ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.
About Fullstory
Fullstory’s digital experience platform empowers businesses to continuously improve the digital customer experience across sites and apps.
At the core of Fullstory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. Fullstory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes.
With Fullstory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love. 1. Fullstory’s digital experience platform empowers businesses to continuously improve the digital customer experience across sites and apps.
At the core of Fullstory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. Fullstory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes.
With Fullstory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.
About UserTesting
UserTesting enables anyone to see, hear, and talk to their customers, remotely over video, as they engage with digital experiences (websites, apps, messaging, etc.) or physical products and services. This immediately actionable video feedback allows decision makers to understand what AND why customers, prospects, or competitors think, feel, say, do things the way they do - far better than traditional surveys or analytics alone.
Decision making with greater customer empathy and confidence allows you to create better experiences that deliver better business results and customers who keep coming back happy.
It is used by designers, researchers, marketers, product teams, and more, by small, medium, and large organizations around the world, including the majority of the top brands such as Google, Amazon, Apple, Microsoft, Procter & Gamble, PayPal, CNN, WordPress, Adobe, Facebook, Twitter, and more.
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Summary
No key features associated with this application.
Summary
Capture Everything
Fast & Intuitive
Smart Frustration Detection
Modern Frameworks
Go Live
Click Maps
Inspect Mode
Share Segments, Notes, & More
Integrate With Your Favorite Apps
Summary
Same day video interviews
Longitudinal tests
A/B test variations
Landing pages
Moderated and unmoderated studies
Competitive benchmarking
Concept and Prototype testing
Mobile validation
Online/offline customer journeys and ethnographics
Marketing campaign creative and message testing
Pricing
Free
Free
Included in plan:
1,000 Monthly Sessions
1 Month Retention
3 User Seats
Session Playback
Omnisearch
Searchies
Identify API
Custom User Attributes
Rage Clicks
Dead Clicks
Integrations
Fullstory TV
Session Sharing
Fullstory for Business
Annual Platform Fee
Included in plan:
100,000 sessions
20 User Seats
Inspect Mode
Click Maps
Domain, IP, Geography & User Agent Blocking
Error Clicks
Javascript Console
Go Live
Reflection API
Export User CSV
FAQs
No FAQs associated with this application.
FAQs
What platforms does this service support?
Fullstory supports a variety of platforms, including: native mobile apps for Android and iOS, web browsers, mobile web, and over 70 turnkey integrations with leading platforms.
Does this service offer guides, tutorials and or customer support?
Yes. Fullstory has a dynamic, publicly available knowledge base that houses hundreds of articles to help customers implement, use, and master the product on their own. Customers can also contact support from within their account, by email, or via request within the knowledge base.
What are some applications this service is commonly used in tandem with?
To view our integrations, visit our Directory subdomain or search for Fullstory integrations online.
What is this service generally used for?
Fullstory is a behavioral data platform that captures all customer experience data to help companies understand how customers interact with their websites and mobile apps.
Identify issues: Automatically uncover issues and opportunities to improve conversions
Improve customer experiences: Understand the customer experience behind data points and pinpoint pain points
Build better digital experiences: Eliminate pain points for users and generate more sales
Prevent fraud: Use Fullstory to help prevent fraud
Analyze user behavior: Capture hundreds of events and signals to help you understand the sentiment implied by every action
Build predictive models: Train AI with behavioral data synced to your warehouse
Watch real-time replays: Improve user experiences with real-time replays
Fullstory is unique in our ability to ingest every single element of a dynamic page, index them for easy searching and filtering, and provide a platform that anyone at any technical level can derive value. You'll ask a question of your data and the answer will generate new questions you didn't think to ask.
Traditionally (and with other solutions on the market today) you instrument the things you think you want to know. New questions need more instrumentation. Fullstory is the only solution that empowers you to keep asking till you have ALL of the answers you want. No one can match our indexing or our search, which also extends into how we have approached security and privacy from both a web and native mobile perspective.
Does this service offer an API?
Yes, Fullstory provides APIs for User Data, Event Data, Consent, Data Export, as well compliance APIs like Consent, Get User Data, Delete User (example: automation of GDPR requests).
Does this service offer multi-user capability (e.g. teams)?
Yes. Fullstory employs enterprise-grade Role-Based Access Controls (RBAC), which enables administrators to assign permissions to users based on roles within the organization. This feature enables secure control over which areas of the application users can access and what actions they can perform. We have several different user types within the platform.
1) Admin Users: Admins have full access to view and modify all settings in Fullstory and use Data Export if enabled.
2) Architect An architect role is best for users who need standard access, plus some admin-like access to settings used for data management. Architects have admin-like access to: Data Export, Elements, Show/Archive Events and Variables in search, View API errors, Manage Integrations, API Key, Webhooks, Managing Pages.
3) Standard Users: A standard user is best for users who need to watch sessions and create their own analyses. They can create all objects and view all settings but cannot modify settings or use Data Export if enabled.
4) Explorer: An explorer role is best for users who need to watch sessions and view analyses, but don’t need to save new analyses in the account. Explorers can search for sessions, view objects and sessions, and even create analyses; however, they cannot save their analyses or add them to the account’s library.
5) Guest Users: A guest role is best for users who only need to watch specific sessions. Guest users can access sessions sent to them via a share link. Within that session, they can view user details and session notes. They cannot access the main Fullstory UI, page insights, or any other settings.
Documentation here as well for reference: https://help(dot)fullstory(dot)com/hc/en-us/articles/360020624774-What-user-roles-are-available-for-Fullstory-teammates
Team Spaces: Spaces help you organize your Fullstory objects, collaborate with colleagues, and focus on the data that matters most while making sure data visibility is limited to a single team.
Who are the main user groups of this service?
Fullstory has over 70 turnkey integrations which can be enabled swiftly and easily. To view our integrations, visit our Directory subdomain or search for Fullstory integrations online.
Does this service integrate with any other apps?
Integrations: Bugsnag, Desk.com, Google Analytics Universal, Google Tag Manager (GTM), HelpScout, HipChat, Intercom, JIRA, Mixpanel, Olark, Salesforce Service Cloud & Sales Cloud, Segment, Slack, Trello, UserVoice, Zendesk, BigCommerce, Magento, Optimizely, Shopify, Squarespace, Unbounce, WordPress, WooCommerce.
FAQs
What is this service generally used for?
This service is for getting rapid customer feedback on almost any customer experience including websites, mobile apps, prototypes, marketing messages, real world experiences, etc.
Who are the main user groups of this service?
UserTesting is for anyone who cares about customer experience, including eCommerce managers, UX research teams, product managers, marketers, designers, and more. It is designed for any team in any organizations of any size in any country.
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service offer guides, tutorials and or customer support?
Phone Support, Online Chat, Knowledge base, UserTesting University on-demand training courses, Live Training Courses, UserTesting Community and discussion forums, User Groups, Webinars, Tips, FAQs, email support, and social media.
What are some applications this service is commonly used in tandem with?
This service is commonly used in tandem with screen recorders.
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