Compare ManageEngine vs ClickDesk vs Subiz Live Chat

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84%
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75%
49%
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83%
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76%
42%
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Crozscore:

81%
what is this?
74%
41%
interest rising
ManageEngine screenshot view 5 more ClickDesk screenshot view 5 more Subiz Live Chat screenshot view 4 more

Software Description:

ManageEngine ServiceDesk Plus is cloud-based, or on-premises ITIL ready version Help Desk software, with numerous features. It integrates ticketing, asset tracking, service catalog, contract management, and knowledge base in one handy platform.

Thanks to its capability, this service helps IT support teams deliver premium service to its users at minimal cost. Furthermore, the Standard Edition is free for both the on-premise and on-demand use.

It also offers many codeless customizations and integrations with a vast number of IT management apps, helping organizations to boosts their IT sector's reputation among satisfied clients.

Software Description:

ClickDesk is an integrated helpdesk, live chat, and social media platform. It enables live voice and video chat directly in the browser, along with Android mobile app.

This software is a cloud-based solution, featuring agent-client chat, similar to popular IM application, like Skype or Google Talk. It is used by about 100,000 clients, helping them engage with the customer base, and increase sales results. Main features of ClickDesk are live chat, voice, video, web analytics, help desk, social media integration.

ClickDesk’s chat invitations engage visitors on behalf of the agents. When clients answer proactive chats, they are connected with agents. Besides, there is inbuilt helpdesk solution to manage offline conversations and email messages.

Software Description:

Subiz offers an excellent customer-communication solution to solve a wide set of customer pain points.
By chatting directly with visitors, it helps business users provide direct assistance and receive feedback in real-time. All of these customer-interactions run through a chat widget integrated into any website, while visitors are browsing the web page.
Subiz combines all of the most powerful, yet simplest features into a Live Chat solution in order to improve customer service.

Features:

  • SAP Integration
  • Dashboard
  • Scheduling
  • Customer Management
  • Notifications
  • Data Visualization
  • External Integrations
  • Contact Management
  • Email Integration
  • API

Features:

  • Chat
  • Dashboard
  • Notifications
  • Google Apps Integration
  • Data Import
  • Contact Management
  • Third-Party Plugins/Add-Ons
  • External Integrations
  • API
  • Multi-User

Features:

  • Analytics
  • Audience Targeting
  • Chat
  • Dashboard
  • Notifications
  • Scheduling

Summary:

  • Flexible ticket management

  • Multiple channel support

  • Solid Knowledge Base

  • Self Service Portal with password security

  • Service Level Agreements

  • Flexible out-of-the-box integrations with 3rd party apps

  • Easy & effective asset management

  • Multi language support coupled with smooth API integration

  • Effective incident and problem management

  • Modifiable help desk system

Summary:

  • Lite Email Helpdesk

  • Voice Chat

  • Social Toolbar

  • IM Integration - Google Talk and Skype

  • Complete Information About Visitors

  • Multiple Agents and Departments

  • Transfer Chats and Tickets

  • Convert Offline Chats to Tickets

  • Fully Featured Reporting System

  • Canned Responses

Summary:

  • Stay in touch with visitors on the go with IM chat app on mobile device

  • Understand website visitor and provide direct support at the right time

  • Customize chat widget to make your website more professional

  • Use Trigger to proactively engage with visitors based on defined rules

  • Store visitor information and chat histories in secure servers for easy archiving

  • Advanced analytics and reports on operator activity using integrated Google Analytics

Standard

Free
Included in plan:
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional

$395.00
1 user(s) / year
Included in plan:
  • Help desk management
  • IT asset discovery
  • Software asset management
  • Asset inventory reports
  • Purchase & contracts management

Enterprise

$995.00
1 user(s) / year
Included in plan:
  • Incident management
  • Problem management
  • Change management
  • IT project management
  • Service catalog
  • Asset management
  • CMDB (Available only on premises)

Free

Free
Included in plan:
  • Free For 10 Users
  • 30 Chats
  • Handle 25 Tickets
  • Audio Calling
  • Localization of Chat Widget
  • Customize Basic Settings

Lite

$14.99
Monthly Subscription
Included in plan:
  • Unlimited Chats
  • Widget Customization
  • Chat Transfer & Groups
  • 99.5% Uptime & SSL Security

Pro

$24.99
Montly Subscription
Included in plan:
  • Chat Conferencing
  • CRM Integration and API
  • Video Chat
  • Post Chat Survey
  • Reports and History
  • 99.95 % Uptime & SSL Security

Enterprise

$39.99
Monthly Subscription
Included in plan:
  • Queuing
  • White Label
  • Unlimited Domains
  • Widget Custom CSS
  • Analytics
  • Dedicated Account Manager

Pricing:

  • Credit card required: N/A
  • Standard Package: from $9.59/agent/month.

    Advanced Package: from $16.8/agent/month

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • FAQs, Forum, Online Support, Phone Support, Documentation, Webinars.

  • Does this service offer an API?
  • They offer an API available for use.

  • Does this service integrate with any other apps?
  • It integrates with:

    NetFlow, NCM, Oracle, SAP, Websphere, Desktop Central, OpManager, Advanced Analytics, ADManager Plus, ADSelf Service Plus, Zoho Reports, and others.

  • What platforms does this service support?
  • Cloud, On-Premise, Android, iOS, Windows

  • What are some applications this service is commonly used in tandem with?
  • It is used in tandem with IT management apps.

  • What is this service generally used for?
  • This service is used as a help desk and asset management system.

  • Who are the main user groups of this service?
  • Main users are IT teams, helpdesk administrators, and service desk managers in Large Enterprises and SMEs.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • There is multi-user capabilty offered.

  • What are some applications this service is commonly used in tandem with?
  • This service is most frequently used in tandem with social media and CRM applications.

  • What is this service generally used for?
  • ClickDesk is used as helpdesk and live chat solution.

  • Does this service offer an API?
  • Yes, ClickDesk offers an API.

  • Does this service integrate with any other apps?
  • Integrations available: WordPress, Joomla, Shopify, PrestaShop, CS Cart, Bigcommerce, OpenCart, osCommerce, Magento, Google Apps, Wix, UnbounceNew, Tumblr, Weebly, MODX, Webs, Capsule CRM, Zendesk, Zoho CRM, Facebook, Twitter, Agile CRM, Salesforce, Sugar, Freshbooks, InfusionSoft.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Online Support, Phone Support, Video Tutorials.

  • What platforms does this service support?
  • This is a web-based software, with Android mobile app.

  • Who are the main user groups of this service?
  • Main users of this service are SMEs and large enterprises.

FAQs:

    Who are the main user groups of this service?
  • Sales and customer service team of any online business

  • What is this service generally used for?
  • Proactively chat with website visitors, provide direct support and receive feedback

  • What platforms does this service support?
  • Website and IM client app

  • What are some applications this service is commonly used in tandem with?
  • For windows: Pidgin, Trillian.

    For Mac: Adium, iChat, Messages.

    For Android: Trillian, IM+, BeeJive, Xabber.

    For iOS: Trillian.

    For Web-Based: Trillian.im, Subiz Dashboard.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Subiz can offer unlimited number of agents for your sales and customer service team

  • Does this service offer guides, tutorials and or customer support?
  • Yes. You will receive installation and get started guides after registering your account. Besides, many tips about live chat and customer service are shared on Subiz Blog. Otherwise, if you meet any difficulty using Subiz, chat with our support hero at Subiz.com

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
1.22k
Followers:
3.57k

Publisher:

Founded:
-
Based in:
-
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
2013
Based in:
-
Employees:
11-50
Likes:
Followers:

Other:

Who uses ManageEngine
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, Arabic, Chinese, Danish, Dutch, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.

Other:

Who uses ClickDesk
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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