Compare ManageEngine ServiceDesk Plus vs FullStory vs Waitwhile

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ManageEngine ServiceDesk Plus screenshot FullStory screenshot Waitwhile screenshot view 3 more

About ManageEngine ServiceDesk Plus

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.

About FullStory

FullStory’s digital experience platform empowers businesses to continuously improve the digital customer experience across sites and apps.

At the core of FullStory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes.

With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.

About Waitwhile

Waitwhile solves all aspects of queuing - from letting guests check in online, showing wait times, and keeping everyone informed via SMS and email. Plus, it comes with a powerful API to integrate with. Forever free to use for 100 guests per month.

Features include:

  • Easy to use waitlist - Manage your waitlist on any device, even without WiFi.
  • Smart messaging - Keep customers informed about their place in line via SMS and emails.
  • Check-in kiosk - Let customers sign up for your waitlist - online or in your store.
  • TV screen waitlist - Show your waitlist on the big screen to keep everyone informed.
  • Customer insights - Capture all your customer visits automatically. Send a campaign to frequent visitors or re-engage old ones.
  • Online scheduling - Let customers schedule bookings and sync appointments with waitlist automatically.
  • Wait time & analytics - Get accurate wait times and learn about your visit trends to improve your operations.
  • API and integrations - Build with our flexible API or use ready-made integrations with 1000+ services.

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Summary

    No key features associated with this application.

Summary

  • Capture Everything

  • Fast & Intuitive

  • Smart Frustration Detection

  • Modern Frameworks

  • Go Live

  • Click Maps

  • Inspect Mode

  • Share Segments, Notes, & More

  • Integrate With Your Favorite Apps

Summary

    No key features associated with this application.

Pricing

Free

Free
Included in plan:
  • 1,000 Monthly Sessions
  • 1 Month Retention
  • 3 User Seats
  • Session Playback
  • Omnisearch
  • Searchies
  • Identify API
  • Custom User Attributes
  • Rage Clicks
  • Dead Clicks
  • Integrations
  • Fullstory TV
  • Session Sharing

FullStory for Business


Annual Platform Fee
Included in plan:
  • 100,000 sessions
  • 20 User Seats
  • Inspect Mode
  • Click Maps
  • Domain, IP, Geography & User Agent Blocking
  • Error Clicks
  • Javascript Console
  • Go Live
  • Reflection API
  • Export User CSV

Pricing

Free

Free
Included in plan:
  • Up to 100 waitlisted guest parties per month
  • Upgrade to another plan anytime
  • Customizable SMS and email alerts
  • Waitlist modified to your needs
  • Assign staff and services
  • Smart wait time estimation
  • Public waitlist and Check-in Station
  • Customer CRM
  • Analytics and Statistics
  • Real-time updates

Starter

$59.00
1 user(s) / month
Included in plan:
  • Up to 1k waitlisted guest parties per month
  • Everything in free
  • Multiple waitlists and locations
  • Bookings and scheduling
  • Add team members
  • Add your logo and design
  • Email and chat support
  • 1:1 help to get started

Business

$159.00
1 user(s) / month
Included in plan:
  • Up to 10k waitlisted guest parties per month
  • Everything in starter
  • Export customer data
  • Phone support
  • Daily backups
  • Whitelabel branding

Enterprise


1 user(s) / month
Included in plan:
  • Infinite guests
  • Everything in business
  • More support
  • Product training
  • Tailor-made features
  • Audit logs
  • Data anonymization
  • Service level agreement (SLA)

FAQs

    No FAQs associated with this application.

FAQs

    What are some applications this service is commonly used in tandem with?
  • FullStory is commonly paired with user's current support system or error monitoring tools.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is a multi-user capacity offered.

  • Who are the main user groups of this service?
  • FullStory's main users are support agents amd product teams in SMEs and large enterprises.

  • Does this service integrate with any other apps?
  • Integrations: Bugsnag, Desk.com, Google Analytics Universal, Google Tag Manager (GTM), HelpScout, HipChat, Intercom, JIRA, Mixpanel, Olark, Salesforce Service Cloud & Sales Cloud, Segment, Slack, Trello, UserVoice, Zendesk, BigCommerce, Magento, Optimizely, Shopify, Squarespace, Unbounce, WordPress, WooCommerce.

  • What is this service generally used for?
  • This service is used to capture all customer experience data in one platform.

  • What platforms does this service support?
  • FullStory is a web-based software.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Help Center, FAQs, Knowledge Base.

  • Does this service offer an API?
  • FullStory offers JavaScript API, as well as some secure server APIs.

FAQs

    Does this service integrate with any other apps?
  • 1000+ apps including Salesforce, Slack, Google Sheets, MailChimp, Square and SurveyMonkey.

  • Who are the main user groups of this service?
    • App
    • Automotive
    • Bar & Nightclub
    • Beauty salon
    • Cafe
    • Doctor & Hospital
    • Entertainment
    • Events
    • Hair & Barber
    • Training & Gym
    • Housing & Lodging
    • IT Service
    • Logistics
    • Rentals
    • Restaurant
    • School & University
    • Spa & Massage
    • Store & Retail
  • Does this service offer an API?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • Web, iOS and Android.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What is this service generally used for?
  • Whether you're a restaurant, beauty salon, retailer or event organizer, Waitwhile gives you a smart and simple waitlist with customizable SMS alerts. It's about time to make your customers happier and your business run smoother.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Slack, and Square.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
4.95k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
177

Other

Who uses ManageEngine ServiceDesk Plus
  • Personal
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses FullStory
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Waitwhile
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
Can be localized to every language.
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