Compare Messente SMS API vs Knowlarity vs Freshcaller

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About Messente SMS API

Reach customers anywhere in the world with Messente's SMS API. With over 800 mobile network connections in over 190 countries, developers can deploy our API with a few lines of code, allowing businesses to send SMS messages to their customers.

  • Add utility APIs to your system, like our number lookup API and pricing API
  • Adaptive routing - smart routing algorithms find the fastest way to deliver SMS
  • Auto rerouting and re-sending
  • Two-way messaging with long codes or short codes
  • Omni-channel messaging - OTT platforms included in the same API

About Knowlarity

Knowlarity is a pioneer in automated voice technologies with an inexpensive hosted custom voice solution that organizations use to make personalized calls to lots of their customers in a day.
They offer four products: Superreceptionist, Smartivr, Superconference, and knowlus.
Knowlarity aims to bring cutting edge telephony and voice technologies to as many as possible entrepreneurs with access to telephones.

About Freshcaller

Freshcaller is a cloud PBX system using which you can purchase local and toll-free phone numbers in 40+ countries. You can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows you to provide a detailed set of options to your callers. The call queues in Freshcaller are powerful and enable you to make smart escalations based on your agent availability as well as business hour setting.

Businesses can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and speak to customers real-time. Your team will always engage in contextual conversations with your callers. Freshcaller allows you to forward your incoming calls to your mobile while you are on the move. Freshcaller is the ideal call center for startups and small teams.

Why Freshcaller?

  1. Absolutely Zero Hardware
    No need to invest heavily on phone hardware for your call center.

  2. Absurdly Easy Setup
    A web browser and working internet connection is enough to run your call center.

  3. Astonishingly Affordable Software
    Kick-start your journey with a pay-as-you-grow plan. Our success lies in your growth.

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • External Integrations
  • History/Version Control
  • Multi-User
  • Notifications
  • Scheduling
  • SMS

Features

  • 2-Factor Authentication
  • API
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • File Transfer
  • Multi-User
  • Notifications
  • Scheduling
  • Video
  • SMS
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Report & Compliance
  • Hardware Integration
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Interactive Voice Response
  • Audio Recording

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response

Summary

  • SMS API

  • Online dashboard

  • Global reach

  • Complete analytics

  • Adaptive routing

  • Support included

  • Two-way SMS messaging

  • Omni-channel messaging

  • SMS campaign tooks

  • Built to scale

Summary

  • Call Recording: This allows monitoring the quality of user's customer support or analyzing calls from customers and prospects.

  • Multi-Agent Access: Divides responsibility and allows executives to access their call logs even when you’re not available.

  • Notifications: Users can choose to get email alerts for calls that couldn’t be answered or even for new voicemails.

  • Outbound Calling: Every call made through toll-free number is recorded and synced with user's CRM.

  • SuperConference: It allows users to share their phone number and conference PIN with up to 9 other participants and create a secure conference call room.

  • Click-to-Call: Integrates the Click-to-Call button in user's email and ad campaigns to measure ROI.

Summary

  • Multi-level IVR to include all your departments/products/brands.

  • Smart Escalations to guide callers when your agents are busy/unavailable.

  • Call Masking to make your global team seem more local and closer to businesses.

  • Call Recording to analyze and improve your communication processes.

  • Business hour based routing to help regulate your work hours.

  • Call center software for startups and small teams.

  • Your professional cloud pbx system.

Pricing

  • Credit card required: No
  • Free: for 1 user
    Basic: $14.20/month for 2 users
    Advanced: $26/month for 4 users
    Premium: $52.90/month for 6 users
    Enterprise: Pricing on request.

Pricing

Trial

Free
Included in plan:
  • $3 Worth of Phone Credits
  • Purchase Numbers in 50+ Countries
  • All Call Center Operations During Free Trial

Sprout

$0.00
1 user(s) / month
Included in plan:
  • Purchase Unlimited Phone Numbers
  • Add Unlimited Agents
  • Make Unlimited Concurrent Calls
  • Pay Only for Phone Calls Made
  • $0 Agent Fees

Blossom

$19.00
1 user(s) / month
Included in plan:
  • IVR (Phone Trees)
  • Business Hour Based Routing
  • Voicemail
  • Call Recording
  • Standard Call Queues

Garden

$40.00
1 user(s) / month
Included in plan:
  • Smart Escalations
  • Call Monitoring
  • Call Barging
  • Call Conferencing
  • Warm Transfer

FAQs

    Does this service offer an API?
  • Yes.

  • What is this service generally used for?
    • Notifications
    • Transaction confirmations
    • PIN codes for 2FA
    • SMS marketing
    • Two-way messaging
    • A2P messaging
  • What are some applications this service is commonly used in tandem with?
  • Web applications and mobile applications.

  • Does this service integrate with any other apps?
  • Our SMS API integrates with any app.

  • What platforms does this service support?
  • Any platform is supported.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Who are the main user groups of this service?
    • Developers who build systems for businesses and brands
    • Product owners or product managers who need communications channels with customers
    • Marketing managers
  • Does this service offer guides, tutorials and or customer support?
  • Yes and support is included.

FAQs

    Who are the main user groups of this service?
  • Knowlarity loves working with enterprises and startups in emerging markets.

  • What is this service generally used for?
  • It is generally used for a cloud telephony.

  • What are some applications this service is commonly used in tandem with?
  • It is used in tandem with various CRM systems.

  • Does this service integrate with any other apps?
  • Knowlarity has an ability to integrate seamlessly with CRM applications, such as: FreshDesk, Salesforce, ZOHO, and Zendesk.

  • Does this service offer an API?
  • Their API is based on REST principles, so it’s very easy to write and test applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • It allows Multi-Agent Access.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: blog, knowledge base, phone support, and email support.

FAQs

    Who are the main user groups of this service?
  • Freshcaller is the call center software for startups and small teams. The intention is to help businesses/teams set-up and run a powerful call center without spending a lot of time and money. Freshcaller is ideal for phone teams of size 1- 30. We believe that the teams and businesses from the following sectors will benefit the most from using Freshcaller: Retail/E-commerce, B2B, Logistics & Transportation, Business Services, Software / Information Technology, Education, Leisure/Hospitality, Food & Beverages, Energy, and Governmental / Non-profit organizations.

  • What is this service generally used for?
  • This service is used for enabling phone for businesses to handle their sales, support, finance, admin or general business operations.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used with Helpdesk, Servicedesk, CRM's as well as ATS solutions.

  • Does this service offer an API?
  • No - we are currently not offering an API.

  • Does this service offer guides, tutorials and or customer support?
  • We have created numerous solution articles in our support portal and update our knowledge base quite frequently. We also provide phone, email and chat support during the weekdays and email support over the weekends.

  • Does this service integrate with any other apps?
  • Freshdesk, one of the world's most loved helpdesk solutions uses Freshcaller to help its customers launch and maintain their phone operations. Freshcaller comes as an inbuilt phone channel inside Freshdesk. Freshcaller - being a phone application - can be used in a variety of businesses who need phones to conduct their sales and support operations.

  • What platforms does this service support?
  • All you need is Chrome browser and a working internet connection.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Freshcaller allows you to create teams who can then be configured to handle a particular set of calls based on the various call center scenarios.

Vendor Information

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Followers:
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Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other

Who uses Messente SMS API
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Languages:
English
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.

Other

Who uses Freshcaller
  • Freelance
  • Startups
  • SMEs
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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