Compare Milo vs Bazaarvoice vs eGain

Milo 2 Customer Engagement	Bazaarvoice 291 Customer Engagement	eGain 14 Customer Engagement
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Crozscore 64% what is this? User Happiness: 100% Press Buzz: 25%	Crozscore 89% what is this? User Happiness: 86% Press Buzz: 57% User Trend: interest falling	Crozscore 85% what is this? User Happiness: 77% Press Buzz: 49% User Trend: interest falling
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About Milo Milo is a mobile-first, private, cloud-based community engagement platform tailor-made to help businesses run their communities like never before. See 10x increase in community collaborations within a month of launch. Members. Groups. Announcements. Meetups. Events. Posts. Polls. – get everything in one place and see your community thrive - all in less than a day and at a fraction of the cost of building it in-house. Milo is like Slack, but designed for offline communities. Our customers see user retention that is as high as 70% at the end of 30 days and an average engagement of 10 mins a user a day, all with very little efforts from the community managers. We primarily cater to customers that keep community at the heart of their business and want to leverage the power of their community by enabling people-to-people interactions.	About Bazaarvoice With Bazaarvoice, users can discover and approach customers and offer them trusted contests. The main purpose of this solution is that retailers and big brands can acquire new clients by sharing customer-generated content. Bazaarvoice makes the most of its technology to obtain unique data and insights that are later used for targeting audience and personalizing ads. Content that is shared consists of reviews, ratings, videos, photos, and other experience-based material. If this content is adequately leveraged, it can be the basis for increasing sales and building brand loyalty. Retailers can send customers email messages so they can quickly reach their review submission page, or they can publish it on Google seller ratings. Other benefits of this program include awareness on the: online retail sales increase, in-store retail sales influence, customer insights, the success of new products, and more.	About eGain eGain offers AI-powered solution used by leading organizations worldwide. It is a transformative customer service for supporting online customers and contact center agents. This service helps businesses engage, gain, and serve customers throughout various communication channels. The suite consists of following modules: eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. The whole package ensures 360-degree customer feedback and reliable information that can improve customer interaction. This way, businesses can offer their customers the option of live chat with support agents. eGain converts conventional call centers into knowledge-based multichannel customer interaction centers. There is also Artificial Intelligence-powered virtual assistant software, as a virtual agent providing help for website visitors. It is based on the natural language processing technology, that acts as a guide for customers. Finally, eGain Social is a tool that collects data from social media, analyzing visitors' queries and content acting as a single-sourced social publishing, and reputation management.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score
Summary Instantly discover members in your community who share the same interests or background Easily search for members by name, location, college, company, profession, hometown etc. Smart groups ensure you are automatically added to all the important groups that matter to you. Of course, you can create your own private groups and invite other members to join. Anytime you have a question or need a recommendation or feel like sharing something with your community, just head to the feed and start interacting. Use the Gallery to share all your beautiful moments with your community. Free to meet? Just shake your phone and Milo will instantly connect you with others who are also free. Meet up and get to know others better! Get a warm welcome from the community manager and the members as soon as you join.	Summary Ratings and Reviews Questions and Answers Seller Ratings Moderation Fraud Detection and Protection ROI Measurement	Summary Streamline and Automate Service Processes Effectively Categorize Interactions Monitor and Track Every Call Integrate Multichannel Customer Communications Complete Customer Information and Interaction History A Common Knowledge Base Intelligent Summarizing of Phone Calls. Comprehensive Analytics Fully integrated with other interaction channels

FAQs No FAQs associated with this application.	FAQs Who are the main user groups of this service? Main users of Bazaarvoice are big brands and retail websites. What platforms does this service support? This is a web-based software. Does this service offer an API? Yes, it offers API. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with social media, analytics, and CRM applications. What is this service generally used for? This service is generally used to collect and publish authentic feedback from customers. Does this service integrate with any other apps? Bazaarvoice provides integration with Facebook, Twitter, Adobe Analytics, Google Analytics, Salesforce Commerce Cloud, Magento, IBM WebSphere Commerce, SAP. Does this service offer multi-user capability (e.g. teams)? No. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Live Support, Phone Support, Email Support, Account Manager.	FAQs Does this service offer an API? Yes, it offers REST API. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Videos, Customer Forums, Support Portal, Chat, Phone Support, Email Support. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? eGain integrates with call center, business, content, and email systems. Who are the main user groups of this service? Main users of eGain are large companies aiming to provide timely, contextual, and consistent knowledge to consumers across digital & voice channels, touchpoints, as well as agents in contact centers for superior CX. What is this service generally used for? This service is generally used as a customer interaction software. What platforms does this service support? eGain is cloud-based, hosting, and on-site software.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 0	Vendor Information Founded: - Based in: Austin Employees: 501-1000 Likes: Followers: 20.9k	Vendor Information Founded: - Based in: Sunnyvale Employees: 501-1000 Likes: Followers: 2.62k
Other Who uses Milo Personal Startups Agencies Enterprises Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Bazaarvoice SMEs Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses eGain Startups SMEs Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English, German, French Regional Restrictions: No restrictions.