Compare Max Feedback vs Boldchat vs CheckMarket

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Crozscore:

89%
what is this?
100%
51%
no significant changes

Crozscore:

82%
what is this?
90%
38%
interest rising
Max Feedback screenshot view 3 more Boldchat screenshot view 4 more CheckMarket screenshot view 3 more

Software Description:

Max Feedback is an online review platform designed to simplify the process for businesses to get and maintain online reviews on popular review sites. Our system seamlessly integrates with sites like Yelp, Google, and Facebook, and automates review requests.

Businesses can add one or more locations to the platform and begin requesting and collecting reviews from customers immediately. If a customer provides positive feedback, the Max Feedback system automatically sends a follow-up message asking the customer to review the business on the selected review sites. If a customer provides negative feedback, the appropriate contact at the business is immediately notified so that he or she can take action to remedy the situation.

Businesses can choose between two platform options, the online dashboard only or the online dashboard with the addition of a custom Max Feedback tablet. The tablet option is ideal for businesses who serve customers in a brick and mortar location, as the tablet can be displayed in-store to collect customer contact information at the point of service.

Max Feedback is designed to be very easy to use and enables business owners to request and manage reviews from multiple review sites through one central dashboard. This platform helps businesses capture customer feedback, get people talking about their business online, gain more reviews, and, ultimately, turn their customers into online ambassadors for their business.

Customers using both platform options can try the software for free during a 30-day trial.

Software Description:

BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.

Software Description:

Over 10,000 users in more than 150 countries use our enterprise survey tool to conduct beautiful surveys and act on the results. Since 2002 our clients appreciate our free 24/7 support and advanced enterprise features such as multilingual surveys, notifications, automations, security roles, use of own domain, unlimited users, etc.

Our online survey tool provides everything you need to quickly and securely create, distribute and analyze online surveys. We take care of the technical aspect such as hosting, backups, security and capacity, so you can focus on the results and the actions that flow from them.

Turn your questions into business decisions.

You can build a survey from scratch or use one of the survey templates created by our research experts. You can also leave it to us, because our professional services team focuses on what works: best practices, the methodologies, technologies, and processes that lead to actionable insights. We offer a wide range of services; everything from scripting, panels and design, to custom reporting and paper survey projects.

Features:

  • Notifications
  • Dashboard
  • Third-Party Plugins/Add-Ons
  • Email Integration

Features:

  • API
  • Chat

Features:

  • Dashboard
  • Notifications
  • API
  • Email Integration
  • Data Export
  • Data Visualization
  • External Integrations
  • Multi-User

Summary:

  • Easy to use dashboard to get and maintain online reviews.

  • Custom Max Feedback devices for use in-store.

Summary:

  • Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.

  • Customer Support Tools: Follow Visitor Browsing; Searchable Canned Messages; Chat/Visitor History; Supervisor Tools; SLA Reporting; Predictive Canned Messaging.

  • Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.

  • Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.

  • Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.

  • Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.

Summary:

  • Unlimited users & user rights

  • Use of own domain

  • Free unlimited support 365 days a year

  • Automatic notifications

  • Free survey templates (including Net Promoter Score & Customer Effort Score)

  • Wide range of professional services

  • Exports for SPSS, Excel, Powerpoint & Word

  • Advanced security features

30 Day Trial

Free
Included in plan:
  • Custom dashboard or device options.

Online Dashboard

$99.99
1 user(s) / month
Included in plan:
  • Custom dashboard only

Online Dashboard + Tablet

$129.99
1 user(s) / month
Included in plan:
  • Tablet is one-time cost of $149

Pricing:

  • Credit card required: N/A
  • Pro: $599 agent/year.
    Premier: Pricing on request.
    Enterprise: Pricing on request.

Per survey

$49.00
no subscription
Included in plan:
  • Unlimited questions
  • Unlimited support
  • Unlimited users
  • 1,000 emails
  • 250 responses
  • All tool features

Starter

$995.00
unlimited user(s) / year
Included in plan:
  • Unlimited surveys
  • Unlimited support
  • 25,000 emails
  • 5,000 responses
  • Use own domain
  • All tool features

Pro

$1,995.00
unlimited user(s) / year

Premium

$4,995.00
unlimited user(s) / year

Enterprise

$9,995.00
unlimited user(s) / year

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes

  • What is this service generally used for?
  • Getting and maintaining online reviews

  • Who are the main user groups of this service?
  • Business owners

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • They offer Free Premium 24/7 Support.

  • What is this service generally used for?
  • It is generally used as a live communication software.

  • What platforms does this service support?
  • The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,

  • Does this service offer an API?
  • BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)

  • Who are the main user groups of this service?
  • The main users of this service are webstores.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • We've got an extensive help center on our website and we offer free support via email or phone in English, Dutch and French.

  • Does this service integrate with any other apps?
  • Our survey tool integrates with Salesforce, Zendesk, Slack, Zapier and most social media (Facebook, Twitter, LinkedIn, WhatsApp).

  • What is this service generally used for?
  • Customers use our survey tool for various types of research. Here are some examples: Net Promoter Score, customer satisfaction, employee engagement, 360° feedback, website evaluation, ...

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, this feature is included in all pricing plans.

  • Does this service offer an API?
  • Yes, we have an API that allows for tight integration with your internal systems, so that you can automate your research.

Publisher:

Founded:
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Employees:
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Likes:
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Publisher:

Founded:
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Based in:
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Employees:
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Likes:
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Publisher:

Founded:
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Based in:
Turnhout
Employees:
11-50
Likes:
Followers:

Other:

Who uses Max Feedback
  • Personal
  • Agencies
Desktop Platforms:
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses CheckMarket
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
Dutch, French, English
Regional Restrictions:
No restrictions.
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