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About MindTouch
MindTouch offers an enterprise-grade, AI-powered knowledge management platform that includes functionality for customer self-service, agent assistance and departmental knowledge.
Designed for large organizations, MindTouch is highly scalable and reliable, providing unmatched content personalization to ensure contact center agents always have the answers they need.
Unlike other vendors, MindTouch content can also be made available directly to your customers through our knowledge portal or through Google searches, giving you a customer self-service tool to drive down contact center volumes and improve the customer experience. Onboard agents faster, close more cases, reduce call volume and reduce agent turnover, all by putting the answers customers and agents need right at their fingertips.
About Waitwhile
Waitwhile solves all aspects of queuing - from letting guests check in online, showing wait times, and keeping everyone informed via SMS and email. Plus, it comes with a powerful API to integrate with. Forever free to use for 100 guests per month.
Features include:
Easy to use waitlist - Manage your waitlist on any device, even without WiFi.
Smart messaging - Keep customers informed about their place in line via SMS and emails.
Check-in kiosk - Let customers sign up for your waitlist - online or in your store.
TV screen waitlist - Show your waitlist on the big screen to keep everyone informed.
Customer insights - Capture all your customer visits automatically. Send a campaign to frequent visitors or re-engage old ones.
Online scheduling - Let customers schedule bookings and sync appointments with waitlist automatically.
Wait time & analytics - Get accurate wait times and learn about your visit trends to improve your operations.
API and integrations - Build with our flexible API or use ready-made integrations with 1000+ services.
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Summary
No key features associated with this application.
Summary
Knowledge Base
Real-Time Updates
Customizable Functionality
Search Functionality
Indexing
Visitor Tracking
Third Party Integration
Self-Service Features
Self-Learning
Multiple Format Support
Summary
No key features associated with this application.
Pricing
Free
Free
Included in plan:
Up to 100 waitlisted guest parties per month
Upgrade to another plan anytime
Customizable SMS and email alerts
Waitlist modified to your needs
Assign staff and services
Smart wait time estimation
Public waitlist and Check-in Station
Customer CRM
Analytics and Statistics
Real-time updates
Starter
$59.00
1 user(s) / month
Included in plan:
Up to 1k waitlisted guest parties per month
Everything in free
Multiple waitlists and locations
Bookings and scheduling
Add team members
Add your logo and design
Email and chat support
1:1 help to get started
Business
$159.00
1 user(s) / month
Included in plan:
Up to 10k waitlisted guest parties per month
Everything in starter
Export customer data
Phone support
Daily backups
Whitelabel branding
Enterprise
1 user(s) / month
Included in plan:
Infinite guests
Everything in business
More support
Product training
Tailor-made features
Audit logs
Data anonymization
Service level agreement (SLA)
FAQs
No FAQs associated with this application.
FAQs
Does this service offer multi-user capability (e.g. teams)?
No.
Does this service integrate with any other apps?
Integrations available: Salesforce Service Cloud, Salesforce Community Cloud, Google Analytics, Zendesk, SAP Hybris, Microsoft Dynamics CRM, Single Sign-On (SAML 2.0), Salesforce Sales Cloud, Facebook, Twitter, LinkedIn, Google+, Contextual Help, SAP Cloud for Customer.
Does this service offer guides, tutorials and or customer support?
Support offered: Phone, Live Chat, Email, AQ/Knowledgebase, Video Tutorials / Webinar, On-Site.
Does this service offer an API?
Yes, it offers API.
What are some applications this service is commonly used in tandem with?
It is most commonly used in tandem with SAP and SalesForce.
What is this service generally used for?
This service is used as a product knowledge management solution.
What platforms does this service support?
This is a web-based application.
Who are the main user groups of this service?
Main users of MindTouch are Large Enterprises, Mid Size Business, Public Administrations, and Small Business.
FAQs
Does this service integrate with any other apps?
1000+ apps including Salesforce, Slack, Google Sheets, MailChimp, Square and SurveyMonkey.
Who are the main user groups of this service?
App
Automotive
Bar & Nightclub
Beauty salon
Cafe
Doctor & Hospital
Entertainment
Events
Hair & Barber
Training & Gym
Housing & Lodging
IT Service
Logistics
Rentals
Restaurant
School & University
Spa & Massage
Store & Retail
Does this service offer an API?
Yes.
Does this service offer guides, tutorials and or customer support?
Yes.
What platforms does this service support?
Web, iOS and Android.
Does this service offer multi-user capability (e.g. teams)?
Yes.
What is this service generally used for?
Whether you're a restaurant, beauty salon, retailer or event organizer, Waitwhile gives you a smart and simple waitlist with customizable SMS alerts. It's about time to make your customers happier and your business run smoother.
What are some applications this service is commonly used in tandem with?
We have a small team of dedicated Customer Experience software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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