Compare MerlinOne vs CoSchedule vs Freshservice

About MerlinOne

MerlinOne supplies a user friendly keypad DAM platform that is presented as a hosted solution. The system helps organizations to manage several multimedia objects, precise search tools, create a fantastic drag and drop workflows, and import RAW camera files into a fast and easy way. It has an advanced speech to the text searching feature that permits companies to search both sound and video documents by spoken words. This decreases the manual search time thus improving efficiency with which companies organize media data.

In addition, the platform comes with a social media content exportation functionality that, when combined with the Adobe integration makes it simpler to upload videos, text, and images straight into Twitter, Facebook, and YouTube. Furthermore, the easier and simpler configuration of the DAM system provides companies with the freedom to access the content of any internet browser both internationally and locally. The capacity to manage both print and web file formats makes this system very convenient for businesses operating in the paper publishing and media industry. This ensures that digital assets are moved rapidly and more systematically to partners, the media and the production team, other affiliates and outside to the worldwide media channels. For a business with millions of consumers, multiple marketing and advertising departments, and individuals based throughout the world, you can successfully manage all the brand and marketing content in one centralized place.

About CoSchedule

CoSchedule is the only way to organize your marketing in one place. As a family of agile marketing products, CoSchedule serves more than 5,000+ customers worldwide, helping marketers stay focused, deliver projects on time, and keep marketing teams happy. As one of the top 10 marketing software providers on the Inc. 5000 list and recognized in Gartner’s 2019 Magic Quadrant for Content Marketing Platforms, CoSchedule is the fastest-growing solution for mid-market and enterprise companies seeking a unified marketing platform.

CoSchedule helps marketers complete more work, deliver projects on time, and prove their marketing value to stakeholders.

About Freshservice

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Features

• Dashboard
• Document Comparison
• File Sharing
• File Transfer
• Multi-User
• File Format Conversion

Features

• A/B Testing
• API
• Audience Targeting
• Brand Management
• Calendar Management
• Conversion Tracking
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• Marketing Automation
• Multi-User
• Notifications
• Scheduling
• Social-Media Integration

Features

• 2-Factor Authentication
• Analytics
• Anti-Virus
• API
• Batch Permissions & Access
• Chat
• Contact Management
• CRM Integration
• Customer Management
• Data Export
• Data Import
• Email Integration
• External Integrations
• Multi-User
• Notifications
• Password & Access Management
• Project Management
• Organization Management
• Malware Protection
• SAP Integration
• Bug Tracking
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

• Digital Asset Management software made to help enterprises share and track photos, videos, audio files, and PDFs.

Summary

No key features associated with this application.

Summary

• Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

• Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

• Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

• Knowledge Base: Quick answers to all frequent queries.

• Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

• Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

• Contract Management: Easy to manage IT contracts with Freshservice.

Pricing

Pricing

• Starting from: $19.00/month
• Credit card required: No

• Blossom: $19/agent/month, billed annually.
  Garden: $49/agent/month, billed annually.
  Estate: $79/agent/month, billed annually.
  Forest: $99/agent, billed annually.

FAQs

Does this service offer multi-user capability (e.g. teams)?

• Yes, MerlinOne can be used to share and collaborate with other team members.

What is this service generally used for?

• MerlinOne is a powerful digital asset management. MerlinOne allows you to efficiently share and track media such as photos, audio files, videos, and PDFs.

Who are the main user groups of this service?
• • Small Business
  • Large Enterprises
  • Medium Business
Does this service offer guides, tutorials and or customer support?

• Yes, MerlinOne offers guides, tutorials, and 24/7 live customer support.

Does this service offer an API?

• Yes.

FAQs

No FAQs associated with this application.

FAQs

Who are the main user groups of this service?

• The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

What is this service generally used for?

• Freshservice is used as a cloud-based ITIL service desk solution.

What platforms does this service support?

• Online & native mobile apps.

Does this service integrate with any other apps?

• Freshservice ServiceDesk integrates with the following applications:
  LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

Does this service offer an API?

• Freshservice ServiceDesk has an API available for use.

What are some applications this service is commonly used in tandem with?

• It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

Does this service offer guides, tutorials and or customer support?

• It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Vendor Information

Vendor Information

Vendor Information

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Windows
• Macintosh

Other

• Personal
• Startups
• Agencies
• Enterprises

• Web App

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android