Compare MicroHero Surveys vs ProProfs NPS vs Nicereply

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Crozscore:

53%
what is this?
26%
interest falling

Crozscore:

90%
what is this?
90%
53%
interest falling

Crozscore:

87%
what is this?
85%
39%
interest falling
MicroHero Surveys screenshot ProProfs NPS screenshot Nicereply screenshot view 4 more

Software Description:

MicroHero Surveys is an innovative mobile survey tool for business. There are two ways to use MicroHero: create and track surveys to send to your own list, or send questions to our consumer audience for instant answers. We've made it really easy for you to create surveys from your smartphone. In the board room, or on the go, our interface shows you exactly how your questions will look to your respondents. As responses stream in, watch your data come to life in the palm of your hand, and easily export it to an Excel spreadsheet if you want to dig deeper.It's time to bring surveys into the mobile future.

Software Description:

ProProfs Net Promoter Score (NPS) software is a powerful online tool that is used by global businesses to gauge the loyalty of different stakeholders (customers, employees, partners, brand associates etc), measure satisfaction level and their willingness to refer.

Organizations prefer ProProfs NPS Software to ask the ultimate question (“On a scale from 1 to 10, how likely are you to recommend our brand to a friend or colleague?”) that helps them to track promoters and detractors, producing a clear measure of an organization's performance via its stakeholders responses.

When you use ProProfs NPS software, you don’t have to spend hours to calculate and put your energy into a follow-up plan. The process is simple. Just use the sample survey question to find out if your stakeholders like your organization enough to recommend it, followed by a few follow-up survey questions that would help you gauge why people would recommend or would not recommend your company and you are done.

Whether you are a startup or an established business, building a trustworthy brand is challenging. As an easy to use, flexible & intuitive tool, ProProfs NPS software will help you gather real feedback from your stakeholders and improve your brand presence.

Software Description:

Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center. It is an easy-to-use customer service app that allows your customers to rate and comment on emails from you.
It allows to use the constant feedback on user's emails to focus on what is important – their customers. Allow employees to check how they are rated compared to their peers and identify your top support agents.
Nicereply’s rating system is both flexible and powerful, and offers easy integration into virtually any ticketing system.

Features:

Features:

  • Template Designer
  • Analytics
  • Data Visualization
  • Dashboard
  • Data Export
  • Data Import
  • Multi-User
  • Net Promoter Score

Features:

Summary:

    No key features associated with this application.

Summary:

  • No software installation needed.

  • Create professional surveys in minutes.

  • Use ready-to-use templates & question library.

  • No HTML skills required.

  • Customization and white labeling.

  • Safe & secure.

  • Allows social media sharing.

  • In-depth analytics, generate reports & track results.

  • Supports reports sharing with stakeholders.

  • Add videos, images and graphics & multi-device compatibility.

Summary:

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Pricing:

  • Credit card required: No
  • Consumer Opinion: $0.10 per question per respondent
    My List: Always free up to 100 respondents per survey
    9.99/month for unlimited surveys and respondents

Try any plan free for 7 days

Free
Included in plan:
  • Security Multilingual Surveys 24/7 Support

Pricing:

  • Credit card required: No
  • Starter: $19/month for 5 users.
    Pro: $49/month for 25 users.
    Business: $99/month for 75 users.
    Enterprise: price on request, more than 75 users.
    30-day trial period for any pricing plan.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support?
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

Publisher:

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
704
Followers:
1.67k

Other:

Who uses MicroHero Surveys
  • Startups
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ProProfs NPS
  • SMEs
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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