Compare ManageEngine ServiceDesk Plus vs Sitecore vs Waitwhile

ManageEngine ServiceDesk Plus 874 Customer Experience	Sitecore 12 Customer Experience	Waitwhile 42 Customer Experience
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Crozscore 89% what is this? User Happiness: 88% Press Buzz: 55%	Crozscore 91% what is this? User Happiness: 94% Press Buzz: 52% User Trend: interest falling	Crozscore 94% what is this? User Happiness: 98% Press Buzz: 47% User Trend: interest falling
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About ManageEngine ServiceDesk Plus ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.	About Sitecore SiteCore is a cloud-based integrated customer experience and web content management platform developed for both marketing professionals and IT teams. It enables them to find a fast and simple way to customize, maintain, and integrate their websites. This solution takes significant place on CMS applications market, delivering the effective solution for creating blogs, wikis, polls. Users can manage all kinds of content, and get control over consistent customers' experience on all of their B2C websites. The platform's best feature is the localization and regionalization that is set by the user. SiteCore brings a whole new way how brands interact with customers, mainly by personalizing customers’ interactions with their brand. That means that all data sourced from website visits, social media, mobile devices, and finally from purchases is collected. When it comes to pricing, it is based on the number of Sitecore server installations and simultaneous users.	About Waitwhile Waitwhile solves all aspects of queuing - from letting guests check in online, showing wait times, and keeping everyone informed via SMS and email. Plus, it comes with a powerful API to integrate with. Forever free to use for 100 guests per month. Features include: Easy to use waitlist - Manage your waitlist on any device, even without WiFi. Smart messaging - Keep customers informed about their place in line via SMS and emails. Check-in kiosk - Let customers sign up for your waitlist - online or in your store. TV screen waitlist - Show your waitlist on the big screen to keep everyone informed. Customer insights - Capture all your customer visits automatically. Send a campaign to frequent visitors or re-engage old ones. Online scheduling - Let customers schedule bookings and sync appointments with waitlist automatically. Wait time & analytics - Get accurate wait times and learn about your visit trends to improve your operations. API and integrations - Build with our flexible API or use ready-made integrations with 1000+ services.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score
Summary No key features associated with this application.	Summary Sitecore Experience Profile™ Web experience mangement Mobile experience management Content and product management Cross channel data analysis Digital asset management App experience management Social experience Commerce experience Email experience	Summary No key features associated with this application.
		Pricing Free Free Included in plan: Up to 100 waitlisted guest parties per month Upgrade to another plan anytime Customizable SMS and email alerts Waitlist modified to your needs Assign staff and services Smart wait time estimation Public waitlist and Check-in Station Customer CRM Analytics and Statistics Real-time updates Starter $59.00 1 user(s) / month Included in plan: Up to 1k waitlisted guest parties per month Everything in free Multiple waitlists and locations Bookings and scheduling Add team members Add your logo and design Email and chat support 1:1 help to get started Business $159.00 1 user(s) / month Included in plan: Up to 10k waitlisted guest parties per month Everything in starter Export customer data Phone support Daily backups Whitelabel branding Enterprise 1 user(s) / month Included in plan: Infinite guests Everything in business More support Product training Tailor-made features Audit logs Data anonymization Service level agreement (SLA)
FAQs No FAQs associated with this application.	FAQs Does this service integrate with any other apps? Integrations: Microsoft Dynamics CRM, Widen, Widen Collective, SharePoint, Canto Digital Asset Mgmt, SharpSpring, Webdam, Bynder, Asset Bank, Third Light, QBank DAM, AnswerRocket, Kapost, Curata, Wedia, SnapApp, MediaBeacon, Siteimprove, SyncForce, Smartling, Stackla, Aprimo Digital Asset Management, and Digizuite™ DAM. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with Microsoft Azure. Does this service offer multi-user capability (e.g. teams)? No. What platforms does this service support? Deployments: Cloud, on-premises, or hybrid. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Online Support, Phone Support, Support Portal. What is this service generally used for? This service is generally used for web content management (WCM). Who are the main user groups of this service? Users of SiteCore are SMEs and large enterprises. Does this service offer an API? No.	FAQs Does this service integrate with any other apps? 1000+ apps including Salesforce, Slack, Google Sheets, MailChimp, Square and SurveyMonkey. Who are the main user groups of this service? App Automotive Bar & Nightclub Beauty salon Cafe Doctor & Hospital Entertainment Events Hair & Barber Training & Gym Housing & Lodging IT Service Logistics Rentals Restaurant School & University Spa & Massage Store & Retail Does this service offer an API? Yes. Does this service offer guides, tutorials and or customer support? Yes. What platforms does this service support? Web, iOS and Android. Does this service offer multi-user capability (e.g. teams)? Yes. What is this service generally used for? Whether you're a restaurant, beauty salon, retailer or event organizer, Waitwhile gives you a smart and simple waitlist with customizable SMS alerts. It's about time to make your customers happier and your business run smoother. What are some applications this service is commonly used in tandem with? Salesforce, Slack, and Square.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 20.9k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 177
Other Who uses ManageEngine ServiceDesk Plus Personal Startups SMEs Enterprises Desktop Platforms: Windows Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.	Other Who uses Sitecore SMEs Enterprises Desktop Platforms: Web App Languages: English, Spanish, Danish, German, Dutch, French, Swedish, Japanese, Chinese Regional Restrictions: No restrictions.	Other Who uses Waitwhile Startups SMEs Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Languages: English Regional Restrictions: Can be localized to every language.