Compare MaritzCX vs Medallia vs SiteCore

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Crozscore:

81%
what is this?
67%
36%
no significant changes

Crozscore:

90%
what is this?
90%
46%
no significant changes

Crozscore:

82%
what is this?
37%
no significant changes
MaritzCX screenshot view 3 more Medallia screenshot view 5 more  SiteCore screenshot view 3 more

Software Description:

Nowadays, businesses need more than scores and reports to reach their customer experience (CX) goals. MaritzCX is taking aim at just this problem providing the platform that captures millions of survey records.

This solution offers smarter approach to the CX giving organizations the ability to see, act, and sense every individual customer. The MaritzCX Platform relies on big data empowering technology behind CX solution. This makes it possible to collect the big amount of data from various feedback sources in the minimum amount of time.

Customer experience data are converted into the cohesive source of valuable information available for further strategic studies and analysis. The platform also offers robust dashboards and reporting as the starting point for a deeper insight into the business cycle as well as learning how customers' feedback correlates with the broader market benchmarks.

Software Description:

Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.

Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.

Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.

Software Description:

SiteCore is a cloud-based integrated customer experience and web content management platform developed for both marketing professionals and IT teams. It enables them to find a fast and simple way to customize, maintain, and integrate their websites.

This solution takes significant place on CMS applications market, delivering the effective solution for creating blogs, wikis, polls. Users can manage all kinds of content, and get control over consistent customers' experience on all of their B2C websites. The platform's best feature is the localization and regionalization that is set by the user.

SiteCore brings a whole new way how brands interact with customers, mainly by personalizing customers’ interactions with their brand. That means that all data sourced from website visits, social media, mobile devices, and finally from purchases is collected.

When it comes to pricing, it is based on the number of Sitecore server installations and simultaneous users.

Features:

  • Analytics
  • Net Promoter Score
  • Customer Management
  • External Integrations
  • Notifications
  • Data Import
  • API
  • Data Export
  • Template Designer
  • Forecasting
  • Data Visualization
  • Dashboard

Features:

  • Analytics
  • Notifications
  • API
  • External Integrations
  • Data Export
  • Data Import
  • Data Visualization
  • Dashboard
  • Review Monitoring
  • Net Promoter Score

Features:

  • Scheduling
  • Notifications
  • Data Visualization
  • Data Export
  • Data Import
  • External Integrations
  • API
  • Dashboard
  • Brand Management
  • Marketing Automation
  • A/B Testing

Summary:

  • Surveys & Data Collection

  • Text Analysis

  • Dashboards & Reporting

  • CX Strategy & Design

  • Vertical Expertise

  • Mistery Shopping

  • Predictive Analytics

  • Social CX

  • Advance Analytics

  • Customer Email Summaries

Summary:

  • Data Collection

  • Data Integration

  • Mobile Feedback

  • Dashboarding

  • Benchmarking

  • Push Reporting

  • Customer Recovery

  • Interactive Analytics

  • Text Analytics

  • Goal setting

Summary:

  • Sitecore Experience Profile™

  • Web experience mangement

  • Mobile experience management

  • Content and product management

  • Cross channel data analysis

  • Digital asset management

  • App experience management

  • Social experience

  • Commerce experience

  • Email experience

FAQs:

    Who are the main user groups of this service?
  • Main users of MaritzCX are large and very large enterprise companies.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Phone Support, Email Support, Knowledge Base.

  • What is this service generally used for?
  • This service is generally used for customer experience management.

  • What platforms does this service support?
  • MaritzCX is a web-based platform with Android and iOS native apps offered.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Sales Cloud, Microsoft Dynamics, Marketo, Oracle Sales Cloud, Tableau.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.

  • What platforms does this service support?
  • This is a web-based software with Android and iOS native apps offered.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service integrate with any other apps?
  • Integrations: Compete Club Management, Slack, Marketo, G Suite.

  • Does this service offer an API?
  • Yes, it offers RESTful APIs.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Training, Email Support, Phone Support.

  • Who are the main user groups of this service?
  • Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.

FAQs:

    Does this service integrate with any other apps?
  • Integrations: Microsoft Dynamics CRM, Widen, Widen Collective, SharePoint, Canto Digital Asset Mgmt, SharpSpring, Webdam, Bynder, Asset Bank, Third Light, QBank DAM, AnswerRocket, Kapost, Curata, Wedia, SnapApp, MediaBeacon, Siteimprove, SyncForce, Smartling, Stackla, Aprimo Digital Asset Management, and Digizuite™ DAM.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with Microsoft Azure.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What platforms does this service support?
  • Deployments: Cloud, on-premises, or hybrid.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Support Portal.

  • What is this service generally used for?
  • This service is generally used for web content management (WCM).

  • Who are the main user groups of this service?
  • Users of SiteCore are SMEs and large enterprises.

  • Does this service offer an API?
  • No.

Publisher:

Founded:
-
Based in:
South Jordan
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
San Mateo
Employees:
1001-5000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses MaritzCX
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
German, English
Regional Restrictions:
No restrictions.

Other:

Who uses Medallia
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses SiteCore
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
German, Chinese, Swedish, Japanese, Danish, French, English, Dutch, Spanish
Regional Restrictions:
No restrictions.
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