer interaction centers. There is also Artificial Intelligence-powered virtual assistant software, as a virtual agent providing help for website visitors. It is based on the natural language processing technology, that acts as a guide for customers. Finally, eGain Social is a tool that collects data from social media, analyzing visitors' queries and content acting as a single-sourced social publishing, and reputation management.

About Konviare

Konvaire is Muvi's notification management system which helps you create, edit, manage and send multichannel notifications from a single screen. Konvaire uses triggers to manage event-based notifications across multiple channels like SMS, Email, Whatsapp, etc. Konvaire is an instantly deployable solution, best suited for marketing, operations & customer service.

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Summary

  • Instantly discover members in your community who share the same interests or background

  • Easily search for members by name, location, college, company, profession, hometown etc.

  • Smart groups ensure you are automatically added to all the important groups that matter to you. Of course, you can create your own private groups and invite other members to join.

  • Anytime you have a question or need a recommendation or feel like sharing something with your community, just head to the feed and start interacting.

  • Use the Gallery to share all your beautiful moments with your community.

  • Free to meet? Just shake your phone and Milo will instantly connect you with others who are also free. Meet up and get to know others better!

  • Get a warm welcome from the community manager and the members as soon as you join.

Summary

  • Streamline and Automate Service Processes

  • Effectively Categorize Interactions

  • Monitor and Track Every Call

  • Integrate Multichannel Customer Communications

  • Complete Customer Information and Interaction History

  • A Common Knowledge Base

  • Intelligent Summarizing of Phone Calls.

  • Comprehensive Analytics

  • Fully integrated with other interaction channels

Summary

    No key features associated with this application.

FAQs

    No FAQs associated with this application.

FAQs

    Does this service offer an API?
  • Yes, it offers REST API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Videos, Customer Forums, Support Portal, Chat, Phone Support, Email Support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • eGain integrates with call center, business, content, and email systems.

  • Who are the main user groups of this service?
  • Main users of eGain are large companies aiming to provide timely, contextual, and consistent knowledge to consumers across digital & voice channels, touchpoints, as well as agents in contact centers for superior CX.

  • What is this service generally used for?
  • This service is generally used as a customer interaction software.

  • What platforms does this service support?
  • eGain is cloud-based, hosting, and on-site software.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Customers website or App

  • What platforms does this service support?
  • Email Marketing Tools

  • Does this service integrate with any other apps?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What is this service generally used for?
  • For sending Email, SMS & WhatsApp Notifications together from a single sreen

  • Who are the main user groups of this service?
  • Marketing Teams, Customer Engagement Teams, Support & Helpdesk

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
0

Vendor Information

Founded:
-
Based in:
Sunnyvale
Employees:
501-1000
Likes:
Followers:
2.62k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Milo
  • Personal
  • Startups
  • Agencies
  • Enterprises
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses eGain
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, German, French
Regional Restrictions:
No restrictions.

Other

Who uses Konviare
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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