Compare Mercanto vs Reply.ai vs SnatchBot

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91%
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Software Description:

Mercanto provides a new class of 1:1 CRM merchandising that makes marketing way more effective and engaging for consumers (which increases their conversion rate). We work with retailers, e-commerce, and travel brands to help them monetize their CRM activities more effectively.

Mercanto’s machine learning engine automatically learns a consumer’s interests in real-time, and serves the most relevant, engaging messaging for each individual. This automated intelligence is what truly drives increases in engagement and conversion rates. Furthermore, it's as easy to integrate as Google Analytics.

Using a combination of natural language processing and learning-to-rank algorithms, Mercanto helps companies send individually relevant emails that sell.

Software Description:

Reply.ai is an enterprise level bot building and management platform that makes business to consumer communication less inconvenient. We facilitative business to consumer communication at scale, allowing businesses to optimize and grow conversations with their customers across channels, markets, and languages, all while maintaining the highest security standards.

We work with NIKE, Starbucks, KIA, Prudential, Ad Council, Hilton, and others.

Software Description:

SnatchBot offers an innovative platform designed to streamline business workflows and communications with a single message-based interface. SnatchBot’s omnichannel platform lets users specify the channels through which they’d like to connect.

The company’s tools support the entire lifecycle of a bot, from developing and testing to deploying, publishing, hosting, tracking, and monitoring. The platform provides robust administrative features and enterprise-grade security that comply with all regulatory mandates.

SnatchBot’s Builder Platform enables businesses to publish chatbots to mobile devices, web apps, and chat services such as Facebook Messenger, SnatchApp (SnatchBot’s proprietary messaging app), Skype, WeChat, Line, Viber, Telegram Messenger, Twilio SMS, and others.

SnatchBot Store is a marketplace fully integrated with SnatchBot's comprehensive bot-building platform that provides ready-for-use templates for a wide variety of chatbot use cases, including but not limited to customer service, banking, travel and tourism, and e-commerce.

SnatchBot Store is comprised of two parts: Bot templates and Bot directory. In the Bot template section, enterprises can access customizable, task-specific, and pre-built bots in a variety of areas and sectors. Users can simply choose a template that fits their needs and begin using their bot immediately. The bot directory includes established bots which can be added to your preferred channels with a single click.

Features:

Features:

  • Multi-User
  • Notifications
  • External Integrations
  • Customer Management
  • Contact Management
  • Dashboard
  • Analytics

Features:

Summary:

    No key features associated with this application.

Summary:

  • Enterprise chatbot platform

  • Reduce your customer support volume with chat automation

  • Communicate with your customers at scale on messaging

Summary:

    No key features associated with this application.

FAQs:

    Does this service offer an API?
  • Yes, Mercanto offers an API as well as other integration options.

  • What is this service generally used for?
  • Relevance pays. Mercanto uses ‘Spotify-style’ Artificial Intelligence to understand your products and each shopper’s personal tastes and their intent, based on their real-time and/or historical activity. It combines its understanding of the products and your shoppers to deliver new, better-performing campaigns.

    Spotify-style personalization enables you to deliver individualized content that relates directly to each consumer’s tastes, and achieve a revenue uplift of 30-70%.

  • Who are the main user groups of this service?
  • To build long-term engagement and revenues, it’s essential for e-commerce and travel brands to make email experiences fresh and relevant.

    Mercanto is an AI personalization engine for your existing ESP that empowers retailers and e-commerce brands to create fresh, relevant, and cohesive email experiences.

  • Does this service offer guides, tutorials and or customer support?
  • Mercanto’s Client Services team helps brands establish highly effective strategies around AI email personalization, with quantifiable approaches across people, processes, and technology. Through a holistic technology and services approach, Mercanto enables marketers to deliver a measurable boost to revenues and engagement through deeper email personalization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. When inviting a colleague to collaborate in the Mercanto platform, you’ll want to make sure you give them the appropriate access:

    • Standard Users – get access to all tabs and features except the ability to add/edit team members under Settings > Team and make changes under Settings > Advanced. This is the most common role for anyone who is not the administrator.
    • Super User – is the supreme being. Has access to everything. This should probably be just one person, though an additional Super User as a failsafe also works.

    To create a user:

    • Navigate to Settings > Team > Invite
    • Add the user’s email and select their role.

    Edit team member details or remove them:

    • If you want to edit the email ID of a team member or if you want to delete a team member altogether, navigate to the ‘Team’ page after clicking on Settings from the top right-hand button on the dashboard.
  • What are some applications this service is commonly used in tandem with?
  • Mercanto integrates with Emarsys, Sendgrid, MailChimp, and all the leading email providers.

FAQs:

    No FAQs associated with this application.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • SnatchBot’s Builder Platform enables businesses to publish chatbots to mobile devices, web apps, and chat services such as Facebook Messenger, SnatchApp (SnatchBot’s proprietary messaging app), Skype, WeChat, Line, Viber, Telegram Messenger, Twilio SMS, and others.

  • What platforms does this service support?
  • SnatchBot’s Builder Platform enables businesses to publish chatbots to mobile devices, web apps, and chat services such as Facebook Messenger, SnatchApp (SnatchBot’s proprietary messaging app), Skype, WeChat, Line, Viber, Telegram Messenger, Twilio SMS, and others.

  • Does this service integrate with any other apps?
  • Yes, it does.

  • Who are the main user groups of this service?
  • B2B & B2C across 12 sectors: E-commerce, Customer Service, IT, Brands, Healthcare, Education, Government, Banking, Hospitality, IoT, Airline and Insurance.

  • What is this service generally used for?
  • Improve productivity and reduce costs while Increasing Customer Engagement and Customer Experience.

  • Does this service offer an API?
  • Yes, it does.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Our website includes a detailed documentation page and tutorials. We also provide free support.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:
141

Publisher:

Founded:
-
Based in:
New York
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
HERZLIA PITUACH
Employees:
51-200
Likes:
Followers:

Other:

Who uses Mercanto
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Reply.ai
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses SnatchBot
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Chinese, Spanish, German, French, English, Hebrew
Regional Restrictions:
No restrictions.
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