Compare ManageEngine ServiceDesk Plus vs MindTouch vs LifeRay

ManageEngine ServiceDesk Plus 230 Customer Experience	MindTouch 53 Customer Experience	LifeRay 1 Customer Experience
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Crozscore 87% what is this? User Happiness: 84% Press Buzz: 55%	Crozscore 86% what is this? User Happiness: 82% Press Buzz: 50% User Trend: interest falling	Crozscore 87% what is this? User Happiness: 70% Press Buzz: 54% User Trend: interest rising
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About ManageEngine ServiceDesk Plus ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.	About MindTouch MindTouch offers an enterprise-grade, AI-powered knowledge management platform that includes functionality for customer self-service, agent assistance and departmental knowledge. Designed for large organizations, MindTouch is highly scalable and reliable, providing unmatched content personalization to ensure contact center agents always have the answers they need. Unlike other vendors, MindTouch content can also be made available directly to your customers through our knowledge portal or through Google searches, giving you a customer self-service tool to drive down contact center volumes and improve the customer experience. Onboard agents faster, close more cases, reduce call volume and reduce agent turnover, all by putting the answers customers and agents need right at their fingertips.	About LifeRay Liferay helps companies build and connect targeted digital experiences across web, mobile, social, and in-store. Users can make the most of its technology to arrange personalized customer experiences and to support a deeper understanding their audience. This is an out-of-the-box solution, mainly for its open-source portal framework, flexibility, and ability to integrate with users' existing backend systems. LifeRay has its own marketplace, where developers can contribute their ideas to the community. When it comes to deployment, there are cloud-based, installed, and virtual server environment options available. The main features that make this platform stand out are experience and business models that can be created on the same platform, the whole customer journey unification, and connection of all user's audiences. All this makes LifeRay one of the best Enterprise-Ready Portal Solutions on market.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score
Summary No key features associated with this application.	Summary Knowledge Base Real-Time Updates Customizable Functionality Search Functionality Indexing Visitor Tracking Third Party Integration Self-Service Features Self-Learning Multiple Format Support	Summary Approval Process Control Has featureAudience Targeting Audit Blogs Categories & Tags Has featureDocuments & Media Library Forums/Message Boards Geolocation Inline Image Editor Responsive Themes

FAQs No FAQs associated with this application.	FAQs Does this service offer multi-user capability (e.g. teams)? No. Does this service integrate with any other apps? Integrations available: Salesforce Service Cloud, Salesforce Community Cloud, Google Analytics, Zendesk, SAP Hybris, Microsoft Dynamics CRM, Single Sign-On (SAML 2.0), Salesforce Sales Cloud, Facebook, Twitter, LinkedIn, Google+, Contextual Help, SAP Cloud for Customer. Does this service offer guides, tutorials and or customer support? Support offered: Phone, Live Chat, Email, AQ/Knowledgebase, Video Tutorials / Webinar, On-Site. Does this service offer an API? Yes, it offers API. What are some applications this service is commonly used in tandem with? It is most commonly used in tandem with SAP and SalesForce. What is this service generally used for? This service is used as a product knowledge management solution. What platforms does this service support? This is a web-based application. Who are the main user groups of this service? Main users of MindTouch are Large Enterprises, Mid Size Business, Public Administrations, and Small Business.	FAQs Who are the main user groups of this service? Main users of LifeRay are enterprise-level organizations. What platforms does this service support? Deployments: cloud-based, installed-Windows, installed-Mac. Does this service integrate with any other apps? LifeRay integrates with CRM, ERP, and social media platforms. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service offer an API? Yes, it offers API. Does this service offer guides, tutorials and or customer support? Support: Community, 24-Hour Phone Support. What is this service generally used for? This is a Digital Experience Platform.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: San Diego Employees: 51-200 Likes: Followers: 5.79k	Vendor Information Founded: - Based in: Diamond Bar Employees: 501-1000 Likes: Followers: 9.85k
Other Who uses ManageEngine ServiceDesk Plus Personal Startups SMEs Enterprises Desktop Platforms: Windows Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.	Other Who uses MindTouch SMEs Enterprises Desktop Platforms: Web App Languages: English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish Regional Restrictions: No restrictions.	Other Who uses LifeRay SMEs Enterprises Desktop Platforms: Web App Languages: English, German, Spanish, French, Italian, Portuguese, Chinese, Japanese Regional Restrictions: No restrictions.