Compare ManageEngine ServiceDesk Plus vs InMoment vs LifeRay

ManageEngine ServiceDesk Plus 885 Customer Experience	InMoment 319 Customer Experience	LifeRay 1 Customer Experience
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Crozscore 89% what is this? User Happiness: 88% Press Buzz: 55%	Crozscore 93% what is this? User Happiness: 94% Press Buzz: 52% User Trend: no significant changes	Crozscore 87% what is this? User Happiness: 70% Press Buzz: 54% User Trend: interest rising
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About ManageEngine ServiceDesk Plus ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.	About InMoment Nowadays, businesses need more than scores and reports to reach their customer experience (CX) goals. InMoment is taking aim at just this problem providing the platform that captures millions of survey records. This solution offers smarter approach to the CX giving organizations the ability to see, act, and sense every individual customer. The InMoment Platform relies on big data empowering technology behind CX solution. This makes it possible to collect the big amount of data from various feedback sources in the minimum amount of time. Customer experience data are converted into the cohesive source of valuable information available for further strategic studies and analysis. The platform also offers robust dashboards and reporting as the starting point for a deeper insight into the business cycle as well as learning how customers' feedback correlates with the broader market benchmarks.	About LifeRay Liferay helps companies build and connect targeted digital experiences across web, mobile, social, and in-store. Users can make the most of its technology to arrange personalized customer experiences and to support a deeper understanding their audience. This is an out-of-the-box solution, mainly for its open-source portal framework, flexibility, and ability to integrate with users' existing backend systems. LifeRay has its own marketplace, where developers can contribute their ideas to the community. When it comes to deployment, there are cloud-based, installed, and virtual server environment options available. The main features that make this platform stand out are experience and business models that can be created on the same platform, the whole customer journey unification, and connection of all user's audiences. All this makes LifeRay one of the best Enterprise-Ready Portal Solutions on market.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score
Summary No key features associated with this application.	Summary Surveys & Data Collection Text Analysis Dashboards & Reporting CX Strategy & Design Vertical Expertise Mistery Shopping Predictive Analytics Social CX Advance Analytics Customer Email Summaries	Summary Approval Process Control Has featureAudience Targeting Audit Blogs Categories & Tags Has featureDocuments & Media Library Forums/Message Boards Geolocation Inline Image Editor Responsive Themes

FAQs No FAQs associated with this application.	FAQs What are some applications this service is commonly used in tandem with? It is commonly used in tandem with CRM applications. Does this service offer guides, tutorials and or customer support? Support: Online Support, Phone Support, Email Support, Knowledge Base. What is this service generally used for? This service is generally used for customer experience management. Does this service integrate with any other apps? Integrations: Salesforce Sales Cloud, Microsoft Dynamics, Marketo, Oracle Sales Cloud, Tableau. Does this service offer multi-user capability (e.g. teams)? No. Does this service offer an API? Yes, it offers REST API. Who are the main user groups of this service? Main users of InMoment are large and very large enterprise companies. What platforms does this service support? InMoment is a web-based platform with Android and iOS native apps offered.	FAQs What is this service generally used for? This is a Digital Experience Platform. Does this service offer guides, tutorials and or customer support? Support: Community, 24-Hour Phone Support. Does this service offer an API? Yes, it offers API. Does this service offer multi-user capability (e.g. teams)? Yes. What platforms does this service support? Deployments: cloud-based, installed-Windows, installed-Mac. Who are the main user groups of this service? Main users of LifeRay are enterprise-level organizations. Does this service integrate with any other apps? LifeRay integrates with CRM, ERP, and social media platforms.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: South Jordan Employees: 51-200 Likes: Followers:	Vendor Information Founded: - Based in: Diamond Bar Employees: 501-1000 Likes: Followers: 9.85k
Other Who uses ManageEngine ServiceDesk Plus Personal Startups SMEs Enterprises Desktop Platforms: Windows Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.	Other Who uses InMoment Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, German Regional Restrictions: No restrictions.	Other Who uses LifeRay SMEs Enterprises Desktop Platforms: Web App Languages: English, German, Spanish, French, Italian, Portuguese, Chinese, Japanese Regional Restrictions: No restrictions.