Compare Memeni vs Natero vs eGain

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Crozscore:

60%
what is this?
80%
31%
interest falling

Crozscore:

84%
what is this?
80%
31%
interest rising

Crozscore:

82%
what is this?
76%
39%
interest falling
Memeni screenshot view 3 more Natero screenshot view 2 more eGain screenshot view 4 more

Software Description:

Memeni is a web-based community engagement software that integrates with user's existing website and social media profiles. It produces personalized brand experience by creating targeted social community.

It provides business owners with valuable information about their customers, such as trends, thoughts, and behavior, which is of vital importance for creating personalized campaigns. Memeni achieves these results with powerful engagement tools, like videos, events, networking, gamification, voting, and social sharing.

Trough this platform, the community can share their thoughts, ideas, and become a part of the brand experience. They can even encourage and engage a broader audience, and act like brand ambassadors.

Memeni also offers email templates, newsletters, notifications, and listings.

Software Description:

Natero helps SaaS businesses place actionable insights directly in the hands of Customer Success managers. Natero's combination of predictive analytics and business rules enable Customer Success teams to increase customer retention and identify accounts that are ripe for expansion.

  • Proactive Alerts - Predict which customers are likely to churn, convert, or expand their business with you.
  • Health Scoring - Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.
  • Work Management - Use Workflows, Tasks, and Playbooks to drive Customer Success processes.
  • Targeted Emails - Engage the right customers with timely and relevant email messages.
  • Business Intelligence - Analyze all of your customer data in one place to uncover new insights and growing trends.

Software Description:

eGain offers AI-powered solution used by leading organizations worldwide. It is a transformative customer service for supporting online customers and contact center agents. This service helps businesses engage, gain, and serve customers throughout various communication channels.

The suite consists of following modules: eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. The whole package ensures 360-degree customer feedback and reliable information that can improve customer interaction. This way, businesses can offer their customers the option of live chat with support agents.

eGain converts conventional call centers into knowledge-based multichannel customer interaction centers. There is also Artificial Intelligence-powered virtual assistant software, as a virtual agent providing help for website visitors. It is based on the natural language processing technology, that acts as a guide for customers. Finally, eGain Social is a tool that collects data from social media, analyzing visitors' queries and content acting as a single-sourced social publishing, and reputation management.

Features:

  • Marketing Automation
  • Social-Media Integration
  • Brand Management
  • Dashboard
  • External Integrations
  • Social Media Monitoring
  • Audience Targeting
  • Notifications

Features:

  • Analytics
  • Task Scheduling/Tracking
  • Contact Management
  • Email Integration
  • Customer Management
  • External Integrations
  • Dashboard
  • Multi-User
  • Notifications
  • Data Import
  • Data Visualization
  • Data Export
  • API

Features:

  • Email Integration
  • Net Promoter Score
  • Multi-User
  • Notifications
  • API
  • External Integrations
  • Customer Management
  • Chat
  • Call Tracking
  • Click-to-Dial

Summary:

  • Community Management

  • Content Moderation

  • Social Media Management

  • Content Sharing

  • Discussion Board

  • Post Event Information

  • Activity Feed

  • Post Coupons & Promotions

  • Custom Tagging System

  • Engagement Analytics

Summary:

  • Predict which customers are likely to churn, convert, or expand their business with you.

  • Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.

  • Use Workflows, Tasks, and Playbooks to drive your Customer Success processes.

  • Engage the right customers with timely and relevant email messages.

  • Analyze all of your customer data in one place to uncover new insights and growing trends.

  • See critical SaaS metrics like MRR, churn, CLV, customer adoption, and much more.

Summary:

  • Streamline and Automate Service Processes

  • Effectively Categorize Interactions

  • Monitor and Track Every Call

  • Integrate Multichannel Customer Communications

  • Complete Customer Information and Interaction History

  • A Common Knowledge Base

  • Intelligent Summarizing of Phone Calls.

  • Comprehensive Analytics

  • Fully integrated with other interaction channels

FAQs:

    What platforms does this service support?
  • Memeni is a web-based platform.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Phone, Live Support, Email Support.

  • Who are the main user groups of this service?
  • Main users of Memeni are Networking Groups, Brands, Non-Profit Organizations, Retail, College & Pro Sports.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with social media platforms.

  • What is this service generally used for?
  • This service is used for online community engagement.

  • Does this service integrate with any other apps?
  • Integrations: Zapier, Social media platforms.

  • Does this service offer an API?
  • No.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What is this service generally used for?
  • Preventing churn and proactively managing the customer lifecycle.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce or similar CRM.
    Zendesk or similar support ticketing.
    Stripe or similar subscription billing.
    AskNicely or similiar NPS survey systems.

  • Who are the main user groups of this service?
  • Customer Success Teams in B2B SaaS organizations.

  • Does this service integrate with any other apps?
  • Integrates with a variety of CRM, Support Ticketing, Billing, Interaction, and NPS systems. See the Natero website for an up-to-date list of the latest third-party integrations.

  • Does this service offer an API?
  • Yes, account and event REST APIs are available.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

FAQs:

    Does this service offer an API?
  • Yes, it offers REST API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Videos, Customer Forums, Support Portal, Chat, Phone Support, Email Support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • eGain integrates with call center, business, content, and email systems.

  • Who are the main user groups of this service?
  • Main users of eGain are large companies aiming to provide timely, contextual, and consistent knowledge to consumers across digital & voice channels, touchpoints, as well as agents in contact centers for superior CX.

  • What is this service generally used for?
  • This service is generally used as a customer interaction software.

  • What platforms does this service support?
  • eGain is cloud-based, hosting, and on-site software.

Publisher:

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Publisher:

Founded:
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Based in:
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Publisher:

Founded:
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Based in:
Sunnyvale
Employees:
501-1000
Likes:
1.23k
Followers:
2.56k

Other:

Who uses Memeni
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, English, Hebrew
Regional Restrictions:
No restrictions.

Other:

Who uses Natero
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses eGain
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
German, French, English
Regional Restrictions:
No restrictions.
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