Compare ManageEngine ServiceDesk Plus vs MindTouch vs Userpilot

ManageEngine ServiceDesk Plus 229 Customer Experience	MindTouch 53 Customer Experience	Userpilot 86 Customer Experience
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Crozscore 87% what is this? User Happiness: 84% Press Buzz: 55%	Crozscore 86% what is this? User Happiness: 82% Press Buzz: 50% User Trend: interest falling	Crozscore 92% what is this? User Happiness: 94% Press Buzz: 49% User Trend: interest falling
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About ManageEngine ServiceDesk Plus ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.	About MindTouch MindTouch offers an enterprise-grade, AI-powered knowledge management platform that includes functionality for customer self-service, agent assistance and departmental knowledge. Designed for large organizations, MindTouch is highly scalable and reliable, providing unmatched content personalization to ensure contact center agents always have the answers they need. Unlike other vendors, MindTouch content can also be made available directly to your customers through our knowledge portal or through Google searches, giving you a customer self-service tool to drive down contact center volumes and improve the customer experience. Onboard agents faster, close more cases, reduce call volume and reduce agent turnover, all by putting the answers customers and agents need right at their fingertips.	About Userpilot Userpilot helps product, UX and customer success teams increase user adoption through behavior driven product experiences. Build beautiful, personalized and highly customizable experiences on top of your product to pave the way to Aha! Quickly improve onboarding for new signups, trigger interactive tips when it's relevant and help users understand the value, all without writing any code. Userpilot also helps you Increase user retention, and stimulate feature discovery as your product evolves. It's a digital adoption platform to make your onboarding, adoption, and retention of the user easier without coding. Following are the features: Product tours/Walk-Through Analytics Training Cross Browser Support Segmentation Center Multi-Language Support Design Customization Screen Size Optimization User Management Feedback Management Customer Engagement User Onboarding (Tooltips, checklists, driven actions, modals, and hotspots)
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score
Summary No key features associated with this application.	Summary Knowledge Base Real-Time Updates Customizable Functionality Search Functionality Indexing Visitor Tracking Third Party Integration Self-Service Features Self-Learning Multiple Format Support	Summary No key features associated with this application.
		Pricing Standard $149.00 0-2500 MAUs Included in plan: Onboarding flows, checklists, tooltips and modals Standard + $299.00 2500-10,000 MAUs Included in plan: Onboarding flows, checklists, tooltips and modals Support + Success
FAQs No FAQs associated with this application.	FAQs Does this service offer multi-user capability (e.g. teams)? No. Does this service integrate with any other apps? Integrations available: Salesforce Service Cloud, Salesforce Community Cloud, Google Analytics, Zendesk, SAP Hybris, Microsoft Dynamics CRM, Single Sign-On (SAML 2.0), Salesforce Sales Cloud, Facebook, Twitter, LinkedIn, Google+, Contextual Help, SAP Cloud for Customer. Does this service offer guides, tutorials and or customer support? Support offered: Phone, Live Chat, Email, AQ/Knowledgebase, Video Tutorials / Webinar, On-Site. Does this service offer an API? Yes, it offers API. What are some applications this service is commonly used in tandem with? It is most commonly used in tandem with SAP and SalesForce. What is this service generally used for? This service is used as a product knowledge management solution. What platforms does this service support? This is a web-based application. Who are the main user groups of this service? Main users of MindTouch are Large Enterprises, Mid Size Business, Public Administrations, and Small Business.	FAQs No FAQs associated with this application.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: San Diego Employees: 51-200 Likes: Followers: 5.79k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 694
Other Who uses ManageEngine ServiceDesk Plus Personal Startups SMEs Enterprises Desktop Platforms: Windows Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.	Other Who uses MindTouch SMEs Enterprises Desktop Platforms: Web App Languages: English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish Regional Restrictions: No restrictions.	Other Who uses Userpilot SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English, German, Spanish, Italian, Russian, Hebrew, Arabic, Chinese, Japanese Regional Restrictions: No restrictions.