Compare Medallia vs Qualtrics Customer Experience vs GoReact

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Crozscore:

86%
what is this?
46%
interest falling

Crozscore:

89%
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85%
58%
no significant changes

Crozscore:

79%
what is this?
34%
interest rising
Medallia screenshot view 5 more Qualtrics Customer Experience screenshot GoReact screenshot

Software Description:

Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.

Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.

Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.

Software Description:

Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!

Software Description:

When you’re learning a new skill, watching yourself on video helps you learn faster. For decades sports teams have used video for skill improvement. It’s a scientifically proven approach—but outside of sports, the options are just awful.

Not anymore. GoReact is game film for everyone else. It’s cloud-based video software for feedback, grading and critique of student speeches, presentations and performances. GoReact allows educators to put their performance-based skills training on steroids. It’s the perfect platform for 1:1 video coaching and assessment at scale.

Why is this a big deal? Research shows that combining video with feedback is THE formula for rapid skill development. Educators in disciplines like communication, language training, and performing arts know this—but the options previously available were embarrassing!

Educators are trying to use YouTube, or SD cards and paper forms, or USB drives and Word documents. They put in crazy hours trying to make their DIY solutions work. Or worse, they “drop out” of their preferred teaching method and do something less effective.

With GoReact instructors can affordably teach more students in way less time, and the students develop skills far faster than previous options allowed—all using equipment they already have.

Features:

  • Analytics
  • Notifications
  • API
  • External Integrations
  • Data Export
  • Data Import
  • Data Visualization
  • Dashboard
  • Review Monitoring
  • Net Promoter Score

Features:

  • Third-Party Plugins/Add-Ons
  • Data Export
  • Email Integration
  • Contact Management
  • External Integrations
  • Analytics
  • Net Promoter Score
  • Dashboard
  • Data Import
  • Data Visualization
  • Notifications
  • Multi-User
  • API
  • Customer Management

Features:

  • Analytics
  • Third-Party Plugins/Add-Ons
  • External Integrations
  • Multi-User

Summary:

  • Data Collection

  • Data Integration

  • Mobile Feedback

  • Dashboarding

  • Benchmarking

  • Push Reporting

  • Customer Recovery

  • Interactive Analytics

  • Text Analytics

  • Goal setting

Summary:

    No key features associated with this application.

Summary:

  • cloud-based video software for providing time-coded feedback, grading and critique of speeches, presentations, lessons and performances.

Pricing:

  • Credit card required: N/A
  • Contact for pricing.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.

  • What platforms does this service support?
  • This is a web-based software with Android and iOS native apps offered.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service integrate with any other apps?
  • Integrations: Compete Club Management, Slack, Marketo, G Suite.

  • Does this service offer an API?
  • Yes, it offers RESTful APIs.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Training, Email Support, Phone Support.

  • Who are the main user groups of this service?
  • Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.

FAQs:

    Who are the main user groups of this service?
  • Qualtrics Customer Experience is primarily used by market researchers, customer service leaders and CX executives.

  • Does this service offer guides, tutorials and or customer support?
  • Yes we offer 24/7 customer support over the phone as well as chat and email support during business hours.

    We also have a entire support site to offer detailed guides to our features.

  • What platforms does this service support?
  • Qualtrics Customer Experience is primarily used to monitor, respond, and improve the customer journey and incorporate feedback and recommendations into business decisions.

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
    • Salesforce
    • Marketo
    • Tableau
    • Adobe Analytics
    • Slack

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
San Mateo
Employees:
1001-5000
Likes:
4.47k
Followers:
9.55k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
38.1k
Followers:
35.2k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Medallia
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Qualtrics Customer Experience
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Italian, English, Spanish, Japanese, Portuguese, Irish, French, German
Regional Restrictions:
No restrictions.

Other:

Who uses GoReact
  • Freelance
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German
Regional Restrictions:
No restrictions.
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